starfished
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Post by starfished on Sept 17, 2016 0:02:21 GMT
Is anyone else having trouble logging in? I have asked for a password reset a number of times now, the reset email comes through to me. I set the password, which the site accepts. However when I go to log in it still says invalid log in details.
I have emailed a few times but no response so far (need to remember to try and call during business hours).
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adrianc
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Post by adrianc on Sept 17, 2016 7:45:11 GMT
Not just me, then. I've given up trying.
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shimself
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Post by shimself on Sept 17, 2016 13:16:43 GMT
The site has changed.
When you first go to the site then just above where you type in your login email address there is a link Already Registered? and you have to do that.
You have to choose a password again (but can use the same one as before, it doesn't mind - I suspect they have moved to a new isp and for good and sensible security reasons they were unable to copy the old passwords over) Then there's half a dozen yadda FCA bollocks data collection pages and then at last you are in.
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adrianc
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Post by adrianc on Sept 18, 2016 8:06:37 GMT
The site has changed. When you first go to the site then just above where you type in your login email address there is a link Already Registered? and you have to do that. You have to choose a password again (but can use the same one as before, it doesn't mind - I suspect they have moved to a new isp and for good and sensible security reasons they were unable to copy the old passwords over) Then there's half a dozen yadda FCA bollocks data collection pages and then at last you are in. And that's what isn't working for me.
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shimself
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Post by shimself on Sept 18, 2016 9:22:02 GMT
Just to be absolutely clear see image below (It's the phrase password reset which is making me wonder) If no good I got replies late at night from (Mrs Fraser) aka clarissa@ Attachments:
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adrianc
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Post by adrianc on Sept 18, 2016 15:12:57 GMT
Just to be absolutely clear see image below (It's the phrase password reset which is making me wonder) If no good I got replies late at night from (Mrs Fraser) aka clarissa@ That worked, and I'm now in.
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starfished
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Post by starfished on Sept 19, 2016 13:27:21 GMT
Emailing clarissa didn't work for me but the phone call has. Now in...
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