shimself
Member of DD Central
Posts: 2,560
Likes: 1,169
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Post by shimself on Feb 9, 2015 17:19:46 GMT
1 Landbay works back to front, first you create a loan offer and then it tells you how to send some money. And it's really quick and simple to create the loan offer As I wasn't expecting this, and as of course I didn't look properly at the neat little animated getting started thingy, I was all over the site looking for and not finding how to deposit funds.So what I am suggesting is that you put the sort code and reference and so on on the My Funds page, just to placate old fashioned types who want to deposit the money first and then lend it out. 2 My user reference. I don't think much of this, I think could guess other peoples' quite easily. 3 See image. Like I said I created a loan offer, (20fixed 100tracker) then I sent the money in. The screen isn't telling me this. Is it me?
4 The payment instruction didn't include the magic words CLIENT ACCOUNT, which was upsetting
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Post by Landbay on Feb 9, 2015 19:50:22 GMT
Shimself
Thanks a lot for the feedback. We will take it all onboard! re the flow - we have always felt that in terms of how most transactions online that "the checkout" and transferring funds is the natural last thing to do - most normal things are select your goods & then pay. That is the reasoning. However always appreciate feedback and we will look at points 2 & 3 in detail
Re point 4 - I can assure you it is a client account. Thank you for pointing out we will get that changed.
Thanks for opening an account and please do feel free to continue to give us feedback - positive or negative. It is all helpful.
Best regards
John Goodall (Landbay co-founder)
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shimself
Member of DD Central
Posts: 2,560
Likes: 1,169
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Post by shimself on Feb 9, 2015 21:15:47 GMT
re point 1, if you've got some people who've registered but not got started I suggest that this might be a reason. I'm not questioning the logic of the dealflow, but when it's not like other people do just make it really really o b v i o u s.
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Post by Landbay on Feb 9, 2015 21:25:23 GMT
Shimself
Thanks a lot - we are constantly trying to improve the User experience and we will try and make the workings of the site clearer. Since we have switched to a "choose product then pay" system we have had a much higher percentage of accounts opened actually fund (roughly double). We know that we have a lot of work to do and want to make lending on Landbay as simple as possible and so we do our best to make it clearer.
Best Regards
John
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justsaying
Member of DD Central
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Post by justsaying on Feb 10, 2015 12:20:23 GMT
I can't see anywhere on the LB site to print a statement on any other easily printable/downloadable document to use when completing tax returns etc. Am I missing something?
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Post by Landbay on Feb 10, 2015 14:40:41 GMT
justsaying
Downloadable Interest statements will be ready at the end of the tax year.
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