travolta
Member of DD Central
Posts: 1,458
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Post by travolta on Dec 12, 2019 18:35:28 GMT
Yep...you do really have to go in everyday and tweak stuff. My stuff is mostly tweaked out these days... time has come to be moving on, Nebuchadnezzar!
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upperdeane
Member of DD Central
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Post by upperdeane on Dec 12, 2019 18:50:47 GMT
Having written to Ratesetter yesterday, I received quite different wording to Undecided above, but essentially the same message that most email notifications have indeed been ceased:- "I can confirm that investors will no longer receive notification emails for funds that have been repaid early by the borrower, funds fully matched for the 1 year market and 5 year market, Access, Plus and Max. The funds act in accordance to your re-investment settings.
Investors will only receive notification emails (if this has been selected) for new funds that have been deposited and once the funds have been matched and the other notification email is bank transfers have been received in your RateSetter account. However if there are un-matched funds, if an Investor has cancelled un-matched funds and manually places the funds on the market, in this instance you will also receive a notification email."
I would have expected them to reaffirm the 30-day notification of holding account dormancy, but they didn't mention it. We're gradually piecing together their email notification policy between us (since they seem reluctant to publish it). 🙄 WOW. A few weeks ago they assured me it would get fixed!
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mary
Member of DD Central
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Post by mary on Dec 12, 2019 19:30:34 GMT
Having written to Ratesetter yesterday, I received quite different wording to Undecided above, but essentially the same message that most email notifications have indeed been ceased:- "I can confirm that investors will no longer receive notification emails for funds that have been repaid early by the borrower, funds fully matched for the 1 year market and 5 year market, Access, Plus and Max. The funds act in accordance to your re-investment settings.
Investors will only receive notification emails (if this has been selected) for new funds that have been deposited and once the funds have been matched and the other notification email is bank transfers have been received in your RateSetter account. However if there are un-matched funds, if an Investor has cancelled un-matched funds and manually places the funds on the market, in this instance you will also receive a notification email." No. I did this today, cancelling an auto-placed order and moving to a different market, which matched ~1pm today. No email.
In fact can’t remember when I last got an email on a match. Those £10 marker orders are now, seemingly, a waste of money as you won’t get an email to tell you rates are spiking. Can’t see how this helps RS, as I am willing to put more money in to aid liquidity when rates hit my target. But, if I never get the email, my money stays in my FSCS protected bank account, and RS will have to pay even higher rates to the few watching rates closer than I can be bothered to.
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aju
Member of DD Central
Posts: 3,484
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Post by aju on Dec 12, 2019 19:47:41 GMT
Having written to Ratesetter yesterday, I received quite different wording to Undecided above, but essentially the same message that most email notifications have indeed been ceased:- "I can confirm that investors will no longer receive notification emails for funds that have been repaid early by the borrower, funds fully matched for the 1 year market and 5 year market, Access, Plus and Max. The funds act in accordance to your re-investment settings.
Investors will only receive notification emails (if this has been selected) for new funds that have been deposited and once the funds have been matched and the other notification email is bank transfers have been received in your RateSetter account. However if there are un-matched funds, if an Investor has cancelled un-matched funds and manually places the funds on the market, in this instance you will also receive a notification email."
I would have expected them to reaffirm the 30-day notification of holding account dormancy, but they didn't mention it. We're gradually piecing together their email notification policy between us (since they seem reluctant to publish it). 🙄 If that text is part of the design spec then no wonder they can't get it working and that's the real business reason perhaps mind you I am a cynical old s*d so apologies if they have a really good business reason - perhaps if they are frequenting this some day they enlighten us all. Mind you they are probably just taking a leaf out of the big supermarkets reasonings for price increases "its what our customers asked for when we surveyed them..."! For my own case I'm not happy to lend at the rates they want me to lend at so I leave my relend settings as high as I feel they will not lend themselves without my help in setting them at a later date. Also for me its much better to get a rate I want for a larger amount of money than just lend smaller sums at rubbish rates. Especially if I want to sell later.
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coogaruk
Hello everyone! Anyone remember me?
Posts: 703
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Post by coogaruk on Dec 13, 2019 15:07:34 GMT
Having written to Ratesetter yesterday, I received quite different wording to Undecided above, but essentially the same message that most email notifications have indeed been ceased:- ", if an Investor has cancelled un-matched funds and manually places the funds on the market, in this instance you will also receive a notification email."Well I've done exactly that more than once recently and not received an email.
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st182
Posts: 27
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Post by st182 on Dec 13, 2019 19:29:36 GMT
this is weird- I've only had a handful of matched emails since joining up a year or so ago, but received 3 today
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travolta
Member of DD Central
Posts: 1,458
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Post by travolta on Dec 14, 2019 11:22:43 GMT
Interesting : Having spent the last 6 months tweaking my RateSetter A/C down to 5 Figures, with never an email about ANYTHING , one pinged in today to mention that £27.00 had been reinvested. Whadyathink O'that? Ghost in the machine?
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