keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,875
Likes: 2,313
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Post by keitha on Dec 8, 2021 17:53:28 GMT
recently I ordered a nice security camera from amazon.
It arrived at the pickup point about 3 weeks ago and I collected the next day. The parcel contained the camera, a SD card and a set of Hex keys,
This morning I get an email saying the camera is being returned as I haven't collected it, and I will get a refund within 3 days
So I get on to amazon and explain I have the Camera so I don't want a refund, but I get told the system says I've not collected.
So I ask about the Hex keys and the SD card, and get told they have been collected. I say but it was all in one parcel so If I have 2 items I must logically have the 3rd.
I was asked to leave it with them to sort as the computer has made a mistake.
a couple of hours later I get notification that the Hex keys and SD card are being returned not collected, and will be refunded.
so I get back on and explain again, and I'm told because the system sees the first item in the parcel being not collected, they must all be not collected. So very patiently I explain again that I have the items and want to pay I don't want refunds on items I've received.
I've now been told that the easiest thing for them is to cancel the order and refund me as it's all confused, as they can't cancel a return in progress
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Post by bracknellboy on Dec 8, 2021 17:58:20 GMT
recently I ordered a nice security camera from amazon. It arrived at the pickup point about 3 weeks ago and I collected the next day. The parcel contained the camera, a SD card and a set of Hex keys, This morning I get an email saying the camera is being returned as I haven't collected it, and I will get a refund within 3 days So I get on to amazon and explain I have the Camera so I don't want a refund, but I get told the system says I've not collected. So I ask about the Hex keys and the SD card, and get told they have been collected. I say but it was all in one parcel so If I have 2 items I must logically have the 3rd. I was asked to leave it with them to sort as the computer has made a mistake. a couple of hours later I get notification that the Hex keys and SD card are being returned not collected, and will be refunded. so I get back on and explain again, and I'm told because the system sees the first item in the parcel being not collected, they must all be not collected. So very patiently I explain again that I have the items and want to pay I don't want refunds on items I've received. I've now been told that the easiest thing for them is to cancel the order and refund me as it's all confused, as they can't cancel a return in progress I assume it all works ? Xmas come early.
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scooter
Member of DD Central
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Post by scooter on Dec 8, 2021 17:59:33 GMT
Hands up who would have said nothing? 🙋
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,875
Likes: 2,313
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Post by keitha on Dec 8, 2021 18:32:28 GMT
I assume it all works ? Xmas come early. all working, nice present from Amazon.
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easynow
Member of DD Central
Popcorn anyone?
Posts: 178
Likes: 147
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Post by easynow on Dec 8, 2021 19:00:15 GMT
Consider it a tiny tax benefit, a sort of thank you for you paying your fair share of tax while they dont.
Personally, I would have been happy to pay 10-20% more and buy it from somewhere that food was being put on the table from the proceeds, instead of paying for day tips into outer space, and basically helping fund one persons domination of everyone else's future.
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Post by bernythedolt on Dec 9, 2021 1:25:18 GMT
keitha , I think you could have tried harder... ...I'll get my coat. 
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adrianc
Member of DD Central
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Post by adrianc on Dec 9, 2021 8:14:04 GMT
The depressing thing is that they do that because it's cheaper for them than putting the time and effort into trying to square everything up.
It's not incompetence. It's a calculated commercial decision. And you can bet there's people out there who know damn well and take advantage of it.
Still, Bezos won't notice the hit in his pocket.
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keitha
Member of DD Central
2024, hopefully the year I get out of P2P
Posts: 3,875
Likes: 2,313
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Post by keitha on Dec 9, 2021 10:15:11 GMT
The depressing thing is that they do that because it's cheaper for them than putting the time and effort into trying to square everything up. It's not incompetence. It's a calculated commercial decision. And you can bet there's people out there who know damn well and take advantage of it. Still, Bezos won't notice the hit in his pocket. I could take it as a small proportion of the tax I've paid on my business this year, and maybe as easynow suggests look at it as the rebate I'd get if they paid a fair share.
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Post by Deleted on Dec 9, 2021 10:33:01 GMT
My calculated commercial decision is to drop Amazon wherever possible, ebay is a good alternative as is buying from the manufacturer or local shops. I choose Amazon only for kindle now.
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adrianc
Member of DD Central
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Post by adrianc on Dec 9, 2021 11:07:18 GMT
My calculated commercial decision is to drop Amazon wherever possible, ebay is a good alternative as is buying from the manufacturer or local shops. I choose Amazon only for kindle now. Hive for books.
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Post by bracknellboy on Dec 9, 2021 11:08:32 GMT
The depressing thing is that they do that because it's cheaper for them than putting the time and effort into trying to square everything up. It's not incompetence. It's a calculated commercial decision. And you can bet there's people out there who know damn well and take advantage of it. Still, Bezos won't notice the hit in his pocket. I could take it as a small proportion of the tax I've paid on my business this year, and maybe as easynow suggests look at it as the rebate I'd get if they paid a fair share. or you could just take it and not worry about justifying it 
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Post by Deleted on Dec 9, 2021 11:14:05 GMT
My calculated commercial decision is to drop Amazon wherever possible, ebay is a good alternative as is buying from the manufacturer or local shops. I choose Amazon only for kindle now. Hive for books. Kindle is a closed garden
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adrianc
Member of DD Central
Posts: 9,010
Likes: 4,821
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Post by adrianc on Dec 9, 2021 11:16:56 GMT
Kindle is a closed garden That's why I said "books". Remember books?
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michaelc
Member of DD Central
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Post by michaelc on Dec 10, 2021 13:04:06 GMT
Amazon delivery is hard to beat if you have Prime. They are also forcing competitors to offer faster delivery and generally up their game.
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Bagman
Member of DD Central
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Post by Bagman on Dec 10, 2021 13:55:14 GMT
Kindle is a closed garden
An open source e-book manager for most devices, with this you can load any of the 1000s of free e-books available online onto your Kindle..
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