moist
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Post by moist on Jul 18, 2019 7:32:53 GMT
Well 7 weeks now, and despite proof of the ISA transfer being received, and cash funds there to deal with it...nothing. All questions are being ignored, phone calls brushed off. The recipient provider has now been told FS have no account in my name. So whats happening Funding Secure ??
Are you thieves, or liars, or just completely incompetent? Answers on a postcard...be quick going to small claims court next week
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SteveT
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Post by SteveT on Jul 18, 2019 7:46:49 GMT
FWIW, I had no problem transferring an IFISA out of FS two years ago. Did you ensure your account was identified using your account "sign-in", as shown top right when you're logged in (and in brackets on the tax statement), rather than your own name? My recollection is that the FS system hangs everything off this account "sign-in", having no apparent account number to quote.
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jcb208
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Post by jcb208 on Jul 18, 2019 7:55:49 GMT
That's about the only thing they got right with me transferring out ISA funds twice, had no problems
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syalith
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Post by syalith on Jul 18, 2019 10:39:17 GMT
Well 7 weeks now, and despite proof of the ISA transfer being received, and cash funds there to deal with it...nothing. All questions are being ignored, phone calls brushed off. The recipient provider has now been told FS have no account in my name. So whats happening Funding Secure ?? I have twice transferred ISA funds from Fundingsecure, the first time went smoothly but the second time I had heard nothing after a couple of weeks so just assumed it had gone missing in the post. I sent the same form again and it worked with the money appearing after a week or so. Are you thieves, or liars, or just completely incompetent? Answers on a postcard...be quick going to small claims court next week They are proven liars, and are certainly completely incompetent, but I'm not sure they are thieves.
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p2p2p
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Post by p2p2p on Jul 18, 2019 11:28:40 GMT
No problem with 2 ISA transfers this year
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Post by fundingsecure on Jul 18, 2019 11:36:00 GMT
We action all ISA transfer requests within 48 hours - all requests are logged on receipt.
The only outstanding requests are ones received this week - we do not have any longer outstanding requests.
Moist - please contact us directly to identify the account you are referring to, so that we can help to resolve the problem.
FundingSecure
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jj
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Jolly Jammy
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Post by jj on Jul 18, 2019 11:45:40 GMT
I sent my transfer form by post on Tuesday last week to a different provider.
The money left FS on Monday this week & into my new IFISA provider today.
It was a satisfactory experience. 7 working days. Just to balance the board a bit. 
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morris
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Post by morris on Jul 18, 2019 16:58:51 GMT
I was surprised how quickly and seamlessly my transfer took place. The transfer must have been by bank transfer whereas others institutions will only do cheque with the postal and cheque clearing delays this entails.
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Post by moneyfrr on Jul 18, 2019 17:01:50 GMT
Well 7 weeks now, and despite proof of the ISA transfer being received, and cash funds there to deal with it...nothing. All questions are being ignored, phone calls brushed off. The recipient provider has now been told FS have no account in my name. So whats happening Funding Secure ?? Are you thieves, or liars, or just completely incompetent? Answers on a postcard...be quick going to small claims court next week 7 weeks is a very serious delay. Not sure how can they deny the existence of your account. Take a screenshot and attach it to your next message to them!
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mullet
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Post by mullet on Jul 18, 2019 18:41:25 GMT
I too have done multiple ISA transfers with FS and all have been dealt with seamlessly.
If the lack of coherent description in this thread is anything to go by my money is on the problem being with the OP not FS (sorry mate!)
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arby
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Post by arby on Jul 18, 2019 18:55:38 GMT
Well 7 weeks now, and despite proof of the ISA transfer being received, and cash funds there to deal with it...nothing. All questions are being ignored, phone calls brushed off. The recipient provider has now been told FS have no account in my name. So whats happening Funding Secure ?? Are you thieves, or liars, or just completely incompetent? Answers on a postcard...be quick going to small claims court next week 7 weeks is a very serious delay. Not sure how can they deny the existence of your account. Take a screenshot and attach it to your next message to them! The same user posted almost the exact same experience with another platform a few weeks ago. I can certainly think of more logical explanations than multiple platforms all conspiring to screw over one individual
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moist
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Post by moist on Jul 19, 2019 17:06:27 GMT
on the way to being resolved, mixed up with an account with a similar name!! I both cases (FS and LW) the receiving BS is not exactly fault free either. So far both LW and the receiving BS are compensating for lost interest etc.
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