btc
Member of DD Central
Posts: 193 
Likes: 132
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Post by btc on Sept 15, 2017 10:50:04 GMT
Please don't ever get too big. Once you are big you will no longer care about your investors just like FS, L and AC.
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Post by wonder on Sept 18, 2017 7:46:38 GMT
You see this in many industries, don't you? When they are new, it may be best to stay away, as they are still figuring things out, and the company may not last. Then, they hit a sweet spot. They know what they are doing, and they care about their clients. Later on, they get big and often complacent. Many clients get farmed out to low-paid (and relatively unskilled) jobsworth employees. Service crumbles, and they just rely on the reputation they built up when they were smaller, and actually cared. I don't know what happens next, because I'm already out the door, looking for a firm that still actually gives a darn.
I've certainly seen this cycle repeatedly among letting agents, for example.
How can a mature company keep the edge of the youngsters? Well, let me know when you find out. ;-)
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Sept 18, 2017 20:20:04 GMT
It is worth remembering that lenders are not the clients of p2p platforms, borrowers are the true clients. Lenders are just the necessary cash-providing fodder; they may be in short supply in the start up phase, and therefore to be courted, and treated with attention and care, but that will always change when a platform gains sufficient traction.
No offence intended to Collateral in particular - I see it as a universal rule implicit in the assymetry between lender and borrower in p2p.
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nick
Member of DD Central
Posts: 1,055
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Post by nick on Sept 19, 2017 9:16:08 GMT
It is worth remembering that lenders are not the clients of p2p platforms, borrowers are the true clients. Lenders are just the necessary cash-providing fodder; they may be in short supply in the start up phase, and therefore to be courted, and treated with attention and care, but that will always change when a platform gains sufficient traction. No offence intended to Collateral in particular - I see it as a universal rule implicit in the assymetry between lender and borrower in p2p. More broadly the current assymetry between lender and borrower seems mainly demand driven. There is so much money sloshing around looking for any half decent yield - far more than borrowers looking for funds. With the exception of new platforms, the bottleneck for growth is loan origination - finding lenders is generally not an issue.
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