sl75
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Post by sl75 on Apr 27, 2019 17:42:09 GMT
Too right. I am hard of hearing so don't have a mobile as it is difficult to take calls in a noisy environment. Ticking the box so only phoned once a month is I think over-ridden when something is being sold at a discount. ISTM that solutions include either using Authy on your PC or getting a cheap PAYG mobile (Tesco sell one for £4.99 plus £10 first credit) for use purely when transacting on AC (plus others in future that require 2FA to transact). Don't think of it as a phone, just a handheld security unit Morally (even if not legally), as it was AC who introduced these additional requirements, the onus would seem to be on them to supply a device that can be used as a second factor
By comparison, for example, HSBC provide a physical "secure key" device for those customers who are either unwilling or unable to use the smartphone-based "digital secure key" (before the introduction of the latter, this seperate physical device was the only option), and several other banks use "card reader" devices that use a physical card the bank has supplied as the second factor.
In all other cases I can think of where a 2FA device has been introduced as a requirement to a service that previously hadn't required it, the organisation introducing the requirement has supplied the additional factor when required. Sure, they'll tout the benefits of their "easier" smartphone app (in part to save them money shipping out the additional physical devices), but they don't REQUIRE customers to provide their own device.
I'm surprised that the people who are finding this a major inconvenience are so seemingly compliant rather than kicking up a fuss until AC finds a suitable solution... unless of course AC have provided a suitable solution to some customers, but only on condiiton details are not discussed more widely?
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lara
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Post by lara on Apr 27, 2019 17:46:18 GMT
ISTM that solutions include either using Authy on your PC or getting a cheap PAYG mobile (Tesco sell one for £4.99 plus £10 first credit) for use purely when transacting on AC (plus others in future that require 2FA to transact). Don't think of it as a phone, just a handheld security unit
In all other cases I can think of where a 2FA device has been introduced as a requirement to a service that previously hadn't required it, the organisation introducing the requirement has supplied the additional factor when required. Sure, they'll tout the benefits of their "easier" smartphone app (in part to save them money shipping out the additional physical devices), but they don't REQUIRE customers to provide their own device.
Santander don't provide anything and expect you to have a mobile phone. PITA having to call them if I need to make a withdrawal!
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sl75
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Post by sl75 on Apr 27, 2019 17:54:25 GMT
In all other cases I can think of where a 2FA device has been introduced as a requirement to a service that previously hadn't required it, the organisation introducing the requirement has supplied the additional factor when required. Sure, they'll tout the benefits of their "easier" smartphone app (in part to save them money shipping out the additional physical devices), but they don't REQUIRE customers to provide their own device.
Santander don't provide anything and expect you to have a mobile phone. PITA having to call them if I need to make a withdrawal! I was quite specific in this being introducing it to a service that hadn't previously required it... (I'm aware of services that have required use of a mobile phone, but this was made clear during the initial sign-up process, so if it had been an issue I'd not have completed the sign-up). Was this an online service from Santander that you had previously been able to log on to without a mobile phone, and which they're now denying access to without one, or a requirement for a new service they introduced?
(Personally, I'd see the introduction of such a new requirement, without making reasonable accommodations for those who cannot use the chosen new method, as a "treating customers fairly" issue).
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lara
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Post by lara on Apr 27, 2019 18:04:32 GMT
Santander don't provide anything and expect you to have a mobile phone. PITA having to call them if I need to make a withdrawal! I was quite specific in this being introducing it to a service that hadn't previously required it... (I'm aware of services that have required use of a mobile phone, but this was made clear during the initial sign-up process, so if it had been an issue I'd not have completed the sign-up). Was this an online service from Santander that you had previously been able to log on to without a mobile phone, and which they're now denying access to without one, or a requirement for a new service they introduced?
(Personally, I'd see the introduction of such a new requirement, without making reasonable accommodations for those who cannot use the chosen new method, as a "treating customers fairly" issue).
I used to be able to manage the account without a mobile phone, just the usual security number/password combo to sign in and I could do everything online by myself. They changed their system after the fact.
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eeyore
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Post by eeyore on Apr 28, 2019 8:49:43 GMT
Does receiving these calls eat into your credit with a PAYG phone or is it free to receive them? I've got a cheap Alcatel phone on the Tesco Pay-As-You-Go-Lite tariff, which I use only for receiving 2FA codes and my balance hasn't reduced since I bought the phone last year.I can confirm that incoming calls and text messages are free, but don't forget to use the SIM in the phone to make a chargeable call at least every six months otherwise the SIMS's number will be reassigned and you'll lose all the credit on the SIM. What I find works is to send a text (SMS) message to another phone at a cost (depending on the tariff) of 2-3p, so my original £10 credit should keep me going for over 150 years!
