Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
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Post by Godanubis on Mar 29, 2019 19:12:12 GMT
As with collateral starting to ignore queries or promising to call back and never doing so. Welendus is going the Same way. Legitimate problems not rectified,promised investigation never carried out CEO now unavailable. Official complaints ignored.
What are are the experiences of others with customer services/ complaints departments ?
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number5
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Post by number5 on Mar 29, 2019 21:56:51 GMT
As with collateral starting to ignore queries or promising to call back and never doing so. Welendus is going the Same way. Legitimate problems not rectified,promised investigation never carried out CEO now unavailable. Official complaints ignored. What are are the experiences of others with customer services/ complaints departments ? Apart from this forum, I have found customer service not very good at all.. Before i joined, I tried to call a couple of occassions and both times went to voicemail. I then emailed them about two weeks ago and still no reply. Luckily I found my answers on here from other forum members.
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Post by sayyestocress on Mar 29, 2019 23:11:33 GMT
I fail to see any parallels with the collateral situation / string of events.
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Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
Posts: 2,011
Likes: 1,013
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Post by Godanubis on Mar 29, 2019 23:42:55 GMT
I fail to see any parallels with the collateral situation / string of events. They are holding onto funds for over a month not investing , Not meeting their obligations answering serious failings of their IT system. Although not deliberate erasure of data there is the potential the failures are indicative of more serious faults. If they are not addressed it indicates a lack of consideration and possible lack expertise in the operation of the platform they employ.
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Post by Badly Drawn Stickman on Mar 29, 2019 23:45:50 GMT
I fail to see any parallels with the collateral situation / string of events. They are holding onto funds for over a month not investing , Not meeting their obligations answering serious failings of their IT system. Although not deliberate erasure of data there is the potential the failures are indicative of more serious faults. If they are not addressed it indicates a lack of consideration and possible lack expertise in the operation of the platform they employ. I take it you have sold out and withdrawn your funds now then?
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Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
Posts: 2,011
Likes: 1,013
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Post by Godanubis on Mar 29, 2019 23:59:18 GMT
They are holding onto funds for over a month not investing , Not meeting their obligations answering serious failings of their IT system. Although not deliberate erasure of data there is the potential the failures are indicative of more serious faults. If they are not addressed it indicates a lack of consideration and possible lack expertise in the operation of the platform they employ. I take it you have sold out and withdrawn your funds now then? I personally have no issues and have very small amounts at present. I was however contemplating investing into the 10’s of thousands into their FISA which I will put a hold on doing until they resolve the issue reported to them weeks ago. I don’t think many would be happy having 50% of their investments never allocated and 100% of returns just added to the queue leading to eventually 100% of all investments queued with no explanation as to why despite several emails and at least 15 phone calls over the last 5 weeks. There is something seriously wrong with their algorithm that the operational staff have no clue how to correct.
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Post by Badly Drawn Stickman on Mar 30, 2019 0:04:23 GMT
I take it you have sold out and withdrawn your funds now then? I personally have no issues and have very small amounts at present. I was however contemplating investing into the 10’s of thousands into their FISA which I will put a hold on doing until they resolve the issue reported to them weeks ago. I don’t think many would be happy having 50% of their investments never allocated and 100% of returns just added to the queue leading to eventually 100% of all investments queued with no explanation as to why despite several emails and at least 15 phone calls over the last 5 weeks. So that would be a 'no I am just being a big drama queen' then? If you don't like it sell and go, that's what I would do. You where claiming 10s of thousand invested the other week.
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Post by sayyestocress on Mar 30, 2019 7:33:18 GMT
I fail to see any parallels with the collateral situation / string of events. They are holding onto funds for over a month not investing , Not meeting their obligations answering serious failings of their IT system. Although not deliberate erasure of data there is the potential the failures are indicative of more serious faults. If they are not addressed it indicates a lack of consideration and possible lack expertise in the operation of the platform they employ. 1 anomolous account does not mean they aren't fca authorised and are about to be taken down without proper provision to preserve investment data. Bringing up collateral is baseless scaremongering that could seriously damage a fledgling business.
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macq
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Post by macq on Mar 30, 2019 8:00:44 GMT
Not invested so not sure about problems(if any) but there was a article on the P2P Finance News site on Thursday talking about the new name change and other company news in a puff piece.The possible cash drag could be down to funding £300,000 a month verses the 10,000 users they mention but with unnamed new products coming Among the other points was mention of a new user friendly web site - but not sure there should be tech issues when founded by a NASA engineer  |
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Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
Posts: 2,011
Likes: 1,013
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Post by Godanubis on Mar 30, 2019 10:35:58 GMT
I personally have no issues and have very small amounts at present. I was however contemplating investing into the 10’s of thousands into their FISA which I will put a hold on doing until they resolve the issue reported to them weeks ago. I don’t think many would be happy having 50% of their investments never allocated and 100% of returns just added to the queue leading to eventually 100% of all investments queued with no explanation as to why despite several emails and at least 15 phone calls over the last 5 weeks. So that would be a 'no I am just being a big drama queen' then? If you don't like it sell and go, that's what I would do. You where claiming 10s of thousand invested the other week. I said a few of us had thousands. I was highlighting a severe problem that is being ignored. I am happy with my returns but not at the deficiencies. Just because I personally don’t have a problem doesn’t mean there isn’t a problem. Toyota mantra is “no problem is a problem “ The expect problems then fix them and become stronger. Ignoring them is like saying that small lump isn’t cancer.
