DeafEater
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Post by DeafEater on Jul 5, 2019 14:45:51 GMT
Am I being daft or has there recently been a more insidious change to the UI. In the past I've been able to list my unmatched offers in a particular market (I'm looking at 5 year) and for each offer I had an option to 'Change' or 'Cancel' that offer. I still have the option to 'Change' (the percentage) but the option to cancel an individual offer is no longer there. In order to cancel an offer I have to cancel all of them which of course relinquishes my place in the queue at the various percentages. I only want to cancel some of the offers that are a long way down the queue and stick them in Rolling for a while until 5 year rates get sensible again.
Has anyone else fallen foul of this further attempt at stopping lenders actively managing their account?
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ashtondav
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Post by ashtondav on Jul 5, 2019 17:32:06 GMT
Hmmmmm. Yes and no. If you just click your “portfolio” and then “unmatched” you can only change not cancel. However if you do click change for any order on that screen, the next screen if you scroll down has “unmatched orders”. In this list you can cancel or change each order.
Strange. Very strange. Perhaps they’ve forgotten this 2nd screen?
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Post by propman on Jul 5, 2019 21:24:48 GMT
THe 2 types of screen have existed for a few months, I found the "cghange only" screen when cancelling an offer. Very annoying as it is long winded to get to a 2nd order to delete...
- PM
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DeafEater
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Post by DeafEater on Jul 5, 2019 21:32:12 GMT
Oh well spotted sir. It certainly LOOKS like an oversight on their part still to have the cancel links available on the second screen but maybe hiding it there it is just another ploy to stop all but the most persistent from managing their accounts. Offers duly reorganised across markets.
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benaj
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Post by benaj on Jul 6, 2019 14:21:23 GMT
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mark123
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Post by mark123 on Jul 6, 2019 20:44:31 GMT
Question for Ratesetter UI designers and testers:
If rates drop below your reinvestment rate, after 30 days you will have 30 lending offers. So you will likely want to reduce the rate on all 30 unmatched offers.
How many screens do you have to click through to change these 30 offers to a different rate?
Please do try it and let me know if you can suggest a route which requires fewer than 100 screens to do this routine job.
The new colour scheme is a matter of individual taste. I personally think it is not suitable for a product designed to give people confidence to lend large amounts of their savings.
But poor functionality is not a matter of taste... it is difficult and repetitive to carry out routine tasks. It is pretty unimpressive in a mature financial product to make changes which make a clunky product more difficult to navigate.
A reply would be appreciated.
Many thanks, Mark
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reinvestor
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Post by reinvestor on Jul 7, 2019 7:49:59 GMT
Another question for Ratesetter which I have asked before: Where are the accounts for Vehicle Stocking Limited that should have been filed on 31st December 2018?
This is a Ratesetter group company that owes Retail Money Market Limited £12,000,000.
Retail Money Market Limited (Ratesetter) went from a net worth of £8.8m in 2017’s accounts to being technically insolvent in 2018’s accounts by showing a negative net worth of £5.7m.
Are we to assume that by the accounts being almost seven months late that this £12m has also got to be added to the parent company’s losses???
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r00lish67
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Post by r00lish67 on Jul 7, 2019 8:10:48 GMT
Another question for Ratesetter which I have asked before: Where are the accounts for Vehicle Stocking Limited that should have been filed on 31st December 2018? This is a Ratesetter group company that owes Retail Money Market Limited £12,000,000. Retail Money Market Limited (Ratesetter) went from a net worth of £8.8m in 2017’s accounts to being technically insolvent in 2018’s accounts by showing a negative net worth of £5.7m. Are we to assume that by the accounts being almost seven months late that this £12m has also got to be added to the parent company’s losses??? Have you asked them direct reinvestor ? That's not the type of query that Ratesetter are likely to respond to on a forum.
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reinvestor
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Post by reinvestor on Jul 7, 2019 9:23:38 GMT
Glad you tagged them. I don’t know how to do that!
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r00lish67
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Post by r00lish67 on Jul 7, 2019 9:46:47 GMT
Glad you tagged them. I don’t know how to do that! err, I didn't. I'm suggesting you contact customer services by e-mail / telephone if you haven't already. For ref, if you want to tag someone then you just need to put an '@' and then their username with no space inbetween.
