Nothing pending in the system, so no technical issues.
If there are no technical issues why did the site "white out" around 5pm. Then no interest payments in the day... odd to say the least
Because the outage was nothing to do with loan repayments? There was a background report running that was processing large volumes of data that takes several days to run. Having run fine for the first day it encountered an error on day two that caused it to spawn two more copies of itself. Those three processes then clashed causing more errors, leading to more spawned processes, each of which took up a connection to the database. The database has a finite limit on the number of connections and that background report ended up using them all. That in turn prevented the website from connecting leading to the outage.
There have been no payments requested by the admin team on the 30th or 31st, but there were 39 payments made on the 29th. That part of the system has been operating fine throughout.
Technical Director at Assetz Capital posting in a personal capacity. For an official response / answer please contact our customer service team who will be happy to help.