Post by aju on Jul 12, 2019 15:58:51 GMT
Ok so I checked my new defaults yesterday on Zopa using the online report, I was concerned that I had more defaults than I had expected in the last few days on my Invest account. So I went to the loanbook and used the text "07/2018]" to pull up all the recent items with an entry in the comments field - it's not always helpful when one has 1000's of loans but entries in the few days of July will probably filter ok.
Lo an behold the expected defaults came up as "Set to Default" but there was a curious entry in there that was in fact an SG marked loan. I checked the comments and it had gone default on 25th June - more than 2 weeks ago but it was still status of "collections"
So I pinged off an email to Zopa acking for them to analyse this entry in my loans book. Below is there response.
It's that last line that is troublesome to me, as an ex developer/systems design engineer, in that they are not really sure as if they knew what it was and even better when it was going to be resolved surely the answer would be less vague. Surely the SG system is more important than the shop front changes - on that one lets hope the shop front is a bit more speedy than the last 18 months or so, it is slow slow slow on my really fast PC!.
Anyway be interested what other think about this, in my books it's basically £10 at stake but its what is happening not how its affecting me at this time and its under the hood too.
Also be interesting what their definition is of "A tad bit longer"
Lo an behold the expected defaults came up as "Set to Default" but there was a curious entry in there that was in fact an SG marked loan. I checked the comments and it had gone default on 25th June - more than 2 weeks ago but it was still status of "collections"
So I pinged off an email to Zopa acking for them to analyse this entry in my loans book. Below is there response.
We are having some delays with our payouts on our safeguard loans. Nevertheless I can confirm they will be made it's just a case of waiting a tad bit longer than usual.
There have been various updates being made to our shopfront and there have been various new operational processes carried out on our system such as loan buy backs and wholesale loan purchases of bad debts.
These two coupled together have resulted in some of the delays we've been experiencing but we intend to get everything back up and running and back to usual as soon as possible.
There have been various updates being made to our shopfront and there have been various new operational processes carried out on our system such as loan buy backs and wholesale loan purchases of bad debts.
These two coupled together have resulted in some of the delays we've been experiencing but we intend to get everything back up and running and back to usual as soon as possible.
Anyway be interested what other think about this, in my books it's basically £10 at stake but its what is happening not how its affecting me at this time and its under the hood too.
Also be interesting what their definition is of "A tad bit longer"
