vmail
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Post by vmail on May 24, 2017 10:53:44 GMT
This is a pain, now I have to make changes with 2 bank, I used 2 banks to get around the faster pay limit.
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ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
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Post by ilmoro on May 24, 2017 10:59:58 GMT
This is a pain, now I have to make changes with 2 bank, I used 2 banks to get around the faster pay limit. Big Hitter problems!
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vmail
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Post by vmail on May 24, 2017 11:04:02 GMT
This is a pain, now I have to make changes with 2 bank, I used 2 banks to get around the faster pay limit. Big Hitter problems! One time only. TSB limit is £20,000, Santander limit is £100,000 over the phone. I'm too cheap to pay for CHAPS.
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metoo
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Post by metoo on May 24, 2017 15:46:25 GMT
... how long I'd known this company Collateral; could they have been hacked; could I be sure the email they sent out asking to set up the new account details was genuine and whether I'd spoke to Collateral to confirm the new account details. ... Unfortunately it's a standard scam to tell people a company's bank details have changed and would they set up a new payee. Of course in this case the new bank details are not in the email. Collateral Rep I can see your secure Deposit page has the new bank details. There doesn't seem to be any message on the website to highlight the change. I appreciate the old bank details will also work for the time being. Some people may not see the email though.
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Post by Collateral Rep on May 24, 2017 18:04:59 GMT
Hi metoo, When you enter the amount on the deposit page before it's submitted a pop-up appears to remind you of the new bank details. Many thanks, Gordon
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metoo
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Post by metoo on May 24, 2017 18:33:01 GMT
Hi metoo , When you enter the amount on the deposit page before it's submitted a pop-up appears to remind you of the new bank details. Many thanks, Gordon Hi Gordon Collateral Rep , That sounds ok in that the user will see the pop-up. However, the deposit page is used to notify Collateral after the deposit is already made. I can see things will work out anyway as the old bank account still works. It might be an idea to add a banner though, or add a note in red to the existing instructions. I don't know whether other people are like me, but I see so many web forms I don't necessarily re-read them but assume they say the same as last time. Regards, metoo
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Post by df on May 25, 2017 0:24:26 GMT
Morning, We are in the process of changing our bank from NatWest to Santander. As of today, 24th May 2017 we will be moving over to the Santander account.Details of the new account can be seen when you login to your Collateral account in the Cashier/Deposit Funds section. To avoid any delays, please ensure you change our bank details and send all future payments to the new account.Please continue to use your Collateral ID as your payment reference so we can identify and process your bank transfers as usual. Apologies for any inconvenience this may cause. Many thanks, The Collateral Team No inconvenience. Canceling the old one and setting up payment for new one took less than one minute :-) Payment arrived immediately as always!
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gt94sss2
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Post by gt94sss2 on May 25, 2017 10:31:21 GMT
Please continue to use your Collateral ID as your payment reference so we can identify and process your bank transfers as usual. Collateral RepYour email/message above doesn't mention this but it looks as if Collateral ID's/payment reference numbers have also changed format. My old reference was in the format 'C' + 5 numbers but the deposit page on your website now shows 11 numbers following the 'C' rather than 5 - I believe the extra numbers are part of the current acount I have registered with Collateral. Does it matter which we use? If we should be using the new one, you may need to highlight that - from your communications I had picked up the bank account details had changed but not the payment reference as well.
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elliotn
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Post by elliotn on May 25, 2017 10:55:30 GMT
Please continue to use your Collateral ID as your payment reference so we can identify and process your bank transfers as usual. Collateral RepYour email/message above doesn't mention this but it looks as if Collateral ID's/payment reference numbers have also changed format. My old reference was in the format 'C' + 5 numbers but the deposit page on your website now shows 11 numbers following the 'C' rather than 5 - I believe the extra numbers are part of the current acount I have registered with Collateral. Does it matter which we use? If we should be using the new one, you may need to highlight that - from your communications I had picked up the bank account details had changed but not the payment reference as well. I found that the original 5 fig ref I was given on signing up was replaced by the extended 11 fig after registering my bank account (last year).
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vmail
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Post by vmail on May 25, 2017 10:59:08 GMT
Please continue to use your Collateral ID as your payment reference so we can identify and process your bank transfers as usual. Collateral Rep Your email/message above doesn't mention this but it looks as if Collateral ID's/payment reference numbers have also changed format. My old reference was in the format 'C' + 5 numbers but the deposit page on your website now shows 11 numbers following the 'C' rather than 5 - I believe the extra numbers are part of the current acount I have registered with Collateral. Does it matter which we use? If we should be using the new one, you may need to highlight that - from your communications I had picked up the bank account details had changed but not the payment reference as well. Hi, no it does not matter which one you'll use. They'll still know which account to credit the funds to.
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Post by Collateral Rep on May 25, 2017 11:10:24 GMT
Hi,
Yes that's correct, you can use the first 5 digits or the whole reference.
Many thanks,
Gordon
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Post by geraldine1210 on May 25, 2017 15:57:44 GMT
Help. Just transferred money, without realising there is a new bank account. Hopefully can get it sorted.
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Post by Collateral Rep on May 25, 2017 15:59:20 GMT
Hi geraldine1210 , Yes your payment has been received and added to your account. If you could update to the new bank that would be great. Many thanks, Gordon
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Post by geraldine1210 on May 25, 2017 16:03:52 GMT
Hi geraldine1210 , Yes your payment has been received and added to your account. If you could update to the new bank that would be great. Many thanks, Gordon Thank you I shall update my details.
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dermot
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Post by dermot on May 25, 2017 17:14:50 GMT
Hmm, I updated to the new bank details and sent £10 as a test maybe 45 minutes ago - with no signs yet compared, to the previously always speedy mechanism. I'm guessing it may be just a little late in the day, anyone else have comments about speed of deposit comparisons? A pity, I wanted to snag some more of the 14% stuff. Collateral Rep should we see the same response as before? Since I'm sending from Santander as well, I assumed it would be faster, if any change at all.
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