teddy
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Post by teddy on Feb 27, 2017 11:56:56 GMT
Unable to access my account this morning. Phoned CS and have been told that despite taking up the option to have my account left open, it's been "archived" ie effectively closed due to my sell out request, and that I should have funds on Wednesday. CS told me my remaining shrapnel loan repayments will be automatically sent to my bank account.
Have received 2 sellout completed emails since talking to CS. Fees have been taken, but CS have told me they will be reinbursed.
Apart from the closure of my account, I'm content with how this process has been handled.
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borofan
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Post by borofan on Feb 27, 2017 13:19:28 GMT
Hi Guys,
Late to the sell out party here.
I want to sell half of my £15k 5 year holding fee free (if the offer still stands).
Do I do that via the website and get fees refunded (auto or email afterwards?)
Or will only a phone call to them do it?
Ouick answer please.
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Post by mukiwa on Feb 27, 2017 13:26:44 GMT
Can't sell half, all or nothing.
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duck
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Post by duck on Feb 27, 2017 13:47:00 GMT
I closed both my and my wife's account everything went very smoothly indeed.
As I said earlier in this thread I would request a tax statement since I could not obtain one on the site. I received the following response which I thought might be useful to others
"Thank you for your email, we will issue everyone who has chosen to close their account with a statement before the end of the tax year."
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Greenwood2
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Post by Greenwood2 on Feb 27, 2017 14:30:51 GMT
Hi Guys, Late to the sell out party here. I want to sell half of my £15k 5 year holding fee free (if the offer still stands). Do I do that via the website and get fees refunded (auto or email afterwards?) Or will only a phone call to them do it? Ouick answer please. Don't do a withdrawal yourself you will get charged fees and no refund. I would ring, a bit late for email and they still follow up with telephone call, so might as well ring in the first place. As said all or nothing.
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elliotn
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Post by elliotn on Feb 27, 2017 14:37:30 GMT
Hi Guys, Late to the sell out party here. I want to sell half of my £15k 5 year holding fee free (if the offer still stands). Do I do that via the website and get fees refunded (auto or email afterwards?) Or will only a phone call to them do it? Ouick answer please. You must withdraw all although if you ask for the loan parts under £10 that they cannot sell on the market to repay over the remainder of their loans you could choose to reinvest half as the account should remain open. Recent spikes on 5 year account over 5% if you want to reinvest. Last day is tomorrow so you may want to initiate by phone as emails may have 1 or 2 days wait because of high demand. This is a manual exercise and can't be done on the website (although you could have a look to see what the charges would be).
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elliotn
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Post by elliotn on Feb 27, 2017 14:44:32 GMT
Unable to access my account this morning. Phoned CS and have been told that despite taking up the option to have my account left open, it's been "archived" ie effectively closed due to my sell out request, and that I should have funds on Wednesday. CS told me my remaining shrapnel loan repayments will be automatically sent to my bank account. Have received 2 sellout completed emails since talking to CS. Fees have been taken, but CS have told me they will be reinbursed. Apart from the closure of my account, I'm content with how this process has been handled. That sounds the same as mine (without the CS confirmations), got the withdrawal email + charges today, so hopefully will be in bank by Wed-ish then. Will RS credit you directly for the shrapnel or will it be sent as the loans repay, I understood the former from earlier posts. Actually, I will need to contact them as the withdrawn balance is below my records which also excludes any Feb interest.
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duck
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Post by duck on Feb 27, 2017 14:58:35 GMT
That sounds the same as mine (without the CS confirmations), got the withdrawal email + charges today, so hopefully will be in bank by Wed-ish then. Will RS credit you directly for the shrapnel or will it be sent as the loans repay, I understood the former feom earlier posts. Actually, I will need to contact them as the withdrawn balance is below my records which also excludes any Feb interest. As long as you asked for the shrapnel to be taken in by RS it is paid in automatically. Once the 'order' for RS to reimburse you the shrapnel is made you cannot access your account ..... at least that was my experience with our accounts.
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elliotn
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Post by elliotn on Feb 27, 2017 15:11:59 GMT
Yes, locked out so just F5'ing my bank account now I'm just under 200 light from my banking + Feb interest (checked this morning) vs email for amount requested + outstanding interest. Did anyone else have a discrepancy, not sure if it's sum of my shrapnel not appearing in the system generated email. I'm ready to press the button on an email but seem to remember that a final confirmation email tieing up loose ends will follow, is that right? Thanks. Edit - crossed with pepperpot...on 23rd!
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elliotn
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Post by elliotn on Feb 27, 2017 15:20:50 GMT
Got the email showing I HAVE been charged fees yesterday, no follow up email or call. Can't get into my account this morning, presumably closed (but with the auto fill now also not working, I'm not 100% sure), no funds in my bank account yet. A little disconcerting to say the least, I'm very glad I was warned about the email. Yes I got that email on Tues but then I got my 'concluding' email yesterday telling me exactly how much cash is in the account after the sell out completed, a couple of quid more than I was expecting, presumably Tuesdays interest element that I hadn't accounted for. Also said they would be transferring today before 6pm, so hang in there! Just gotta remember to ask for the tax statement now... This answers my question perfectly, will sit tight and await a couple of pounds for today
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duck
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Post by duck on Feb 27, 2017 15:30:15 GMT
Yes I had a fair raft of Emails as loans were reallocated but the final amount tied up perfectly with my spreadsheets same applied to SHMBO's account, it really was a 'sit back and wait' process which I must say RS handled very well from my point of view.
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elliotn
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Post by elliotn on Feb 27, 2017 16:00:31 GMT
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teddy
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Post by teddy on Feb 27, 2017 17:55:18 GMT
Grrrr. . .right hand. . .left hand. . no idea.
Have received an email from RS telling me that I'd been led up the garden path somewhere during the process. My account has now been reopened, and my sell out balance is sitting in my cash account to be withdrawn. It's not been withdrawn automatically, so other people who've asked for the shrapnel to run its course may want to check their accounts to see if their funds are sitting there doing nowt.
Given the 5 yr is back up to 5.9%, I almost reinvested a few thousand. I'd be OK with that amount in RS, but certainly not what I had before I liquidated.
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elliotn
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Post by elliotn on Feb 28, 2017 5:09:38 GMT
Grrrr. . .right hand. . .left hand. . no idea. Given the 5 yr is back up to 5.9%, I almost reinvested a few thousand. I'd be OK with that amount in RS, but certainly not what I had before I liquidated. As they've had to dump a load of borrower loans back on the market to repay us you could even be buying some of your old loans back
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Post by pepperpot on Feb 28, 2017 10:22:18 GMT
Yes, someone is now getting 5-point-something for my middle aged book which averaged 6.4%. So, who gets the extra spread?
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