Seeking recommendations for a change of ISA managers

That is reassuring, in my transfer process out of Selftrade, they now consider "communication" to be writing to the internal email address held within the account, so basically a dead letter box drop.  This morning the move hit a snag and AJ Bell wrote to my email account (both companies have this address but only one has the brains to use it) asking for a decision, Selftrade wrote to the dead letter box drop..... 

Good news the problem has been overcome and for once Selftrade used a survey to find out how I was feeling about their service....