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Post by gooner on Aug 24, 2017 8:54:32 GMT
Collateral Rep Is there a problem with the 'Loans Funded' box or am I being stupid? I never buy in pennies and yet I have a figure with .59 pence at the end. Looking through my live loans reveals nothing but whole pounds. Could it be to do with the repayment of BB00437 which did give me .59 pence of interest?
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hantsowl
Member of DD Central
Posts: 672 
Likes: 546
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Post by hantsowl on Aug 24, 2017 9:20:30 GMT
There is a problem with loans funded on my account also. The number in the gold summary box does not agree with my records and does NOT agree with the summary on the 'my loans' page (which does agree with my records). Collateral Rep |
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Post by pedz14 on Aug 24, 2017 9:42:37 GMT
I reported an error in my transactions/available funds balance this morning. Something to do with the gold/motorhome renewal and repayment today. No response as of yet.
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Aug 24, 2017 9:43:04 GMT
I have this problem too, although it goes a bit deeper, in that my cash balance is also out by the same amount as my loans funded amount. Looking at the transaction log, in my case the problem seemed to originate with the capital repayment of BB00437 - the Amount column is correct but the Balance column is not adjusted accordingly at that point.
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Post by Collateral Rep on Aug 24, 2017 9:52:04 GMT
Morning,
We've passed this onto the developers.
Many thanks,
Gordon
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Aug 24, 2017 9:54:27 GMT
Collateral Rep : Is this a general problem which you are working on (in which case I won't report my problem directly unless it isn't resolved by a general fix)? Or should we report individual cases?
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hantsowl
Member of DD Central
Posts: 672
Likes: 546
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Post by hantsowl on Aug 24, 2017 10:01:58 GMT
I have this problem too, although it goes a bit deeper, in that my cash balance is also out by the same amount as my loans funded amount. Looking at the transaction log, in my case the problem seemed to originate with the capital repayment of BB00437 - the Amount column is correct but the Balance column is not adjusted accordingly at that point. Your cash balance will be out because it appears to be based on the 'loans funded' value in the gold summary box. The summary of loans on the 'my loans' page will be the correct value but that is not used to calculate available funds. My transaction log also seems to indicate BB00437 as the culprit.
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baldpate
Member of DD Central
Posts: 548
Likes: 406
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Post by baldpate on Aug 24, 2017 11:16:34 GMT
Problem now sorted for me, thanks.
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Post by gooner on Aug 24, 2017 11:18:25 GMT
Yep, all OK for me now also.
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Post by spareapennyor2 on Aug 24, 2017 18:15:42 GMT
not sure if this is the same
on MY Loans BB00586 sale queue -£180
BB00591 sale queue -£188 with blue ?
all other pages shows this fully funded
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