ozboy
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Post by ozboy on Aug 2, 2019 16:30:10 GMT
Methinks summit's up here?
I phoned for an update at 16:30 today and was told I'd be phoned straight back, and at 17:30 no callback.
Loan Updates against this Loan are now completely blank, there is NO information shown at all now, and the last info we had was on 10/7/19 "We therefore served a pre-action protocol letter on the borrowers which is due to expire on mid July 2019 following which we will commence possession proceedings."
I emailed and asked wassup on 30/7/19 and got this interesting Reply: - "From: xxxxxxx@thebridgecrowd.com> Sent: Tue, 30 Jul 2019 09:57:34 +0100
Subject: Re: J** Limited - 1 & 2 xxxxxxxx - Have you commenced possession proceedings please?
Thank you for getting in touch. I am currently on annual leave returning to the office Tuesday 30th July. For urgent enquiries, please call the office on 0161 425 6363.
Many thanks
xxxxxxx
I have had NO contact whatsoever from Bridgecrowd regarding this Loan.
Does anyone know what is happening?
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r00lish67
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Post by r00lish67 on Aug 2, 2019 16:40:47 GMT
Methinks summit's up here? I phoned for an update at 16:30 today and was told I'd be phoned straight back, and at 17:30 no callback. Loan Updates against this Loan are now completely blank, there is NO information shown at all now, and the last info we had was on 10/7/19 "We therefore served a pre-action protocol letter on the borrowers which is due to expire on mid July 2019 following which we will commence possession proceedings."I emailed and asked wassup on 30/7/19 and got this interesting Reply: - "From: xxxxxxx@thebridgecrowd.com> Sent: Tue, 30 Jul 2019 09:57:34 +0100
Subject: Re: J** Limited - 1 & 2 xxxxxxxx - Have you commenced possession proceedings please?
Thank you for getting in touch. I am currently on annual leave returning to the office Tuesday 30th July. For urgent enquiries, please call the office on 0161 425 6363.
Many thanks
xxxxxxxI have had NO contact whatsoever from Bridgecrowd regarding this Loan. Does anyone know what is happening? I wouldn't worry. I think in contrast with their sterling loan management qualities, Bridgecrowd are renowned for having a somewhat nonchalant attitude to investor communications. Nonchalant to the point of insouciance in many cases. It's the former that's more important, if you can cope with the frustration of the latter.
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iRobot
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Post by iRobot on Aug 2, 2019 16:46:13 GMT
Loan Updates against this Loan are now completely blank, there is NO information shown at all now, and the last info we had was on 10/7/19 "We therefore served a pre-action protocol letter on the borrowers which is due to expire on mid July 2019 following which we will commence possession proceedings."I can see six updates. How many loans do you have with BC? I'm wondering if their intention to hide all loan updates from the view of punters with fewer than three(?) loans has gone a bit askew and those punters have also been blocked from even seeing updates for loans they are in. Tagging bridgecrowd
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Greenwood2
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Post by Greenwood2 on Aug 2, 2019 17:03:54 GMT
Loan Updates against this Loan are now completely blank, there is NO information shown at all now, and the last info we had was on 10/7/19 "We therefore served a pre-action protocol letter on the borrowers which is due to expire on mid July 2019 following which we will commence possession proceedings."I can see six updates. How many loans do you have with BC? I'm wondering if their intention to hide all loan updates from the view of punters with fewer than three(?) loans has gone a bit askew and those punters have also been blocked from even seeing updates for loans they are in. Tagging bridgecrowd I can also see updates, as usual they seem to have everything under control. One property being put up for sale the other may be repossessed soon. Next update will be due 8th+ this month.
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ozboy
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Post by ozboy on Aug 2, 2019 22:04:03 GMT
I can see six updates. How many loans do you have with BC? I'm wondering if their intention to hide all loan updates from the view of punters with fewer than three(?) loans has gone a bit askew and those punters have also been blocked from even seeing updates for loans they are in. Tagging bridgecrowd I can also see updates, as usual they seem to have everything under control. One property being put up for sale the other may be repossessed soon. Next update will be due 8th+ this month. Pleased to hear, thanks peeps.
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michaelc
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Post by michaelc on Aug 3, 2019 19:09:05 GMT
Loan Updates against this Loan are now completely blank, there is NO information shown at all now, and the last info we had was on 10/7/19 "We therefore served a pre-action protocol letter on the borrowers which is due to expire on mid July 2019 following which we will commence possession proceedings."I can see six updates. How many loans do you have with BC? I'm wondering if their intention to hide all loan updates from the view of punters with fewer than three(?) loans has gone a bit askew and those punters have also been blocked from even seeing updates for loans they are in. Tagging bridgecrowd Well it's certainly not three. My total varies but I've been around ten and can't see other updates anymore. It might be that I have a second lender on my account (wife) and she currently has no loans. I'll ask them. Where did you hear about three?
