locutus
Member of DD Central
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Post by locutus on Mar 10, 2016 9:52:49 GMT
Some feedback for SS as to the extent of the duplicate deposit email problem. I have reported already but wondered if anyone else was affected.
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cooling_dude
Bye Bye's for the PPI
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Post by cooling_dude on Mar 10, 2016 9:55:59 GMT
Some feedback for SS as to the extent of the duplicate deposit email problem. I have reported already but wondered if anyone else was affected. ..... polling is my job  Coincidentally, just before you published your poll, I checked my e-mail to see two lots of deposit e-mails. I quickly logged into my SS account in the hope that SS had doubled my deposit.... unfortunately not  Not a big issue, IMHO.....
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Post by GSV3MIaC on Mar 10, 2016 10:51:04 GMT
Sometimes I get just one, usually I get two, on one occasion I actually got three!
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Post by chrisuk on Mar 10, 2016 10:59:12 GMT
I got two. Happens a lot.
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oldgrumpy
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Post by oldgrumpy on Mar 10, 2016 11:00:09 GMT
I got two  I got two |
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Post by ladywhitenap on Mar 10, 2016 12:56:56 GMT
SS are aware.
"Hi J****e
Thanks for letting us know. Will feed that back to the tech guys.
Kind regards,
Customer Services Team
Saving Stream"
LW
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locutus
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Post by locutus on Mar 10, 2016 13:48:34 GMT
I reported last month and got the same response. This seems like an easy fix so not sure what issues their tech guys are having sorting it.
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locutus
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Post by locutus on Mar 23, 2016 10:24:48 GMT
savingstream this is still happening. Any idea when a fix is due?
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Post by GSV3MIaC on Mar 23, 2016 11:41:39 GMT
I guess we could just stop sending money, that would solve the problem. 8>.
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dp
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Post by dp on Mar 23, 2016 12:08:13 GMT
Why does it bother people if you get 2 identical emails? Just delete one of them. Hardly a massive IT issue. You account balance is correct so nothing to worry about.
Leave savingstream to bring in good quality loans and IT to focus on other pressing matters. They are a small team.
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Liz
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Post by Liz on Mar 23, 2016 12:14:55 GMT
Why does it bother people if you get 2 identical emails? Just delete one of them. Hardly a massive IT issue. You account balance is correct so nothing to worry about.
Leave savingstream to bring in good quality loans and IT to focus on other pressing matters. They are a small team. No it's not a massive IT issue, but it does looks unprofessional; and if you get 2 emails saying you deposited X, you may think you have had your deposit credited twice.
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Post by dodgeydave on Mar 23, 2016 12:35:37 GMT
Why does it bother people if you get 2 identical emails? Just delete one of them. Hardly a massive IT issue. You account balance is correct so nothing to worry about.
Leave savingstream to bring in good quality loans and IT to focus on other pressing matters. They are a small team. No it's not a massive IT issue, but it does looks unprofessional; and if you get 2 emails saying you deposited X, you may think you have had your deposit credited twice. The amount in your account would be the same. Regardless of how many emails you receive . Surely common sense would prevail .
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locutus
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Post by locutus on Mar 23, 2016 13:01:11 GMT
Why does it bother people if you get 2 identical emails? Just delete one of them. Hardly a massive IT issue. You account balance is correct so nothing to worry about.
Leave savingstream to bring in good quality loans and IT to focus on other pressing matters. They are a small team. It's sloppy, looks unprofessional, would take 5 minutes to fix and has been known about for months. It doesn't bother me but I want to provide constructive feedback to SS in order to strengthen the platform, attract more users and make my investments safer through scale.
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Liz
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Post by Liz on Mar 23, 2016 16:06:55 GMT
No it's not a massive IT issue, but it does looks unprofessional; and if you get 2 emails saying you deposited X, you may think you have had your deposit credited twice. The amount in your account would be the same. Regardless of how many emails you receive . Surely common sense would prevail . Obviously the amount in your account would be the same, but it may cause confusion, as you might think that they have credited you twice. I'm now wondering what other IT bugs are out there too 
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littleoldlady
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Running down all platforms due to age
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Post by littleoldlady on Mar 23, 2016 19:27:40 GMT
It seems very odd that a tiny minority of under 5% say they don't get duplicates. If this is correct it may be an abstruse bug and not so easy to fix.
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