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Post by GSV3MIaC on Sept 27, 2014 15:42:55 GMT
OK folks .. feeding frenzy time ...
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Post by GSV3MIaC on Sept 28, 2014 8:24:17 GMT
Ah, Westonkev, that top vote'd be you then, so you could see the results? Even including that, 'most people prefer The new one' appears to be a false premise. I'll lock the poll in a couple more days .. Hopefully that makes it visible to all? If not I'm sure someone (Elljay?) can do it.
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Post by westonkevRS on Sept 28, 2014 8:31:04 GMT
The good thing about internet polls on specialist forums is that they are a completely representive sample......
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jonbvn
Member of DD Central
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Post by jonbvn on Sept 28, 2014 9:17:52 GMT
The good thing about internet polls on specialist forums is that they are a completely representive sample...... RS lenders voting about the RS website seems fairly representative to me..... Hardly "specialist" 
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Post by mrclondon on Sept 28, 2014 9:43:59 GMT
The good thing about internet polls on specialist forums is that they are a completely representive sample...... I think this poll will be a fairly representative sample of your larger lenders. And intuitively such people are more likely to be older, using older pc's / browsers. What it won't be represenative of is your borrowers. Intuitively such people are more likely to be younger, using mobile devices to access the web. Unfortunately you need both lenders and borrowers to have a business. The website as it currently stands would put me off becoming a lender if I was faced with the mess that it is. I do not use mobile devices for web access. It doesn't encourage me to increase my balance which is currently around 10% of what it was soon after you launched. If this really is deemed to be the best design, is there any chance of developing a light-weight text only set of web pages that those of us that value our time, and hence functionality over design could use ?
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kmac
Member of DD Central
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Post by kmac on Sept 28, 2014 9:52:03 GMT
The good thing about internet polls on specialist forums is that they are a completely representive sample...... Have you a better sample? Did you ask anyone from outside your organisation before you allowed this change to happen.. If it ain't broke leave it alone! If it is broken, repair the broken parts- do not create further problems.
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Post by goldservice on Sept 28, 2014 10:23:20 GMT
I think this poll will be a fairly representative sample of your larger lenders. And intuitively such people are more likely to be older, using older pc's / browsers. Ageism! I'm 67, have an Internet age of 33, don't touch IE, have up to date Chrome and lovely new non-Windows hardware. And I find the new RS site appalling.
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Post by GSV3MIaC on Sept 28, 2014 15:40:24 GMT
The good thing about internet polls on specialist forums is that they are a completely representive sample...... There are no 'completely representative' samples, else they wouldn't be a sample, but this is a better sample than any RS have offered us. I guess I'd better vote with my funds instead then. Pity, you were doing good up to this week.
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Post by westonkevRS on Sept 28, 2014 15:46:53 GMT
People of course should always vote with their feet when they are unhappy about service. And some might say that's the problem with the banks, noone can be bothered to move their money.
However I lend at RateSetter for the returns, choice of rates, terms, speed of lending and safety. I'm not that bothered if the branding style has changed. It might (or might not) be my preference, but if it still provides the same functionality and ease, then good enough for me. I'm not gonna move because I dint like the graphics, size of font or things aren't quite where they'be always been.
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Post by GSV3MIaC on Sept 28, 2014 16:31:55 GMT
I could care less about the style or branding, but when the website (which I access quite often) is a major PITA to navigate to / around, then that becomes an issue.
It ain't what it looks like, it's how usable it is .. or right now 'ISN'T'. 8<.
I've tried several browsers, I've tried a tablet and a PC, and frankly it SUX on all of them (on the tablet even finding the login button was a challenge), Maybe new users won't notice, maybe it works dandy on an iPhone6 under iOS, but for me it doesn't work well at all. I suspect nobody at RS actually did any usability studies. I wonder if they even grok 'usability' as opposed to 'blingy new look'.
I guess the other issues are
a) a demonstration of remarkably poor judgement (which one worries may extend to other areas) and
b) apparent unwillingness to consult with (ahead of time) or listen to (afterwards) customer inputs.
