kevinkelly
Member of DD Central
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Post by kevinkelly on Dec 8, 2016 9:53:58 GMT
From an email today...
I received £4.99, NOT £5.00, so why tell me one figure and pay me another?
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jonno
Member of DD Central
nil satis nisi optimum
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Post by jonno on Dec 8, 2016 12:14:56 GMT
From an email today... I received £4.99, NOT £5.00, so why tell me one figure and pay me another? Whilst I have some sympathy with your case, I would gladly swop a penny for ANY payment from the shambles of my legacy portfolio wasteland 
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Post by rebsrep on Dec 8, 2016 12:41:27 GMT
From an email today... I received £4.99, NOT £5.00, so why tell me one figure and pay me another? Kevin We've checked this exact transaction. You were paid £3.004 capital which rounds to £3.00 and £1.994 Interest which rounds to £1.99. However the database calculation that displays the total in your email, adds the 2 figures in the email pre-rounding so £3.004 + £1.994 = £4.998 which then rounds to display as £5.00. Your transaction history will also display both capital and interest as separate line items i.e, £3.00 and £1.99 so the only place £5 appears is in the advisory email. We will look at changing the wording and/or the display calculations so that the email matches what you've actually been paid in every case. So thank you for bringing this to our attention. Regards rebsrep
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kaya
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Post by kaya on Dec 8, 2016 15:50:49 GMT
Look after the pennies and the pounds will look after themselves. Does this work?
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kevinkelly
Member of DD Central
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Post by kevinkelly on Dec 8, 2016 22:51:25 GMT
We will look at changing the wording and/or the display calculations so that the email matches what you've actually been paid in every case. So thank you for bringing this to our attention. Regards rebsrep You're welcome.
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ablender
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Post by ablender on Dec 9, 2016 14:28:02 GMT
Look after the pennies and the pounds will look after themselves. Does this work? It depends in which direction the pounds will look after themselves.
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kevinkelly
Member of DD Central
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Post by kevinkelly on Dec 11, 2016 10:41:54 GMT
So thank you for bringing this to our attention. While I have your attention... Some while ago I pointed out that The Interest Earnings (IE) figure displayed on Dashboard was somewhat different to the figure shown on the Your Available Balance (YAB) dropdown. It's also different on the See Break Down (SBD) popup. A little more specifically, IE = x + £60.43 SBD = x YAB = x What happened to the £60.43?
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ablender
Member of DD Central
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Post by ablender on Dec 11, 2016 11:51:52 GMT
rebsrep While I have your attention... Some while ago I pointed out that The Interest Earnings (IE) figure displayed on Dashboard was somewhat different to the figure shown on the Your Available Balance (YAB) dropdown. It's also different on the See Break Down (SBD) popup. A little more specifically, IE = x + £60.43 SBD = x YAB = x What happened to the £60.43? Have you tried to include the Transaction Gain/Losses (TG/L) and the Deductions (D) in your calculations? I did a quick calculation and it gets very close. SBD - TG/L - D = IE Notice that if TG/L is a negative number, it will end up being a positive number in the above. I am not sure if the above is what ReBS does, or the logic behind it, but it worked in my case.
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kevinkelly
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Post by kevinkelly on Dec 11, 2016 17:34:44 GMT
Doesn't work here.
T/GL is £400+
D is £700+
So using your formula would result in £1246.93 difference between SBD and IE
And SBD is already the smaller number. Your formula makes it way smaller.
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