archie
Posts: 1,838 
Likes: 1,842
|
Post by archie on Dec 16, 2016 12:34:37 GMT
Hi jonno , Yes we're aware of this and the developers are on with it. All capital will be added to your account ASAP. Many thanks, Gordon I've been credited the capital twice. Seems to be the same fault as last time, you get credited for what you originally bought regardless of whether you sold any later.
|
|
amphoria
Member of DD Central
Posts: 156
Likes: 124
|
Post by amphoria on Dec 16, 2016 12:44:54 GMT
I've been credited the capital twice. Seems to be the same fault as last time, you get credited for what you originally bought regardless of whether you sold any later. Except I have not sold any of this loan. However, I did buy it on the SM, so maybe I am being credited with the previous owner's capital, as well as my own.
|
|
|
|
Post by Collateral Rep on Dec 16, 2016 12:57:55 GMT
Hi,
The developers will have it fixed shortly.
Many thanks,
Gordon
|
|
dermot
Member of DD Central
Posts: 862
Likes: 517
|
Post by dermot on Dec 16, 2016 14:16:34 GMT
Hey, collateral , I had notices for renewal for both 57 and 104 this morning. I've seen from the other thread that the 104 notice was an error, but at least I've had sums for both principal and interest added to my account for it. 57 is rather different: it was originally listed as being redeemed not renewed, but I've received a renewal notice this morning and received interest only, no capital. However it is not listed under pipeline or fully funded - only under completed. So, is 57 being renewed or redeemed? If the latter, then capital has also (temporarily, one hopes) gone missing ... |
|
|
|
Post by Collateral Rep on Dec 16, 2016 14:31:06 GMT
Hi dermot, Loan 57 has been redeemed. The system sent out a renewal notice which should have been a redemption notice. The payments should be correct now. Many thanks, Gordon |
|
dermot
Member of DD Central
Posts: 862
Likes: 517
|
Post by dermot on Dec 16, 2016 14:48:04 GMT
collateral - Nope, I've received what looks like the correct amount for #91 just now, but still no capital for my two chunks of #57. While I've been extremely happy with Collateral up to now, I am starting to get concerned with these errors; I don't want to feel the need to double or triple check every transaction. #91 wasn't on your recent list, but I realise, of course, that borrowers can redeem at any time ...
|
|
|
|
Post by shallwe on Dec 16, 2016 14:52:25 GMT
Hi Gordon,
I'm the same for 57, interest but no capital.
You replied to my email at 10:33 this morning fyi saying the developers were looking into it.
|
|
|
|
Post by Collateral Rep on Dec 16, 2016 15:23:01 GMT
Hi,
Can you check now.
Thanks,
Gordon
|
|
|
|
Post by shallwe on Dec 16, 2016 15:30:10 GMT
Hi Gordon,
getting there! If you could match my 'Loans Funded' to the amount in 'My Loans' maybe the balance would be correct and all would be back to normal.
Let me know if you need a pm.
|
|
|
|
Post by Collateral Rep on Dec 16, 2016 15:32:43 GMT
Hi shallwe, If you could email your details to info@collateraluk.com I'll get the developers to check again and see what's happening. Many thanks, Gordon |
|
dermot
Member of DD Central
Posts: 862
Likes: 517
|
Post by dermot on Dec 16, 2016 15:46:18 GMT
Hi, Can you check now. Thanks, Gordon Checked and all my repayments have arrived now. Thanks for the prompt response.
|
|
|
|
Post by shallwe on Dec 16, 2016 16:10:54 GMT
Hi shallwe , If you could email your details to info@collateraluk.com I'll get the developers to check again and see what's happening. Many thanks, Gordon Gordon, All sorted now, thanks for your help.
|
|
tomtom
Member of DD Central
Posts: 262
Likes: 39
|
Post by tomtom on Dec 16, 2016 21:15:38 GMT
Hey, collateral , I had notices for renewal for loan 56
However it is not listed under pipeline or fully funded - only under completed.
So, is 56 being renewed or redeemed? If the latter, then capital has gone missing ...
|
|
n
Member of DD Central
Yet another Nick
Posts: 879
Likes: 461
|
Post by n on Dec 16, 2016 21:41:20 GMT
Hey, collateral , I had notices for renewal for loan 56 However it is not listed under pipeline or fully funded - only under completed. So, is 56 being renewed or redeemed? If the latter, then capital has gone missing ... It was renewed this morning. It now has a new number - 308. If you look in your transactions you should see 56 capital repayed immediately followed by 308 loan part fund. It would be nice if the old loan number was included somewhere in the new loan. 
|
|
tomtom
Member of DD Central
Posts: 262
Likes: 39
|
Post by tomtom on Dec 16, 2016 22:38:30 GMT
Hey, collateral , I had notices for renewal for loan 56 However it is not listed under pipeline or fully funded - only under completed. So, is 56 being renewed or redeemed? If the latter, then capital has gone missing ... It was renewed this morning. It now has a new number - 308. If you look in your transactions you should see 56 capital repayed immediately followed by 308 loan part fund. It would be nice if the old loan number was included somewhere in the new loan. Thanks for your reply, however there is nothing on my transaction page for this loan. And yes it would be very helpfull if the old loan number was cross referenced to new loan number.
|
|