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jo
Member of DD Central
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Post by jo on Sept 28, 2014 17:05:45 GMT
I could care less about the style or branding, but when the website (which I access quite often) is a major PITA to navigate to / around, then that becomes an issue. It ain't what it looks like, it's how usable it is .. or right now 'ISN'T'. 8<. I've tried several browsers, I've tried a tablet and a PC, and frankly it SUX on all of them (on the tablet even finding the login button was a challenge), Maybe new users won't notice, maybe it works dandy on an iPhone6 under iOS, but for me it doesn't work well at all. I suspect nobody at RS actually did any usability studies. I wonder if they even grok 'usability' as opposed to 'blingy new look'. I sense: 1) A reluctant acceptance of the original project. 2) Consultants. 3) An overrun on cost - precluding proper user acceptance testing (UAT). 4) An executive/board proclamation 'no additional coding will be permitted; make it work or else'.
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Post by davee39 on Sept 28, 2014 18:49:33 GMT
There are good reasons why the best websites use similar fonts and styles. Sites should be comfortable to read and navigate, and special consideration should be given to the the needs of the visually impaired.
The redesign fails on all counts.
The angular font is particularly unattractive and almost unique on the web
Purple on purple or grey on grey is NOT easy to read, and may merit a report to the disability commissioner for not considering the needs of the partially sighted.
However, I recall very similar discussions from the olden days when any newspaper went in for a re-design, there were always people who HATED the new look.
I used the <CTRL> <-> command (suggested elsewhere) to shrink the page and reduce scrolling so I do find the site functional. More important is the changes to make RS staff work weekends & faster transfers of cash, now that really is added value.
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gnasher
Member of DD Central
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Post by gnasher on Sept 28, 2014 18:55:36 GMT
"I'm not that bothered if the branding style has changed. It might (or might not) be my preference, but if it still provides the same functionality and ease, then good enough for me."I also do not give a damn about the colours, the font, the branding or any other la-de-da, I am only interested in ease or use and functionality. The functionality is fine, I can do what I want to do, easily, and just the same as before. The only area where this implementation is a complete cock up IMHO is the spacing, we get to see all sorts of static stuff that is of no interest to us every damn time in prominent positions, while the variable stuff that we want to see can only be revealed by scrolling. So you are making us do more more work in order to transact our business. Just what is the point of that? It is a bad customer experience. So for instance the main thing I want to see when I go the the RS website is the last match for the 5yr market. Previously I could see that, straight away, no problem. Now I cannot see it until I scroll down, when I have scrolled down my holding account balance, another thing I am very interested in, has dissappeard off the top of the page. It is an insane design, with no account taken of what is important to the customer and making it easy for them to see what they want to see all on one screen (like it used to be) Are you listening? You say that you listen to your customers but quite frankly there is naff all sign of that at the moment.
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jcb208
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Post by jcb208 on Sept 28, 2014 19:13:52 GMT
The summary page needs working on so we can print out some kind of statement easily for reference without all the links being added
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mikeb
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Post by mikeb on Sept 28, 2014 19:35:19 GMT
but if it still provides the same functionality and ease Which it doesn't ... I've tried switching temporarily to another browser (konqueror), because you've stopped the site working under Firefox (part of the improvements, no doubt). In that browser, the (+) and (-) tabs open and close correctly, so I can actually operate my account, more than I can do in Firefox. However, your site is riddled with security warnings now. "This site is not trusted, it has a certificate that smells funny. Would you like to trust it just once, forever, or never?" and then as you move around "You're leaving a secure part of the site. This could be bad. Would you like to do that?" So, assuming RS hasn't been hacked, I'm now flying with "stop nagging me, clearly the security is a bit cocked up" ... and waiting for a fix for Firefox (and a reply to my mail to RateSetter about this). As to "representative samples" ... I don't know which customers you asked about this, but it didn't include me! The first I knew is an email saying, basically, we've changed stuff. Deal with it. There's more changes to come ...
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