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jlend
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Post by jlend on Jul 8, 2019 7:16:31 GMT
Another question for Ratesetter which I have asked before: Where are the accounts for Vehicle Stocking Limited that should have been filed on 31st December 2018? This is a Ratesetter group company that owes Retail Money Market Limited £12,000,000. Retail Money Market Limited (Ratesetter) went from a net worth of £8.8m in 2017’s accounts to being technically insolvent in 2018’s accounts by showing a negative net worth of £5.7m. Are we to assume that by the accounts being almost seven months late that this £12m has also got to be added to the parent company’s losses??? There is an impairment charge in the accounts already. Look at the 10th December 2018 Press Release on the Ratesetter website. You can also ask your question as a reply to any of the blog entries on the RS website and they will post a reply there quicker than they do here. ------- 10 December 2018 RateSetter reports 2017-18 revenue growth of 47 per cent RateSetter has announced its results for the year ended 31 March 2018. Revenues were £34.3m, up 47 per cent from the previous year (£23.4m). At year end, there were 44,441 active investors on the platform with loans under management of £700m. The loss after tax was £26.7m, which included a one-off goodwill impairment of £13.5m from the acquisition of two motor finance businesses in May 2017. Both businesses have been integrated into the group, expanding RateSetter’s product range and distribution. During the current financial year, RateSetter has rapidly reduced operating losses. The business recently completed a £15m equity raise reflecting the progress being made towards becoming cash flow positive. The raise valued the business at £261m. RateSetter has always raised ordinary equity, choosing not to use the preference share structures typically favoured by venture capital-backed fintechs. Other events during 2017-18 included CEO Rhydian Lewis receiving an OBE for innovation in financial inclusion in June 2017; the arrival of Paul Manduca as RateSetter’s Non-Executive Chairman in July; RateSetter receiving full regulatory authorisation from the FCA in October; and launching the RateSetter ISA in February 2018. Since launch RateSetter’s ISA has attracted over £150m. Rhydian Lewis, RateSetter’s CEO and founder, commented: “We will look back on 2017 as a formative year. Building a new asset class and disrupting the status quo was always bound to be a bumpy journey. The key is to emerge stronger, and this is exactly what we have done. From a customer perspective, it was another good year and the number of active RateSetter investors has already increased to 50,000 in the current year. This number continues to increase as our reputation grows and the RateSetter brand becomes more widely known as a low risk way for people to earn more on their money, including in their ISA”.
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aju
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Post by aju on Jul 11, 2019 16:47:16 GMT
Not sure if this is new relative to the above comments but the new interface I am getting now is not very easy to work with - yeah sure I will get used to it but to be honest I'm on a real computer with a mouse and it looks to me that the latest incarnation is designed for toys - oops sorry tablets and phones.
whoever designed these screens thinks my mouse button is huge the account change box top right ">" seems to be somewhat superfluous as all it does is dropdown the products and the hit zone on the ">" is not very large. Surely they could have kept the original method. I know fingers are bigger than mice but not sure the finger will get it first time.
Edit1: I changed my Stylus code to bring the old style switcher back rather than have to do two clicks to switch between ISA and everyday. Sadly not everyone has access to stylus to do this.
Finding out where my current onthemarket (unmatched items) is in the queue is little bit odd in that there is some some javascript under the original screen but it does not work, yet!. One has to actually click the change button to then get to a market screen that also has unmatched items on it that does allow the onthemarket queue to be checked.
Edit2: So looking at the javascript they have used on the broken item and comparing to the working screen they've either deliberately broken the code that it points to or they just don't understand where its supposed to point to. It's difficult to see how this could be by design as the underlying code could have been changed to break the old link and not point to the JS code.
urrrgh! what a mess and this is definitely not very Agile in my view unless the new breed of programmers designers are mind readers as well as coders ... Mind you fixing the bugs must keep someone in a job a lot longer they need to be!.
Postscript:
The cancel your orders button is not working either, although that may be by design perhaps.
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djay
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Post by djay on Jul 11, 2019 20:27:57 GMT
I have given up for today, more changes to the UI today that just don't work, are visually poor or just a pain to use. Simple things like coding for resizing/autosizing of the 'products' page have not been written appropriately - it just behaves like a blurred snapshot on three of the four devices/browsers i have tried. I shall now take some painkillers and lie down in a darkened room to get over the headache of trying to read the figures on the screen
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mark123
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Post by mark123 on Jul 11, 2019 21:55:38 GMT
Bug report:
1. The cancel orders link doesn't function
2. The cancel individual order link doesn't function
3. The statistics page has no menu so there is no way back to the main screen
4. You can't view "your unmatched money" (the one with a change and cancel on each rate) without going through the process of pretending to invest
Style report:
5. The colour scheme hasn't grown on me (personal taste)
6. The font selection appears to randomly switch from Noe serif to Capra sans to Robotto with no apparent style or logic
7. Font size appears equally random, for example on the "Your money on loan" page the column headings are 12px and the text in the columns is 16px
To repeat a previous comment, this website does not give confidence to investors placing thousands or hundreds of thousands of pounds on loan.
Good luck, Mark
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aju
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Post by aju on Jul 11, 2019 22:05:26 GMT
Thos font sizes are a pain when one switches into the market data pages. I see I have my work cut out getting the sizes sorted in stylus. I agree with the O/P if they have designed this then what mess will they make of the underlying lending and statements management. It doesn't really instill confidence into us lenders, I'm actually starting to wonder if the whole thing will die a death in a few weeks. Where's the sell button gone .... Edit: I looked up the roboto font and found this little ditti in a wikipedia entry. I think grotesque is an under statement ... Mind you it does reinforce my notion these changes were primarily for the toy market! I wonder what it looks like on Mrs Aju's Tab s2 ...
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