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Post by retired2005 on Apr 26, 2016 11:29:43 GMT
I am currently 'travelling' and in France but was 'home' in the UK over the weekend from Friday to Monday.
Also as I posted last week I'm not getiing the go live emails.
Combination of travelling home and back and not getting the emails, I missed the fact that 2 loans went live on 21st - however I have prefunding in place so would have expected to get something and I WAS receiving emails from SS to ask me to resolve negative balances etc. ..... but no emails on these new loans
I could understand it if I got an allocation which SS subsequently sold because I missed it and didn't fund .... but it would seem I got nothing....
Any ideas??
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locutus
Member of DD Central
Posts: 1,059 
Likes: 1,622
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Post by locutus on Apr 26, 2016 11:45:22 GMT
If you prefunded, you should have got something. I would email SS to ask them to look into it for you. I also have a suspicion that the prefund amounts shown on screen don't always reflect what is in the database. If you're having issues, I would set everything to zero, save and then set your prefund amounts to your desired levels again. Could be a small IT hiccup.
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ben
Posts: 2,020
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Post by ben on Apr 26, 2016 11:52:12 GMT
I guess they sold it but if you look in your account history the activity should be shown there
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Post by retired2005 on Apr 26, 2016 12:24:44 GMT
No ...Nothing in the account history
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Post by ladywhitenap on Apr 26, 2016 12:40:16 GMT
I'm currently getting (not getting?) a mail problem with all transaction related emails not being received. They are looking into it for me but might this be happening to you as well?
If you think it might be the case then a short support request should get them looking at it. I find Tim very helpful on the support desk.
LW
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Post by retired2005 on Apr 26, 2016 15:01:16 GMT
OK ....the main problem here is that I cant read ! I mis-read a post on here and thought another loan had gone live since the last ones I prefunded !!
****
However I DO still have a problem that I'm not receiving go live emails and that added to the confusion.....
Hopefully today's loan (if it happens) will be OK ...
Thanks to everyone whose time I wasted!!
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Post by portlandbill on Apr 27, 2016 11:20:48 GMT
did you get your email today?
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Post by retired2005 on Apr 28, 2016 7:52:53 GMT
nope.....
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ben
Posts: 2,020
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Post by ben on Apr 28, 2016 8:17:06 GMT
did you check in your junk folder?
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Post by retired2005 on Apr 28, 2016 8:21:56 GMT
as I have said MANY times before ....yes .....but thanks for the reply
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cooling_dude
Bye Bye's for the PPI
Posts: 2,853
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Post by cooling_dude on Apr 28, 2016 8:29:23 GMT
as I have said MANY times before ....yes .....but thanks for the reply Have you received any e-mails from SS since signing up? I.e. did you receive an e-mail when you signed up?
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adrianc
Member of DD Central
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Post by adrianc on Apr 28, 2016 9:03:38 GMT
as I have said MANY times before ....yes .....but thanks for the reply Who's your mail with?
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Post by retired2005 on Apr 29, 2016 7:32:44 GMT
yes - i receive all the emails concerning loan parts - just not the go-live emails ....and I'm with Gmail which is supposed to be one of the ones with fewer problems.
Almost as though there are two databases/distribution lists and I'm not on one of them.....??
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Greenwood2
Member of DD Central
Posts: 4,251
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Post by Greenwood2 on Apr 29, 2016 7:40:57 GMT
There is an 'Email Preferences' section in 'My Account', but these should all be set on by default. I don't know if any of these settings would cause your problem, it doesn't really look like they would.
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Post by retired2005 on Apr 29, 2016 7:45:36 GMT
yep.....checked them.....
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