SteveT
Member of DD Central
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Post by SteveT on Mar 21, 2016 9:09:47 GMT
So, here's my situation. Because of the technical issue aforementioned I tried to buy PBL 88 but was unable to. In fact I tried several times but to no avail. This morning I am informed that I have successfully bought all three parts. Only one of which I wanted and only one of which I have funds for. So guys, what should I do? I can't imagine I'm the only one who has experienced this issue. Email SS customer service and let them know the part numbers that you'd like them to cancel (bought in error due to their IT hang-up). I'm confident they'll be happy to help.
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mickj
Member of DD Central
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Post by mickj on Mar 21, 2016 9:13:37 GMT
Well I hope SS had a nice weekend, busy today I expect and no Cooling Dude to poke them.
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Post by Deleted on Mar 21, 2016 9:17:04 GMT
So, here's my situation. Because of the technical issue aforementioned I tried to buy PBL 88 but was unable to. In fact I tried several times but to no avail. This morning I am informed that I have successfully bought all three parts. Only one of which I wanted and only one of which I have funds for. So guys, what should I do? I can't imagine I'm the only one who has experienced this issue. Option 1 : Contact your local loan shark ASAP.  Option 2 : Place the parts in this loan or other loans that you wish to sell back on the market. 
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Post by supernumerary on Mar 21, 2016 9:24:04 GMT
So, here's my situation. Because of the technical issue aforementioned I tried to buy PBL 88 but was unable to. In fact I tried several times but to no avail. This morning I am informed that I have successfully bought all three parts. Only one of which I wanted and only one of which I have funds for. So guys, what should I do? I can't imagine I'm the only one who has experienced this issue. Gaspilot et al. That may explain the figures that I have just posted on another thread. See below. Look at the enormous sales for PBL088, compared to PBL087 in the last 24 hours… As of 9:10 am approx. Sunday, 20th March 2016; 6,879 Saving Stream investors on the website. PBL087 - Unit 3, Wolsey Business Park, Watford, Herts £501,163 remaining INVESTORS SO FAR 1137 PBL088 - Unit 4, Wolsey Business Park, Watford, Herts £555,261 remaining INVESTORS SO FAR 1074 As of 9:10 am approx. Monday, 21st March 2016; 6,891 Saving Stream investors on the website. PBL087 - Unit 3, Wolsey Business Park, Watford, Herts £689,392 remaining INVESTORS SO FAR 1141 PBL088 - Unit 4, Wolsey Business Park, Watford, Herts £381,067 remaining INVESTORS SO FAR 1121
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nick
Member of DD Central
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Post by nick on Mar 21, 2016 9:48:24 GMT
Oops - I've just been credited with all my failed attempts to purchase over the PBL88 weekend. Unfortunately I how have 10 times as much as I wanted...........
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adrianc
Member of DD Central
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Post by adrianc on Mar 21, 2016 9:51:44 GMT
Oops - I've just been credited with all my failed attempts to purchase over the PBL88 weekend. Unfortunately I how have 10 times as much as I wanted........... I presume we've all got the email...? No mention of 27.
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oldgrumpy
Member of DD Central
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Post by oldgrumpy on Mar 21, 2016 9:52:37 GMT
email them and tell them to cancel all the unwanted purchases made because of their IT cockup.
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sl75
Posts: 2,092
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Post by sl75 on Mar 21, 2016 10:08:12 GMT
email them and tell them to cancel all the unwanted purchases made because of their IT cockup. Alternatively, sell something else to resolve the negative balance before SS resolve it for you, and SS might let you keep the extra interest!
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Post by duncandive on Mar 21, 2016 10:38:31 GMT
I just received an email from David at Saving Stream which took all of 5 minutes to arrive in response to my request for help in this matter.
5 minutes, is Pretty Dam Fast in my book... Great Customer Service Again Saving Stream :-)
David (Saving Stream)
Mar 21, 10:08
Hi Duncan
Do not worry we are well aware of the problems and apologises for any inconvenience caused. If you would like a certain amount only let us know and we can cancel the rest for you. If you are happy to leave it a day or two while it sells on the secondary market then that will sort itself out that way too.
Kind regards,
Customer Services Team
Saving Stream
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Post by gaspilot on Mar 21, 2016 12:26:40 GMT
I just received an email from David at Saving Stream which took all of 5 minutes to arrive in response to my request for help in this matter. 5 minutes, is Pretty Dam Fast in my book... Great Customer Service Again Saving Stream :-) David (Saving Stream) Mar 21, 10:08 Hi Duncan Do not worry we are well aware of the problems and apologises for any inconvenience caused. If you would like a certain amount only let us know and we can cancel the rest for you. If you are happy to leave it a day or two while it sells on the secondary market then that will sort itself out that way too. Kind regards, Customer Services Team Saving Stream I have emailed them asking to remove the two extra amounts. Good to see I'm not alone.
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Post by dodgeydave on Mar 21, 2016 13:10:26 GMT
Credit to SS.
Just had an email from Tim.
He has sorted my problem out
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sl75
Posts: 2,092
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Post by sl75 on Mar 21, 2016 13:15:15 GMT
Full marks to savingstream being willing to credit back the duplicated deductions to loan part buyers, but I'm wondering what will happen with parts bought as secondary market funds - ie. funds that were placed back on the market by individuals, rather than underwritten funds, as in PBL027. In order to recredit the funds of the multi-purchases, are those sellers to have their credits withdrawn again? I'd expect it to be exactly the same as in cases where a buyer failed to pay for a purchase within 48 hours - the loan part would be cancelled and the amount become available again (in effect SS themselves own that part of the loan until it sells). For the period until the loan is next fully subscribed, the total "available" of that loan would be more than the total of the "selling" loan parts of that loan.
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alanp
Member of DD Central
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Post by alanp on Mar 21, 2016 13:22:19 GMT
Credit to SS. Just had an email from Tim. He has sorted my problem out Me too. Great service yet again. Every organisation has process / IT hiccups and the like, it is how they are dealt with in terms of customer service that makes all the difference.
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Post by jackpease on Mar 21, 2016 13:38:04 GMT
Praise? That won't last long before the mood is shattered....
Jack P
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Post by gaspilot on Mar 21, 2016 14:00:29 GMT
Mine sorted out promptly too! Thanks SS
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