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Post by bornconfused on Apr 14, 2020 8:11:10 GMT
I was having the same problem. Kept getting sent back to the log in page. However opening a 'new incognito window' worked for me (I use Chrome)
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aju
Member of DD Central
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Post by aju on Apr 14, 2020 8:20:59 GMT
So not sure why some seem to be able to clear cookies and issue solved but using mrs aju's samsung tab2 using chrome browser in tablet mode i reset the cookies for all sites relative to ratesetter and things seem to have reset correctly and the website seems to work ok.when i reset using ratesetter search item there were 3 different url's affected.
I'm not really very mobile savvy but it was pretty similar to the desktop version just not laid out the same. Have'nt tried desktop mode on the tablet though.
Edit: I finally switched the tablet Ratesetter page over to desktop and seemed to be ok - still in chrome I might add. Thing is though I wonder if in Tablet mode its actually that much different to desktop mode. I've used inspect mode on the desktop in Chrome quite a bit and it's possible to switch into any number of different modes tablet/mobile/desktop etc etc but essentially it's still using the same code so since RS does not have a specific tablet app then I'm not sure it's any much different in reality.
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Post by supernumerary on Apr 14, 2020 8:35:43 GMT
Just seen the thread. I logged in alright from a landline computer.  I appreciate that doesn't help those who can't  , but the website is not completely down. It is still functioning for some of us. Best of luck. |
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corto
Member of DD Central
one-syllabistic
Posts: 851
Likes: 356
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Post by corto on Apr 14, 2020 8:40:52 GMT
It might be coincidental, but I had the same problem with RS and another bank yesterday. Clearing cookies helped in both cases.
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Post by gricehead on Apr 14, 2020 9:47:13 GMT
I can only get in through Chrome Incognito.
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adrian77
Member of DD Central
Posts: 3,898
Likes: 4,130
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Post by adrian77 on Apr 14, 2020 9:58:21 GMT
great advice above I had the same problem with Google chrome ( Version 80.0.3987.163) so used Edge where it worked fine - I notice that when I went to check my chrome version it started to automatically update - will now reboot and see if it now works in Chrome.
I had a largish amount in my holding account which I was about to withdraw - by the time I got into the system 75% was already re-lent - damn!
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Post by cassiopeia on Apr 14, 2020 12:05:44 GMT
I've had to use a different browser to get in.
However unlike last week Ratesetter is refusing any withdrawals from the money on the market only in the holding account. Is anyone else finding this?
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Post by drphil on Apr 14, 2020 12:13:53 GMT
For Firefox browsers, go to Tools>Options>Privacy>Cookies and Site Data>Manage Data. Then search for ratesetter and delete all.
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Post by supernumerary on Apr 14, 2020 14:11:08 GMT
I've had to use a different browser to get in. However unlike last week Ratesetter is refusing any withdrawals from the money on the market only in the holding account. Is anyone else finding this? I have successfully requested a withdrawal today. I cancelled a number of 'on market' orders first, so that money went back into my 'holding account'. Then I withdrew that money from my 'holding account'. I don't know whether that helps, BUT withdrawal requests, can still be made today.
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, but the website is not completely down. 