mrk
Posts: 807
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Post by mrk on Sept 5, 2019 11:00:52 GMT
Anybody having this problem? I log in (with 2FA), from the home page click "Investments" and from there "Access your money" and... I get logged out. Page says "You've signed out", even though that's clearly not what I was trying to do. I've made repeated attempts now, always with the same result.
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benaj
Member of DD Central
Posts: 4,860 
Likes: 1,591
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Post by benaj on Sept 5, 2019 11:43:42 GMT
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coogaruk
Hello everyone! Anyone remember me?
Posts: 703
Likes: 463
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Post by coogaruk on Sept 5, 2019 11:51:26 GMT
I made a successful withdrawal this week. 2FA active. Firefox, W10. Hope that helps.
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mrk
Posts: 807
Likes: 753
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Post by mrk on Sept 5, 2019 12:15:10 GMT
Worked now. Must have been some temporary issue.
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aju
Member of DD Central
Posts: 3,484
Likes: 917
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Post by aju on Sept 5, 2019 15:07:05 GMT
I thought the 2FA was mandatory, I wish I hadn't set it up if I'm honest I'm filling up my mobiles memory with the amount of times I have to go through 2FA - I'm using text and wish I hadn't. Mrs Aju and myself use the same PC for our accounts and if we do not logout after a distraction and then the other one of us tries to login we get thrown out as logging out and have to go through login all over again despite have used the logout menu item and getting you have logged out screen. I've reported it to Zopa and given them a few scenarios but I reckon they are using local cookie tokens and timers that don't age the cookies correctly. Its a real pain though. (Don't get same with RS but sadly there are other bigger issues there coming soon! - see RS threads)
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aju
Member of DD Central
Posts: 3,484
Likes: 917
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Post by aju on Sept 5, 2019 15:12:39 GMT
Anybody having this problem? I log in (with 2FA), from the home page click "Investments" and from there "Access your money" and... I get logged out. Page says "You've signed out", even though that's clearly not what I was trying to do. I've made repeated attempts now, always with the same result. Just re-read this after detailing my own experience above. You don't by change leave you access up and then come back after its timed out on another screen (>10 mins I think although Zopa pages don't tell you its signed out!) I've reported the login then logout syndrome I'm having with a shared PC but it may not be similar to your issue as I am sharing pc access with Mrs AJU and neither of us remembers to logout. I'm using latest chrome on windows 7 but to be honest its probably not relevant.
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mrk
Posts: 807
Likes: 753
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Post by mrk on Sept 5, 2019 16:29:40 GMT
Anybody having this problem? I log in (with 2FA), from the home page click "Investments" and from there "Access your money" and... I get logged out. Page says "You've signed out", even though that's clearly not what I was trying to do. I've made repeated attempts now, always with the same result. Just re-read this after detailing my own experience above. You don't by change leave you access up and then come back after its timed out on another screen (>10 mins I think although Zopa pages don't tell you its signed out!) I don't think it's the same problem; I even tried opening a private browser window to make sure it has no old cookies or cached stuff. I tried on another computer and everything works fine there. Tried again on the first computer now and it still doesn't work. It's really weird. But the important thing is that I can access my money in one way or another.
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