zlb
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Post by zlb on Aug 28, 2019 16:44:28 GMT
I've had a text from Z saying thanks for reaching out to us today, and click the link to give them feedback. I've not contacted then at all. Anyone else had this?
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aju
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Post by aju on Aug 28, 2019 16:56:03 GMT
I've had a text from Z saying thanks for reaching out to us today, and click the link to give them feedback. I've not contacted then at all. Anyone else had this? Not guilty ur'onor Sah! Mind you I sent an email yesterday still no response as yet regarding 2FA issues, perhaps they are spending their time trying to find you and are not rsed about 2FA.  Mrs Aju got one yesterday from EE suggesting there were security errors in her account ... she doesn't actually have an EE account. It's not one of them is it!
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zlb
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Post by zlb on Aug 28, 2019 17:09:42 GMT
I had to change my password yesterday when I shouldn't have needed to. I put it down to my strange keyboard. So, either they've had a security breach, or I have, but I never write full details down.
Or they think password change is reaching out to them..
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wapping35
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Post by wapping35 on Aug 29, 2019 8:11:20 GMT
The same thing happen to me some months ago.. it was not a security breach.
Apparently what it was was was I had raised (called in) an IT issue with them 4-5 weeks prior to the text and the CS person at Z had changed the status of that issue to resolved.. Which then generates that text (saying "incorrectly" I contacted them today)..
I too was worried about a security breach and thus I called them and after a some time on the line they informed me about the above.
However I would suggest you call since this may or may not be the reason.
W35
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zlb
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Post by zlb on Aug 29, 2019 11:25:24 GMT
The same thing happen to me some months ago.. it was not a security breach. Apparently what it was was was I had raised (called in) an IT issue with them 4-5 weeks prior to the text and the CS person at Z had changed the status of that issue to resolved.. Which then generates that text (saying "incorrectly" I contacted them today).. I too was worried about a security breach and thus I called them and after a some time on the line they informed me about the above. However I would suggest you call since this may or may not be the reason. W35 thanks - they've probably closed a job I raised approx 2 years ago then. Or the transfer-out that I did.
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wapping35
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Post by wapping35 on Aug 29, 2019 15:15:15 GMT
The same thing happen to me some months ago.. it was not a security breach. Apparently what it was was was I had raised (called in) an IT issue with them 4-5 weeks prior to the text and the CS person at Z had changed the status of that issue to resolved.. Which then generates that text (saying "incorrectly" I contacted them today).. I too was worried about a security breach and thus I called them and after a some time on the line they informed me about the above. However I would suggest you call since this may or may not be the reason. W35 thanks - they've probably closed a job I raised approx 2 years ago then. Or the transfer-out that I did. I believe the Text's are only generated by a Phone call to Zopa CS which is then marked as closed.. So it is probably when you last called them and looking back for me the Text I got related to a call 6 weeks earlier... After they investigated why I got the text I did suggest they change the text to say it related to feedback from a call I had with them on X Day, as opposed to "today" (which seems to be the default), but clearly they have not changed that.
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zlb
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Likes: 331
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Post by zlb on Aug 29, 2019 19:06:30 GMT
thanks - they've probably closed a job I raised approx 2 years ago then. Or the transfer-out that I did. I believe the Text's are only generated by a Phone call to Zopa CS which is then marked as closed.. So it is probably when you last called them and looking back for me the Text I got related to a call 6 weeks earlier... After they investigated why I got the text I did suggest they change the text to say it related to feedback from a call I had with them on X Day, as opposed to "today" (which seems to be the default), but clearly they have not changed that. true to form, don't listen to any sensible suggestions for improvement, sadly, or if they do, it takes years for the change. I've only made one call about 4-5 years back. I'll leave it for now, change password etc. Someone else would be welcome to my defaults anyway.
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