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Post by steelspanner on Jul 4, 2017 8:16:38 GMT
Agreed, I lost the chance of a few loans. Got to the processing stage then nothing.
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oldtimer
Member of DD Central
Posts: 211
Likes: 156
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Post by oldtimer on Jul 4, 2017 8:18:17 GMT
Dire website performance this morning during the renewals. This really needs to be sorted, it has been ongoing for far too long.
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sg
Posts: 68
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Post by sg on Jul 4, 2017 8:24:30 GMT
This has been raised by me and many others for over a year now and still seems to be happening. The thing is, it's an easy fix IF and only IF you have a scalable system on the server side. It is obvious from the performance today and previously that this is required and I would urge Collateral to invest in a decent scalable server system before it all collapses in a heap.
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dermot
Member of DD Central
Posts: 862
Likes: 517
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Post by dermot on Jul 4, 2017 8:26:07 GMT
20 minutes past go live time and still says processing ....
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slush
Member of DD Central
Here to learn. Please be gentle.
Posts: 79
Likes: 38
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Post by slush on Jul 4, 2017 8:26:24 GMT
A terrible experience today. Transactions that were stuck processing. Please stick some more coal in the server.
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Post by Collateral Rep on Jul 4, 2017 8:29:07 GMT
Morning,
Apologies for this, I've been on with the developers and they're going to look into the renewals process again.
Many thanks,
Gordon
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hantsowl
Member of DD Central
Posts: 672
Likes: 546
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Post by hantsowl on Jul 4, 2017 8:32:19 GMT
Totally agree with these comments. This is the worst it has been for a while. Every loan I try to buy will eventually get to the commit stage and then will hang in "processing" once committed. This is clearly NOT simply waiting in a queue since after a few mins I logged in on my iPad and eventually managed to buy the GAL. The "processing" windows are still hanging on my pc so they is clearly some kind of timeout connecting to the server which leaves these windows hanging indefinitely rather than disconnecting. This is a problem which keeps occurring with these renewals and really should be given a high priority by Collateral. At least I managed some of the GAL eventually, so my early morning alarm call was not a total waste. Back to bed now for the rest of my kip.
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ganymede
Member of DD Central
Posts: 299
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Post by ganymede on Jul 4, 2017 8:32:36 GMT
I managed to get two renewal loans, but it took over 10mins to get a confirmation response. One attempt I never got the confirmation pop-up, and had to retry. Started with a log on just before 9:00, gone 9:20 when finished, having purchased three loan parts.
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snowmobile
Member of DD Central
Posts: 230
Likes: 448
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Post by snowmobile on Jul 4, 2017 8:43:52 GMT
Totally agree with these comments. This is the worst it has been for a while. Every loan I try to buy will eventually get to the commit stage and then will hang in "processing" once committed. This is clearly NOT simply waiting in a queue since after a few mins I logged in on my iPad and eventually managed to buy the GAL. The "processing" windows are still hanging on my pc so they is clearly some kind of timeout connecting to the server which leaves these windows hanging indefinitely rather than disconnecting. This is a problem which keeps occurring with these renewals and really should be given a high priority by Collateral. At least I managed some of the GAL eventually, so my early morning alarm call was not a total waste. Back to bed now for the rest of my kip. I agree. I have two tabs still open and "processing" since 9am. I guess they will just stay like that all day unless I close them.
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n
Member of DD Central
Yet another Nick
Posts: 879
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Post by n on Jul 4, 2017 8:47:31 GMT
Once COL can get shot of all the pesky jewellery loans this will no longer be an issue.
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slush
Member of DD Central
Here to learn. Please be gentle.
Posts: 79
Likes: 38
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Post by slush on Jul 4, 2017 8:56:06 GMT
Once COL can get shot of all the pesky jewellery loans this will no longer be an issue. I like the jewellery loans. Indeed I would like more of them. And I cannot be alone, otherwise we would'nd have this issue of so many others sharing the same wish to buy them up.
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littonowl
Member of DD Central
Posts: 398
Likes: 355
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Post by littonowl on Jul 4, 2017 9:16:25 GMT
A sign of the pent up demand for their jewellery loans, even just renewals.
Shame Coll seem to want to go in a different direction nowadays....
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hantsowl
Member of DD Central
Posts: 672
Likes: 546
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Post by hantsowl on Jul 4, 2017 9:41:15 GMT
Maybe when renewing large loans with £20000+ available like the GAL today, pre-funding could be used. If this loan had pre-funding available from yesterday, then it would have almost certainly have filled before 9am and the server load would likely have been much lower with many not bothering to try for the few titbits of the other loans.
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mrflush
Member of DD Central
This is not me
Posts: 98
Likes: 40
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Post by mrflush on Jul 4, 2017 9:53:37 GMT
There shouldn't be a problem tomorrow anyway with an available £50.81 over two loans.
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elsee
Member of DD Central
Retired:D
Posts: 196
Likes: 110
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Post by elsee on Jul 4, 2017 10:13:48 GMT
Strange, I logged in around 9.30, saw the availability, made a deposit (confirmed almost instantly) and then made a purchase without problems. I've never had problems.
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