jfh82
Posts: 77
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Post by jfh82 on May 18, 2019 9:39:46 GMT
For the past 2 hours I've been trying to login to Lendy. But the SMS never arrives. Anyone else affected?
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invester
P2P Blogger
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Post by invester on May 18, 2019 9:42:04 GMT
I thought it was just me as well, but I can't log in. The SMS always arrived immediately in the past.
Maybe another backlog?
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iRobot
Member of DD Central
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Post by iRobot on May 18, 2019 10:27:01 GMT
I thought it was just me as well, but I can't log in. The SMS always arrived immediately in the past. Maybe another backlog? Not had 2FA enabled on my accounts for a long while now. (I seem to recall an earlier glitch 'encouraged' me to revoke that facility.) Now, when trying to enable it, I'm getting a " Oops… Please make sure you entered your number correctly." even though the number is correct, and manually typed (no pasting in unwanted spaces or hidden characters) and matches the number they already hold for me. (Although not sure that matters.) Tagging Lendy Support in case there's anyone around who can kick something or, another suggestion: 
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jfh82
Posts: 77
Likes: 99
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Post by jfh82 on May 18, 2019 10:45:33 GMT
my guess - they haven't paid the bill.
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Post by picanto on May 18, 2019 12:10:52 GMT
I don't use this feature but my dad does and it has happened a couple of times were no SMS was sent immediately and after a couple of hours it finally comes through. Nothing wrong with his phone as other text messages came through okay, so it should eventually fix itself.
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jeremy12
Member of DD Central
Everything's frozen
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Post by jeremy12 on May 18, 2019 20:45:21 GMT
I'm getting the same problem. Can someone give them a ring to fix it ? Thanks  |
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quidco
Member of DD Central
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Post by quidco on May 19, 2019 10:38:33 GMT
Yes I've had the problem for a couple of days, I sent them a message.
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jeremy12
Member of DD Central
Everything's frozen
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Post by jeremy12 on May 19, 2019 13:45:08 GMT
I have sent a "support" message to them too.
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TenKay
Member of DD Central
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Post by TenKay on May 19, 2019 13:55:33 GMT
well thats one way for them to stop you withdrawing funds i guess
what ever next
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sl75
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Post by sl75 on May 20, 2019 7:16:44 GMT
Hmmm... and for anyone who sees this thread, and cunningly thinks they can opt out of 2FA before they're next required to provide it, you get greeted with a screen saying:
"Please enter the deactivation token sent to your mobile number [+44 7.........] to disable two step verification."
Guess what - that doesn't arrive either... ... so now I need to maintain the same active session without restarting my browser / PC until Lendy fix that problem?
Just hope that merely asking to deactivate 2FA doesn't trigger 2FA on my next login... I'm not logging out just to check!
Edit: Forgot to set up an auto-refresh to avoid auto-logout. Thankfully, I was NOT asked for an authentication token on next login... not that anything had changed on my account in the meantime!
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invester
P2P Blogger
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Post by invester on May 20, 2019 10:52:38 GMT
IMO the authentication thing is a regular thing and not on active tokens?
Going through my previous messages from that number it seems to kick in every 2 weeks or so.
Wonder how long it'll take for them to sort out and who they'll blame it on.
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benaj
Member of DD Central
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Post by benaj on May 20, 2019 10:55:52 GMT
It's working now. |
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jomantha
Member of DD Central
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Post by jomantha on May 25, 2019 7:57:08 GMT
It's not working now.
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jomantha
Member of DD Central
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Likes: 63
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Post by jomantha on May 25, 2019 8:11:58 GMT
Working now
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sl75
Posts: 2,092
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Post by sl75 on May 27, 2019 8:04:34 GMT
For those who have (or are considering) disabling 2FA due to uncertainty about whether it will continue to work, it is probably worth ALSO changing your password, especially if the same one has been in use for some time.
Who knows which of Lendy's (former) staff may have copies of past backups of the database - it *should* have been properly secured when operated by Lendy, but as one of their first steps in securing control over company assets, I would expect the administrators to have taken steps to ensure that any former Lendy staff no longer have access to the live version or any new backups.
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