zlb
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Post by zlb on Jul 18, 2019 22:23:19 GMT
I experienced this but when I said it was GS, they recognised it, as someone else had also made a deposit there, but yes, they used a chosen deposit route that can be used for fraud.
It would be better that GS changed this.
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benaj
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Post by benaj on Jul 19, 2019 6:13:42 GMT
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Post by stevepn on Jul 25, 2019 8:24:47 GMT
Plus your bank knows you are putting money into P2P and can then contact you to say how risky it is and try to promote their latest offer.
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Post by mrclondon on Oct 11, 2019 13:37:32 GMT
It's just standard fraud prevention measures, nothing to be concerned about. Yes but ... I've just had a major battle to get first direct to release my first payment to GS, their fraud department was simply not willing to listen to my explanation. Unfortunately my admission that the account had only been opened the previous day seemed to add to the problem. I've managed to get my transfer cleared essentially by stating that I take full responsibility should the payment go missing en-route to GS and that I accepted first direct would take no action should I subsequently report an issue. I was left with the impression that I'll have to go through this rigmorole with every transfer I make to this account.
Whilst not an unusually large transaction on my fd account, it was what most people would term 'large', and clearly over the limit by which first direct were willing to accept any responsibility if it had gone wrong.
Funds have now arrived in my GS account, but that was a rather off putting phone call, both in tone and content, and left me feeling I was the "badie" here.
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benaj
Member of DD Central
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Post by benaj on Oct 11, 2019 13:54:57 GMT
It's just standard fraud prevention measures, nothing to be concerned about. Yes but ... I've just had a major battle to get first direct to release my first payment to GS, their fraud department was simply not willing to listen to my explanation. ...
Funds have now arrived in my GS account, but that was a rather off putting phone call, both in tone and content, and left me feeling I was the "badie" here.
I also made my first payment to GS via First Direct in Nov 2017, shown as "my own namePREPAY GROWTH". It was stress free at the time for 1k. I also sent £££££ via Lloyds (25k limit) and Starling bank (£1mil limit FPS (high value payment) ) without any issues at all (Faster payment), First direct supports faster payment on the phone <= £49,999.99
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r00lish67
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Post by r00lish67 on Oct 11, 2019 14:00:40 GMT
It's just standard fraud prevention measures, nothing to be concerned about. Yes but ... I've just had a major battle to get first direct to release my first payment to GS, their fraud department was simply not willing to listen to my explanation. Unfortunately my admission that the account had only been opened the previous day seemed to add to the problem. I've managed to get my transfer cleared essentially by stating that I take full responsibility should the payment go missing en-route to GS and that I accepted first direct would take no action should I subsequently report an issue. I was left with the impression that I'll have to go through this rigmorole with every transfer I make to this account.
Whilst not an unusually large transaction on my fd account, it was what most people would term 'large', and clearly over the limit by which first direct were willing to accept any responsibility if it had gone wrong.
Funds have now arrived in my GS account, but that was a rather off putting phone call, both in tone and content, and left me feeling I was the "badie" here.
<an aside> I once had a conversation with Halifax/BOS's fraud department about a rejected payment in a similar tone. Their system has always been incredibly sensitive to new payees being set up, even for trivial amounts. I was expecting the usual few tricky-to-immediately-remember questions about it, but ended up being on the phone for 45 minutes in what began to feel a criminal investigation. Each time I responded with an answer, there was a long pause and a "sooo..ok" in a thick Glaswegian detective voice. Then another question. And another. At one point they were asking who my broadband was supplied by. I told them I was in a rented apartment abroad so didn't know. Judging by the tone that then followed, I had clearly confirmed their worst suspicions. I eventually ended up saying something like "Look, what is this, what do you want from me, I'm innocent!" it was that bad. I'm not actually joking - never had a conversation like it with them before or since. Was not funny at the time!
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