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iRobot
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Post by iRobot on Aug 4, 2019 10:22:57 GMT
I can see six updates. How many loans do you have with BC? I'm wondering if their intention to hide all loan updates from the view of punters with fewer than three(?) loans has gone a bit askew and those punters have also been blocked from even seeing updates for loans they are in. Tagging bridgecrowd Well it's certainly not three. My total varies but I've been around ten and can't see other updates anymore. It might be that I have a second lender on my account (wife) and she currently has no loans. I'll ask them. Where did you hear about three? Email from Louis, July 19th: 'Newsletter from the Managing Director' - and I did mis-remember, it was "two or more" to have access to all.
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michaelc
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Post by michaelc on Aug 4, 2019 16:12:24 GMT
Well it's certainly not three. My total varies but I've been around ten and can't see other updates anymore. It might be that I have a second lender on my account (wife) and she currently has no loans. I'll ask them. Where did you hear about three? Email from Louis, July 19th: 'Newsletter from the Managing Director' - and I did mis-remember, it was "two or more" to have access to all. Yes I see it now thanks. I guess you need to ask to opt in. Duly asked ....
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iRobot
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Post by iRobot on Aug 5, 2019 9:53:14 GMT
Email from Louis, July 19th: 'Newsletter from the Managing Director' - and I did mis-remember, it was "two or more" to have access to all. Yes I see it now thanks. I guess you need to ask to opt in. Duly asked .... I didn't opt-in, they just re-appeared. I too have multiple lenders in my account, but both have several loans, so it'll be interesting to know whether that was the cause of the issue you are experiencing. (If it does transpire that the lack of loan update visibility is a result of having an account under your profile which has zero loans, it might be worth keeping an eye on whether the same setup impacts the planned preferential-rates-for-existing-lenders 'feature' currently being communicated. Tagging bridgecrowd, although they don't appear to have logged in since 30/04; not that it necessarily means they aren't reading.)
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p2pfan
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Post by p2pfan on Aug 23, 2019 17:09:33 GMT
I think your chances of getting phone calls either answered or returned by BridgeCrowd are very slim.
As others have said, customer service is something they generally just don't care about.
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Greenwood2
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Post by Greenwood2 on Aug 23, 2019 17:37:55 GMT
I think your chances of getting phone calls either answered or returned by BridgeCrowd are very slim. As others have said, customer service is something they generally just don't care about. My Emails have been replied to promptly.
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ant1
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Post by ant1 on Aug 24, 2019 11:16:13 GMT
I've only had to contact Bridgecrowd a couple of times they have always been very helpful and responded quickly.
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michaelc
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Post by michaelc on Aug 24, 2019 17:30:07 GMT
Yep also had to phone a couple of times of the past year or so without issue. (Including my issue above which is now resolved thankfully)
Ozboy, could it be you were in the same position as me - ie with two lenders on the account but one not doing much ?
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ozboy
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Post by ozboy on Oct 3, 2019 13:36:56 GMT
Apologies michaelc , somehow I never saw your question. Answer - "No." I have also just emailed them these Questions:- ------------------------------------------------------------------ Hello BridgeCrowd.
Has the sale completed yet please? (9/9/19 - “ the solicitor acting for the proposed purchaser has confirmed that the purchase is being funded by a sale completing on in mid September.”
Have any further offers been received? (9/9/19 - “The Property remains on the market with an asking price of £190,000 and will do until we exchange contracts. “
Has a Court date been set? (5/8/19 - “We have commenced possession proceedings and await a Court date.”
[ EDIT - Two months to set a Court date?! ]
You might also consider posting your reply on The Independent Forum?
Many thanks,
OzBoy
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Greenwood2
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Post by Greenwood2 on Oct 3, 2019 15:49:55 GMT
Apologies michaelc , somehow I never saw your question. Answer - "No." I have also just emailed them these Questions:- ------------------------------------------------------------------ Hello BridgeCrowd.
Has the sale completed yet please? (9/9/19 - “ the solicitor acting for the proposed purchaser has confirmed that the purchase is being funded by a sale completing on in mid September.”
Have any further offers been received? (9/9/19 - “The Property remains on the market with an asking price of £190,000 and will do until we exchange contracts. “
Has a Court date been set? (5/8/19 - “We have commenced possession proceedings and await a Court date.”
You might also consider posting your reply on The Independent Forum?
Many thanks,
OzBoyThere are routine monthly updates on problem loans by about the 8/9th of the month, so we should find out what progress has been made soon. They were still waiting for a court date on 9/9/19 too. I doubt BC would post anything involving legal action on here for all the usual reasons.
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