Investor
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Post by Investor on Feb 13, 2015 21:09:08 GMT
Sure I have seen a response to this elsewhere but unable to find the relevant thread. Today I received an RS email entitled LenderContractExtraPaymentAdded (they don't like spaces at RS)
Email reads
Dear xxxx This is to inform you that your 5 year income contract C2xxxxxxxxxx for £xxxxx has been paid back early. The outstanding balance of £xxxxx plus any interest due has been handled according to your investment plan.
When I check, there is no money in holding, none assigned on market and the contract this loan refers to is still listed as active in my 'money on loan' section. in fact all looks as it should as if this email is 'rogue'
my first ever one of these, any thoughts?
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Post by westonkevRS on Feb 13, 2015 21:31:54 GMT
DM me your log in email and this contract ID, and I'll find out for you....
..... Or at least I'll make sure Customer Services gets in touch.
Kevin.
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oldgrumpy
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Post by oldgrumpy on Feb 14, 2015 9:33:51 GMT
I also have it. I emailed RS at 12:02 yesterday for an explanation and have only had automated acknowledgement so far.
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Post by p2plender on Feb 14, 2015 12:05:44 GMT
I got one of these unless it was lent out immediately.
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oldgrumpy
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Post by oldgrumpy on Feb 14, 2015 12:31:17 GMT
Can't be. It doesn't appear in my February list of loans repaid. Nothing does for Thursday or Friday.
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Post by p2plender on Feb 14, 2015 16:51:05 GMT
yes sorry it is there. Must have been lent back out before I noticed it in my R/S acc. Thanks.
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oldgrumpy
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Post by oldgrumpy on Feb 15, 2015 11:00:17 GMT
The explanation from RS:
"This week we began informing lenders when a borrower has made an additional repayment to their loan. Unfortunately we discovered the email was picking up the current balance on the loan and not he actual amount of the repayment.
The actual payment amount is what can be seen in your account history. We are sorry for any confusion that this may have caused; if there is anything else I can assist with, please let me know."
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oldgrumpy
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Post by oldgrumpy on Feb 15, 2015 12:41:34 GMT
They should have done really. Mine was the result of a specific question to them. The correction should have been sent to every person who had been sent the incorrect version in the first place.
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warn
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Post by warn on Feb 15, 2015 23:55:51 GMT
The explanation from RS: "...Unfortunately we discovered the email was picking up the current balance on the loan and not the actual amount of the repayment... You would think they would send out an email to all lenders informing them about this. You would think that perfunctory first-line testing would have picked this up, let alone a code review. Or is that too old hat these days?
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Investor
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Post by Investor on Feb 16, 2015 10:11:14 GMT
The explanation from RS: "...Unfortunately we discovered the email was picking up the current balance on the loan and not the actual amount of the repayment... You would think they would send out an email to all lenders informing them about this. You would think that perfunctory first-line testing would have picked this up, let alone a code review. Or is that too old hat these days? I think you may find RS take offence to that as they have a large team of first line testing staff. I believe they call them the 'p2pindependentforum' team and have them all working on zero-hour contracts.
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c88dnf
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Post by c88dnf on Feb 16, 2015 10:15:13 GMT
You would think that perfunctory first-line testing would have picked this up, let alone a code review. Or is that too old hat these days? I think you may find RS take offence to that as they have a large team of first line testing staff. I believe they call them the 'p2pindependentforum' team and have them all working on zero-hour contracts. You mean you haven't managed to get that RS coffee mug out of westonkevRS yet, Investor?
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Investor
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Post by Investor on Feb 16, 2015 10:20:31 GMT
It's coming, we could not get our diaries synced on Friday and are both unavailable this week. Watch this space as next week, assuming it does not breach any forum rules, you will be seeing a charity auction on this site for one second hand RS mug.
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adrianc
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Post by adrianc on Feb 16, 2015 13:19:50 GMT
I think you may find RS take offence to that as they have a large team of first line testing staff. I believe they call them the 'p2pindependentforum' team and have them all working on zero-hour contracts. A model pioneered by their Friendly Competition, I think.
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Post by westonkevRS on Feb 17, 2015 6:27:35 GMT
Maybe I'll dig out an old "limited edition" £20m celebratory mug!
Kevin.
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Investboy
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Trying to recover from P2P revolution
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Post by Investboy on Nov 10, 2015 10:30:43 GMT
Refreshing this old thread a bit ...
Got an email today saying my Monthly contract has been repaid. It gives me id but its of no use.
I want to know the interest rate this loan was but I can't. There is no info on transaction history nor in the email.
How can I learn what the % was?
Also why would someone paid early the Monthly loan? Someone found better deal (maybe 0.2-0.3pp better the current price) or defaulted after 2 weeks?
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