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ashtondav
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Post by ashtondav on Apr 28, 2019 9:00:34 GMT
Don’t need a network, as it functions over WiFi.
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littleoldlady
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Running down all platforms due to age
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Post by littleoldlady on Apr 28, 2019 9:15:20 GMT
Don’t need a network, as it functions over WiFi. You get texts over wifi? Are you sure? If so how does that work?
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cb25
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Post by cb25 on Apr 28, 2019 11:27:31 GMT
I've got a cheap Alcatel phone on the Tesco Pay-As-You-Go-Lite tariff, which I use only for receiving 2FA codes and my balance hasn't reduced since I bought the phone last year.I can confirm that incoming calls and text messages are free, but don't forget to use the SIM in the phone to make a chargeable call at least every six months otherwise the SIMS's number will be reassigned and you'll lose all the credit on the SIM. What I find works is to send a text (SMS) message to another phone at a cost (depending on the tariff) of 2-3p, so my original £10 credit should keep me going for over 150 years! Thanks for pointing that out eeyore , I've just had it confirmed by Tesco via their Webchat. Texted my other mobile, cost 4p so should last a while at 8p/year with a £10.16 balance remaining.
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Post by hammertime on Apr 28, 2019 15:00:50 GMT
If you have all these problems dont bother investing it is a risky thing to get into get over it or dont invest.
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warn
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Curmudgeon
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Post by warn on Apr 29, 2019 11:10:02 GMT
If you have all these problems dont bother investing it is a risky thing to get into get over it or dont invest. The value of your comments and advice in this thread cannot be underestimated.
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ashtondav
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Post by ashtondav on Apr 29, 2019 11:29:52 GMT
If you have all these problems dont bother investing it is a risky thing to get into get over it or dont invest. The value of your comments and advice in this thread cannot be underestimated. True, though
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Post by investor1925 on Apr 30, 2019 7:24:09 GMT
Any idea of a timeline for this? Also, looking at past posts I know this has been discussed for a long time, but in regards to withdrawals, when will the linked account system be starting please? Timeline for 2FA being optional on login is days not weeks. Timeline for the designated bank accounts is weeks. Just decided to use Assetz for my IFISA this year & started removing cash from my standard account (cos you can't transfer it directly) Its about time we had the dedicated account, as copying & pasting from my bank statement (in case of errors) is going to be a PITA. Other P2P sites have this, so why hasn't Assetz done this yet. Answers please Chris
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lara
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Post by lara on Apr 30, 2019 7:28:04 GMT
Timeline for 2FA being optional on login is days not weeks. Timeline for the designated bank accounts is weeks. Its about time we had the dedicated account, as copying & pasting from my bank statement (in case of errors) is going to be a PITA. Other P2P sites have this, so why hasn't Assetz done this yet. Answers please Chris I've been asking chris every couple of months about this.. last reason was that it needed to be tested before going live, so I think we're still heading in the right direction, if *very* slowly!
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trium
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Post by trium on Apr 30, 2019 7:50:40 GMT
Timeline for 2FA being optional on login is days not weeks. Timeline for the designated bank accounts is weeks. Just decided to use Assetz for my IFISA this year & started removing cash from my standard account (cos you can't transfer it directly)
Its about time we had the dedicated account, as copying & pasting from my bank statement (in case of errors) is going to be a PITA. Other P2P sites have this, so why hasn't Assetz done this yet. Answers please Chris You can transfer directly - you just need to have the funds in your Standard Cash Account then go to your ISA Cash Account and press "Deposit Funds". It will tell you how much you have in Standard Cash and ask how much you want to transfer. Once in ISA cash you simply "Invest" in whichever ISA product(s) you desire. Bit of a roundabout process but no need to go via the bank. I agree with you about dedicated accounts though.
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SteveT
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Post by SteveT on Apr 30, 2019 7:57:33 GMT
Just decided to use Assetz for my IFISA this year & started removing cash from my standard account (cos you can't transfer it directly)That's the complete reverse of what the AC FAQs say: What is an Assetz Capital account? An Assetz Capital account is our standard investment account. This account is always created when you sign up to Assetz Capital.All cash deposits are made into your standard account (except in the event of transfers in). Cash in your Investment account can subsequently be placed into your IFISA.You do not have to make investments with your standard investment account. You may choose only to invest through your IFISA account.How do I subscribe to my Assetz Capital IFISA? To avoid making deposits to multiple accounts, all deposits will be made into your standard account. Once the funds have been received, you may then place them in your ISA account by transferring cash from your standard investment account.All subscriptions must be in cash.(Crossed with trium)
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