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Post by jackpease on May 20, 2014 16:39:56 GMT
Site redesign: not sure i like it but then who likes change!
The bid button didn't work on my mobile and has and hasn't worked on my desktop - i assume these are teething problems
The drop down menus appear to have followed the dreadful fashion for 50% shade text - ie get clear black text and make it squint-only feint so the text doesn't get in the way of nice design. Why!
Nice to see three auctions up
Jack
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Post by englebert69 on May 20, 2014 16:58:04 GMT
Just had a look after seeing your post and with Firefox (29.0.1) which is my usual choice, there is some work to be done/finished. Missing images all over the place and unable to login to my account. Google Chrome functions/looks right and can login. Changes: I'm sure we'll get used to them but may take some time. Can't see any functionality changes to account screens from a quick look but prettier than old.
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Post by nicky on May 20, 2014 17:26:19 GMT
Hi all, Ahhh.. you beat me to it! I was just waiting for the go-ahead from IT to announce the re-design, but as always our Lenders are quick off the mark!  Thanks for the feedback, it's always really useful to hear what you all think and you are quite right, a couple of bugs are being ironed out as we speak. If you could bear with us whilst we gremlin fight for the next few hours, I hope it should all be working nicely then. I have an Investor Update prepared and ready to send once we are sure it's all ok, so when you receive that, it should mean that we've captured all the gremlins that we are aware of. Some users are experiencing an issue with logging in to the site - it appears to be browser specific, but if you do have any issues with logging in (i.e. the button simply doesn't work/do anything), then please use the following link, which will direct you straight to the log in page and bypass the public pages.... www.fundingknight.com/secureand for registration issues... www.fundingknight.com/secure/registerand if you would be kind enough to drop us an email on info@fundingknight.com to let us know that you are experiencing difficulties, it would be really helpful. Sorry about this... IT are working at warp factor 10 to fix this!  |
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Post by nicky on May 20, 2014 17:33:08 GMT
englebert69 I run the same version of firefox as you and was experiencing the same issues you describe, no matter how many times I refreshed. Do you have a security warning on the title bar at the top of the screen (to the left of the web address)? I had to instruct firefox to unblock the site and refreshed the page. Once I'd done this it worked ok. Also worth clearing the cache, which also solves it I'm told. (disclaimer: I am not in any way technical...  email us directly if you still have problems and someone who is, will be able to assist you) 
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Post by batchoy on May 20, 2014 17:50:41 GMT
Site redesign: not sure i like it but then who likes change! The bid button didn't work on my mobile and has and hasn't worked on my desktop - i assume these are teething problems The drop down menus appear to have followed the dreadful fashion for 50% shade text - ie get clear black text and make it squint-only feint so the text doesn't get in the way of nice design. Why! Nice to see three auctions up Jack Like you I hate the use of 50% shaded text in drop downs, my eyesight is bad enough without having to strain to see it. Similarly the use of blue on blue on the loan details it particularly difficult to due to the lack of contrast between the text and the background, going for Fifty Shades of Blue is possibly not a great idea.
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Post by mrclondon on May 20, 2014 19:05:23 GMT
Like you I hate the use of 50% shaded text in drop downs, my eyesight is bad enough without having to strain to see it. Similarly the use of blue on blue on the loan details it particularly difficult to due to the lack of contrast between the text and the background, going for Fifty Shades of Blue is possibly not a great idea. As with so many websites, probably designed by youngsters for youngsters !! The lack of contrast of text vs background is especially unfortunate for P2P platforms given the age profile of lenders is weighted quite significantly towards the later years. Its the grey on grey of the dropdowns that is beyond my eyes, I can just about cope with the blue on blue though.
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Post by mrclondon on May 20, 2014 20:37:54 GMT
On second thoughts some aspects of the "Fifty Shades of Blue" don't really work. Previously every loan had either 3 or 4 dark blue shields against a white background. Now every loan has five mid-tone blue shields against a light blue background, leaving the lender to have to assess shades of blue to decide what the risk banding of the loan is. I wonder if FK has considered this from a regulatatory compliance point of view (aka mis-selling).
Also for the record, the font size on the business profile is particularly tiny, and the whole site requires continual changes to the zoom level to create a consistent (readable) font size.
Whilst the previous UI wasn't brilliant, this doesn't strike me as a move in the right direction.
