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Post by MoneyThing on Jun 29, 2015 8:13:28 GMT
Morning,
We have received a few deposits over the weekend that we are unable to identify since they do not have a reference, have been paid in branch by cash and therefore do not have details of bank account where they were deposited from & they have not instigated the deposit from their MT account.
Please could you let us know if you have believe you have transferred money to us in this way.
Kind regards,
Ed
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Post by yorkshireman on Jun 29, 2015 8:52:34 GMT
Morning, We have received a few deposits over the weekend that we are unable to identify since they do not have a reference, have been paid in branch by cash and therefore do not have details of bank account where they were deposited from & they have not instigated the deposit from their MT account. Please could you let us know if you have believe you have transferred money to us in this way. Kind regards, Ed Could it be connected with the following? “RESTRICTED ACCESS Your account has been restricted and we can no longer accept deposits as insufficient information has been provided with regard to identification purposes. Please contact support@moneything.com to lift this restriction.” My wife sent a deposit over the weekend but the account now shows the above message regardless of the fact that MT accepted a deposit and investment in May  so are there other accounts in a similar situation causing the problem?
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Post by MoneyThing on Jun 29, 2015 8:55:04 GMT
Morning, We have received a few deposits over the weekend that we are unable to identify since they do not have a reference, have been paid in branch by cash and therefore do not have details of bank account where they were deposited from & they have not instigated the deposit from their MT account. Please could you let us know if you have believe you have transferred money to us in this way. Kind regards, Ed Could it be connected with the following? “RESTRICTED ACCESS Your account has been restricted and we can no longer accept deposits as insufficient information has been provided with regard to identification purposes. Please contact support@moneything.com to lift this restriction.” My wife sent a deposit over the weekend but the account now shows the above message regardless of the fact that MT accepted a deposit in May , so are there other accounts in a similar situation causing the problem? Morning yorkshireman, The thread is unrelated to any restrictions on investor's accounts. Kind regards, Ed
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Post by yorkshireman on Jun 29, 2015 8:56:38 GMT
If that's the case, why is the account frozen when MT accepted a deposit and investment in May?
Or put another way, MT are not following the rules they claim to follow.
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webwiz
Posts: 1,133
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Post by webwiz on Jun 29, 2015 9:32:46 GMT
Morning, We have received a few deposits over the weekend that we are unable to identify since they do not have a reference, have been paid in branch by cash and therefore do not have details of bank account where they were deposited from & they have not instigated the deposit from their MT account. Please could you let us know if you have believe you have transferred money to us in this way. Kind regards, Ed Oh dear! Do I hear a laundry machine in the background?
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Post by trentenders on Sept 23, 2015 18:26:32 GMT
MT will be a lot better when deposits are automated. It's so frustrating to watch the loans disappear whist waiting for deposits to be matched up.
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SteveT
Member of DD Central
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Post by SteveT on Sept 23, 2015 18:32:07 GMT
MT will be a lot better when deposits are automated. It's so frustrating to watch the loans disappear whist waiting for deposits to be matched up. I hardly think that's one of MT's most pressing issues. They're as good as any platform (and a lot better than most) at matching deposits quickly, provided you follow the process
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 10,840
Likes: 11,068
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Post by ilmoro on Sept 23, 2015 18:40:50 GMT
MT will be a lot better when deposits are automated. It's so frustrating to watch the loans disappear whist waiting for deposits to be matched up. Really! Something must have changed as mine usually take 15min max
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Post by trentenders on Sept 23, 2015 18:46:34 GMT
It's not so good for me, depositing outside of business hours. 2 hours so far. Meh.
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Post by duncandive on Sept 23, 2015 18:49:25 GMT
Give Ed a chance... He has to put the Chickens to bed after all...
Edit; plus I'm sure that he probably has a life outside work as well. Or at least I sure Hope he does, provided 'We all' give him a chance :-)
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rogerbu
Member of DD Central
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Post by rogerbu on Sept 23, 2015 18:50:11 GMT
I agree. MT seems to have one of the best deposit matching processes. I was on a bus this morning with a very poor signal. Managed to fasterpay money to MT, but before I could get to the MT deposit site to update the deposit tracking. In comes a call from Sianthing smacking my wrist  for not putting in the deposit tracker early enough. So far, I have not missed a loan as a result of MT not matching deposits early enough. Well done MoneyThing |
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paulgul
Member of DD Central
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Post by paulgul on Sept 23, 2015 20:13:08 GMT
I made a deposit just before this afternoons loans went live and it took less that 5 minutes to be confirmed. Of course after normal office hours it may take longer
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11025
Member of DD Central
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Post by 11025 on Sept 23, 2015 21:51:59 GMT
I have been in since the very early days and have never had any issues with deposits or withdrawals , I have never seen the need to deposit money out of hours as there is never normally anything happening then.
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on Dec 4, 2015 12:53:01 GMT
Re MT's post about online banking - I am finding Lloyds online is operating very slowly this morning - perhaps there is a widespread problem due to a single glitch somewhere.
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so are there other accounts in a similar situation causing the problem?
for not putting in the deposit tracker early enough.
