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Post by elephantrosie on May 30, 2017 20:34:57 GMT
i hope your 46p arrives soon....
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rxdav
Member of DD Central
Posts: 354
Likes: 349
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Post by rxdav on May 30, 2017 20:50:46 GMT
Just put my first (ever) loans up for sale on this platform - and a whole lot more to follow if ABL continue to ignore legitimate requests for information.
This will be the fourth P2P platform I have exited due to my dissatisfaction with customer service (or a lack of it to be more precise).
It's pathetic really - the Senior Management spend a fortune getting the platform off the ground and attracting lenders (and borrowers) - only to have Operational Staff destroy the (expensive) embryonic good will created by p**s poor performance at desk level. Quite sad really as I did genuinely like ABL.
Fortunately, this is now a serious buyers market - and the weak and/or unloved will not survive long.
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ozboy
Member of DD Central
Mine's a Large One! (Snigger, snigger .......)
Posts: 3,161
Likes: 4,844
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Post by ozboy on May 30, 2017 21:14:18 GMT
Just put my first (ever) £2K up for sale on this platform - and a whole lot more to follow if ABL continue to ignore legitimate requests for information.
This will be the fourth P2P platform I have exited due to my dissatisfaction with customer service (or a lack of it to be more precise).
It's pathetic really - the Senior Management spend a fortune getting the platform off the ground and attracting lenders (and borrowers) - only to have Operational Staff destroy the (expensive) embryonic good will created by p**s poor performance at desk level. Quite sad really as I did genuinely like ABL.
Fortunately, this is now a serious buyers market - and the weak and/or unloved will not survive long. I haven't had reason to contact ABL recently but in the past I have always found their replies to be both timely & informative. I do hope they haven't changed, there's enough Platforms going through an, errr, "transition" as it is.
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blender
Member of DD Central
Posts: 5,719
Likes: 4,272
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Post by blender on May 30, 2017 23:22:08 GMT
Just put my first (ever) loans up for sale on this platform - and a whole lot more to follow if ABL continue to ignore legitimate requests for information.
This will be the fourth P2P platform I have exited due to my dissatisfaction with customer service (or a lack of it to be more precise).
It's pathetic really - the Senior Management spend a fortune getting the platform off the ground and attracting lenders (and borrowers) - only to have Operational Staff destroy the (expensive) embryonic good will created by p**s poor performance at desk level. Quite sad really as I did genuinely like ABL.
Fortunately, this is now a serious buyers market - and the weak and/or unloved will not survive long. If we left every platform that had 'imperfections' then we would soon have all our cash under the mattress. In this case it is the senior staff who press the button, and if they had operational minions to do it, then it would probably be done better. This particular delay is now very unusual, because button pressing has been pretty good recently. Perhaps in the morning we should report Ablrate as missing.
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elliotn
Member of DD Central
Posts: 3,063
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Post by elliotn on May 31, 2017 3:36:04 GMT
A little disappointed the ferocity was not matched by the current discount (99% about typical for this 10%er)
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nw99
Posts: 340
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Post by nw99 on May 31, 2017 5:54:09 GMT
Using these discounts to add significantly to my holdings .
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rxdav
Member of DD Central
Posts: 354
Likes: 349
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Post by rxdav on May 31, 2017 7:12:26 GMT
A little disappointed the ferocity was not matched by the current discount (99% about typical for this 10%er) I'm not giving it away elliottm - I'll see first if it sells at a small discount first. Trouble is I think a number of novice lenders are a little wary of ABL's secondary market as it is somewhat more complex than most others.
Currently 0810 hours, loan now four days late and still zero heard from ABL. I could well be proved wrong (hope so - there's no firm evidence either way at the moment), but past experience suggests this loan has the developing smell of some form of problem about it.
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rxdav
Member of DD Central
Posts: 354
Likes: 349
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Post by rxdav on May 31, 2017 7:15:41 GMT
Using these discounts to add significantly to my holdings . Take mine - Please!!!!
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Post by dan1 on May 31, 2017 9:12:06 GMT
Those of little faith! Payment received
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Post by supernumerary on May 31, 2017 9:21:24 GMT
Those of little faith! Payment received Payment made at 10:11am, ONLY four days late this time... Hmmm... I did consider cashing in at 97% or thereabouts so I can't be that relaxed about it! Are you still relaxed about it enough, to continue to hold?
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Post by dan1 on May 31, 2017 9:23:20 GMT
Those of little faith! Payment received Payment made at 10:11am, ONLY four days late this time... Hmmm... I did consider cashing in at 97% or thereabouts so I can't be that relaxed about it! Are you still relaxed about it enough, to continue to hold? Yes. Unfortunately, the fear of loss is greater than the desire for gain. I just have to keep that inner primate at bay!
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rxdav
Member of DD Central
Posts: 354
Likes: 349
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Post by rxdav on May 31, 2017 9:55:57 GMT
Payment indeed received. However, this does not excuse the total absence of any explanation as to why it was late. Quality customer service involves proactive engagement and interaction with clients. Exactly how long would it have taken for ABL to tap out a line or two of explanation when this loan payment fell due four days ago?
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blender
Member of DD Central
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Post by blender on May 31, 2017 10:15:49 GMT
Payment indeed received. However, this does not excuse the total absence of any explanation as to why it was late. Quality customer service involves proactive engagement and interaction with clients. Exactly how long would it have taken for ABL to tap out a line or two of explanation when this loan payment fell due four days ago? There is an admin note about it. I don't intend to comment on it.
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registerme
Member of DD Central
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Post by registerme on May 31, 2017 10:58:37 GMT
And an email just arrived about it. These things irritate me, but fair play to ablrate for explaining it, taking responsibility for it, and ensuring (we hope) that it doesn't happen again.
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rxdav
Member of DD Central
Posts: 354
Likes: 349
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Post by rxdav on May 31, 2017 13:19:48 GMT
Email from ABL arrived on my phone at 1155 hours this morning - very shortly after my last post asking 'how long would it take to tap out an explanation' - coincidence?
However, I too will give ABL the benefit of the doubt this time - but if I have to start chasing information / explanations again which should have been proactively forthcoming then it will be the last time.
ABL - you have a good platform here - please don't bu**er up a good thing by getting slack - that's happened to too many already.
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