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Post by batchoy on May 20, 2014 21:06:34 GMT
On second thoughts some aspects of the "Fifty Shades of Blue" don't really work. Previously every loan had either 3 or 4 dark blue shields against a white background. Now every loan has five mid-tone blue shields against a light blue background, leaving the lender to have to assess shades of blue to decide what the risk banding of the loan is. I wonder if FK has considered this from a regulatatory compliance point of view (aka mis-selling). An interesting point as technically every loan listed on the site is now listed five shields against it, they might be different shades of blue but there are still five discernible shields.
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wysiati
Member of DD Central
Posts: 397
Likes: 86
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Post by wysiati on May 20, 2014 21:48:25 GMT
Is it too much to ask that loans which are no longer held cease to appear in the Cashflow (expected payments) data? In my case well over half of the expected payments entries have a value of £0.00 and serve no useful purpose.
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oldgrumpy
Member of DD Central
Posts: 5,087 
Likes: 3,233
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Post by oldgrumpy on May 21, 2014 8:37:55 GMT
I couldn't make the "Add Bid" button on Novelty Rock Emporium work just now. (OK for First Reply a few minutes earlier). Edit: It works now!Those blue shields of varying darkness are a really bad idea. Only the actual shields allocated to the risk should show at all. Blue against blue/grey against grey for small fonts is not helpful. Making the well functioning site "pretty" must take second place to easy readability and clarity. Oh, yes...I do have a gripe: When I add a rate prior to making a bid, that works. Then as soon as I want to bid (say) £30, I put the 3 in and immediately get told "less than minimum bid" with a X by it, and my cursor disappears and I have to replace it in the box to add the zero in 30. Will you pleas stop this happening until the full bid has been entered (if the bid remains too small).  |
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Post by jackpease on May 21, 2014 11:05:46 GMT
Also once you've made a bid it seems to lock you out from making another bid on. my Android phone and chrome on pc
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Post by nicky on May 21, 2014 14:22:58 GMT
Thank you all for your feedback, as always it is hugely helpful. We can only apologise for the issues that some people are experiencing with logging in/bidding etc. Unfortunately, this is largely browser specific and the team are working on the fixes now. I've been assured that there will be another site update to fix these problems this evening, which will hopefully resolve the majority of issues. We are monitoring the forum for feedback, but it's difficult to identify individual lenders from their forum names, so please do get in touch with us directly with details of any issues you are having and we will ensure that they are dealt with asap. If you are experiencing difficulties with logging in, any bidding or Loan Exchange sales, then please contact us on info@fundingknight.com or call the office and the team will manually place the bids/sales on your behalf until the issues are fixed. I know it's a 'big ask' but please bear with us whilst we work on the gremlins. This was a fairly major upgrade to the site - which will allow for further upgrades in functionality going forward, so whilst we would always hope for a seamless transition, I guess the reality is some teething problems will occur. As always, we strive for high levels of customer service, so this is disappointing, but I hope we will get there shortly! |
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Post by nicky on May 21, 2014 14:26:20 GMT
The drop down menus appear to have followed the dreadful fashion for 50% shade text - ie get clear black text and make it squint-only feint so the text doesn't get in the way of nice design. Why! Hi jackpease - you are quite right, they shouldn't be grey - 50% shades or otherwise , they should be blue/white as per the dropdowns on the public site. This will be fixed very shortly (priority right now is gremlin extermination for log in/bids etc).
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Post by nicky on May 21, 2014 14:38:05 GMT
Like you I hate the use of 50% shaded text in drop downs, my eyesight is bad enough without having to strain to see it. Similarly the use of blue on blue on the loan details it particularly difficult to due to the lack of contrast between the text and the background, going for Fifty Shades of Blue is possibly not a great idea. As with so many websites, probably designed by youngsters for youngsters !! The lack of contrast of text vs background is especially unfortunate for P2P platforms given the age profile of lenders is weighted quite significantly towards the later years. Its the grey on grey of the dropdowns that is beyond my eyes, I can just about cope with the blue on blue though. Hi batchoy and mrclondon, Good points and thanks for raising them. Not one we'd considered previously, equally the 50 shades of blue on the shields, but both suggestions also now on the list for fixing. As with all the feedback, we do really appreciate the input. P.S. Would it be ok if we take the comment about us being youngsters as a compliment... or is that stretching wishful thinking a bit far... ?
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Post by jackpease on May 22, 2014 6:51:01 GMT
I thought i was the only one annoyed by feint type - so while we're on about it please could the emails we receive also abandon the feint type - eg the one trumpeting the redesign uses feint grey - it's a no cost, no effort issue to revert to black type.
This sentence may look really nice but can it be read!
We need to stand up to the Style Stazi who imagine that it is more important for an email to look good than to be easily read...
Jack
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email us directly if you still have problems and someone who is, will be able to assist you) 