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Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
Posts: 2,011
Likes: 1,013
|
Post by Godanubis on Mar 30, 2019 10:38:49 GMT
They are holding onto funds for over a month not investing , Not meeting their obligations answering serious failings of their IT system. Although not deliberate erasure of data there is the potential the failures are indicative of more serious faults. If they are not addressed it indicates a lack of consideration and possible lack expertise in the operation of the platform they employ. 1 anomolous account does not mean they aren't fca authorised and are about to be taken down without proper provision to preserve investment data. Bringing up collateral is baseless scaremongering that could seriously damage a fledgling business. They have an obligation under FCA rules to address complaints. If obligations are not met FCA can step in. The reasons don’t need to be the same the outcome will be similar. A simple solution answer calls and fix problems not a difficult task.
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Post by sayyestocress on Mar 30, 2019 17:42:57 GMT
1 anomolous account does not mean they aren't fca authorised and are about to be taken down without proper provision to preserve investment data. Bringing up collateral is baseless scaremongering that could seriously damage a fledgling business. They have an obligation under FCA rules to address complaints. If obligations are not met FCA can step in. The reasons don’t need to be the same the outcome will be similar. A simple solution answer calls and fix problems not a difficult task. Similar outcome? I'd hardly say one glitched account and less than stellar customer service is of the same magnitude as trading without permissions...
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Post by df on Mar 30, 2019 19:53:25 GMT
I personally have no issues and have very small amounts at present. I was however contemplating investing into the 10’s of thousands into their FISA which I will put a hold on doing until they resolve the issue reported to them weeks ago. I don’t think many would be happy having 50% of their investments never allocated and 100% of returns just added to the queue leading to eventually 100% of all investments queued with no explanation as to why despite several emails and at least 15 phone calls over the last 5 weeks. So that would be a 'no I am just being a big drama queen' then? If you don't like it sell and go, that's what I would do. You where claiming 10s of thousand invested the other week. I assume it should be very easy to do, considering reports of so many investments queueing up. I've assigned a new one yesterday afternoon and only 30% is lent so far - there must be a great deal of lenders' demand. Can't help not to compare, that's faster than on LW
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Godanubis
Member of DD Central
Anubis is known as the god of death and is the oldest and most popular of ancient Egyptian deities.
Posts: 2,011
Likes: 1,013
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Post by Godanubis on Mar 31, 2019 11:46:40 GMT
So that would be a 'no I am just being a big drama queen' then? If you don't like it sell and go, that's what I would do. You where claiming 10s of thousand invested the other week. I assume it should be very easy to do, considering reports of so many investments queueing up. I've assigned a new one yesterday afternoon and only 30% is lent so far - there must be a great deal of lenders' demand. Can't help not to compare, that's faster than on LW It’s not so much a queue we expected that it’s the fact the CEO promised to investigate and says date invested was the priority factor. So the money invested several months ago repaying should be getting reinvested. NOTHING has been invested in over a month. If you know of a fault and not the cause and do nothing that is the worrying part. As I said I have no issues and others just have expected delays but TOTAL inactive investments is unacceptable. Reluctantly after exhausting all other avenues official complaints were raised. STILL NO RESPONSE. So now have to be escalated. To me it seems a stupid and nieve way to run a company causing yourself unnecessary negativity. Poor or or nonexistent customer service is the cause of many companies loosing out on investment where others offer the same or similar service with better customer service they will get the business. Perhaps Welendus should spend a little money on market analysts and PR professionals to keep everyone happy. I know most people, me included are not particularly bothered about other’s problems as long as we are not affected but when we are affected we want promp action and only by insisting all problems are resolved ASAP can we be assured we are getting the best value for money.
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liso
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Post by liso on Mar 31, 2019 12:48:10 GMT
Early this month, unhappy with too many aspects of this platform, I withdrew all but 1K of my investment.
Subsequently I requested withdrawal of the remaining 1k. Some withdrawals were in my bank quickly, but several were not and now appear to be stuck on the platform. Emailed customer service, no reply.
The stuck withdrawals may resolve when PF payments are made next month (that's just a guess), but the poor customer service seems to be a permanent feature, and I am not willing to trust my money to a business who consistently demonstrates such disregard for their customers.
That said, I don't see any comparison between this and the Collateral fiasco.
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