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Post by misotu on Jun 15, 2017 9:10:31 GMT
Nothing on the web-site either in terms of the new products or the new IFISA. Everything is exactly as usual.
I'm confused. Did I miss an announcement?
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wapping35
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Post by wapping35 on Jun 15, 2017 9:52:43 GMT
I got this reply from Zopa just now, since I noticed the Bad Debt number had disappeared. I think it covers the ISA issue as well.
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Dear XXXX,
Thank you for your email and I do apologise that this bad debt figure is not showing.
We are currently looking to update our website in order to include the Net Contribution, Earnings and Bad debt. We have therefore, momentarily taken down this bad debt figure, as our ISA and Core product is launching today, and our website is undergoing many updates.
Again, I am sorry for this inconvenience, however this bad debt figure should be available again shortly.
Please do not hesitate to get back in touch if there was anything further you would like to discuss.
Kind regards,
Victoria XXXXX
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Post by misotu on Jun 15, 2017 10:13:01 GMT
Ah OK, thanks for this. Was starting to think I was having a senile episode or something.
I really thought that, having announced the world would change on 15 June, investors logging in would get a banner saying "Today's the Day! Check back later to sign up for our tempting new non-Safeguarded products and our long-awaited IFISA".
Or similar. You know, with better wording, heh.
I'm glad to hear that they are still planning to make it happen though. But Marcoms *really* isn't their forte.
If you ever read this Zopa, you might like to know that anyone reading the "ISAs" tab on your web-site currently sees this:
Our new Zopa ISA is coming soon
The Zopa ISA will be an Innovative Finance ISA (IF-ISA). The IF-ISA ... will launch in the 2017/18 tax year...
... Only platforms with full FCA approval are able to offer IF-ISAs. Zopa is currently working with the FCA to be fully approved and ready to launch ISAs.
Someone in marketing has had months to get this updated. It doesn't even reflect the content of the last ISA blog back in May! Forget the blog. Pay attention to your web-site and email updates to your customers. Please!
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wapping35
Member of DD Central
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Post by wapping35 on Jun 15, 2017 12:38:17 GMT
Zopa ISA is now up and running. Albeit the website has crashed on me once...Great....
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Jun 15, 2017 13:02:43 GMT
That's why nothing is working!
Now 'Down for maintenance'.
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Post by laidbackgjr on Jun 15, 2017 13:15:23 GMT
Got as far as getting some money into my ISA - but not yet moved to a product to invest - we'll get there I'm sure I suspect the demand is quite high and has driven the website going down!
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Post by takeshi on Jun 15, 2017 14:12:33 GMT
'Bear with Us'
Site busy try again later
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wapping35
Member of DD Central
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Post by wapping35 on Jun 15, 2017 15:11:04 GMT
I guess not being able to log in is one way to ration demand...
Given this means you cannot access your account (non-ISA as well), this isn't exactly great. I can only hope it is a short term issue.
W35
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Greenwood2
Member of DD Central
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Post by Greenwood2 on Jun 15, 2017 15:25:48 GMT
Just managed to log in.
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Post by misotu on Jun 15, 2017 15:57:32 GMT
Mr Misotu has successfully opened his Zopa ISA and transferred funds in with no (apparent) problems. Quick and easy and the site held up. So very happy with that. I can't see any way of directing repayments from an existing non-ISA Classic account into the new ISA Core account. It looks to me like you have to turn reinvesting off, allow funds to accumulate in the holding account and then move them over manually into the ISA, where they are treated as new money and go to the back of the queue.  Hope it's just me being stupid. Has anybody found a way of automating the transfer of repayments from your non-ISA into your ISA account? I asked Zopa if/how this would work a couple of weeks ago, and they said they "thought automated transfer of repayments would be possible" but couldn't promise because they were still working on the system. |
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Post by laidbackgjr on Jun 15, 2017 19:20:08 GMT
I can't see any way of directing repayments from an existing non-ISA Classic account into the new ISA Core account. It looks to me like you have to turn reinvesting off, allow funds to accumulate in the holding account and then move them over manually into the ISA, where they are treated as new money and go to the back of the queue. That's the only way I've found so far - although they have announced that you'll be able to sell without fees and transfer in July - so maybe that will automate it. I'm hoping that works OK as then I'll be able to transfer all my Zopa holdings into the IF ISA this year, which frees future year's IF ISA's for other sites.
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Greenwood2
Member of DD Central
Posts: 4,241
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Post by Greenwood2 on Jun 15, 2017 20:05:47 GMT
Mr Misotu has successfully opened his Zopa ISA and transferred funds in with no (apparent) problems. Quick and easy and the site held up. So very happy with that. I can't see any way of directing repayments from an existing non-ISA Classic account into the new ISA Core account. It looks to me like you have to turn reinvesting off, allow funds to accumulate in the holding account and then move them over manually into the ISA, where they are treated as new money and go to the back of the queue. Hope it's just me being stupid. Has anybody found a way of automating the transfer of repayments from your non-ISA into your ISA account? I asked Zopa if/how this would work a couple of weeks ago, and they said they "thought automated transfer of repayments would be possible" but couldn't promise because they were still working on the system. I asked and you can't, you have to move funds to holding and then into the ISA. A bit annoying.
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ashe
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Post by ashe on Jun 15, 2017 20:41:53 GMT
Mr Misotu has successfully opened his Zopa ISA and transferred funds in with no (apparent) problems. Quick and easy and the site held up. So very happy with that. I can't see any way of directing repayments from an existing non-ISA Classic account into the new ISA Core account. It looks to me like you have to turn reinvesting off, allow funds to accumulate in the holding account and then move them over manually into the ISA, where they are treated as new money and go to the back of the queue. Hope it's just me being stupid. Has anybody found a way of automating the transfer of repayments from your non-ISA into your ISA account? I asked Zopa if/how this would work a couple of weeks ago, and they said they "thought automated transfer of repayments would be possible" but couldn't promise because they were still working on the system. I asked and you can't, you have to move funds to holding and then into the ISA. A bit annoying. As annoying as that might be, given there is a set limit each tax year on what can be put into ISA's, I can perfectly understand why they force people to effectively make ISA deposits themselves, rather than have some people forget, go over their allowance, and then blame Zopa.
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Post by newlender on Jun 16, 2017 4:58:00 GMT
I tried to set up a faster payment mandate for my new ISA but I could only amend the one I already had set up previously as I can't have two mandates going into the same account, even with different reference numbers. That might just be my bank (NatWest), of course. So when I've put £20K into my ISA I'll need to change the reference number back again - not much chance of that, to be honest, so not a major problem.
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aju
Member of DD Central
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Post by aju on Jun 16, 2017 7:59:38 GMT
Not really a help, to you but all worked ok on my santander account I use to feed zopa money, just had to think of a name that does not not confuse me though and I send to the wrong zopa account ;-)
New money invested seems to be taking about 3 hours to reach zopa, it will take considerably longer to be loaned out though. ;-)
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