gustapher
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Post by gustapher on Mar 4, 2017 10:34:58 GMT
I think one of the issues isn't the time it takes to update the dashboard per se, but is more around the way the website/process works from a user perspective.
When you decide to invest and input the amount, it takes you to a page showing the custodian's bank details for the transfer. You then make the transfer and nothing really happens until the site is updated which feels like a long wait given the minimum investment size. You sit there thinking... my bank balance is 5k lower, but did anything actually happen?
An automated email or something on the dashboard saying the bonds are yours as long as money is received within the next 24hrs etc. would go a long way to removing jitters the first time people use the service.
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gustapher
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Posts: 144
Likes: 267
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Post by gustapher on Mar 2, 2017 8:05:58 GMT
Brilliant - thank you so much for putting 'your investments' on the secondary market screen.
I can't believe how quick and responsive you have been. Seriously impressed - well done ABL.
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gustapher
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Likes: 267
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Post by gustapher on Mar 1, 2017 19:43:54 GMT
I think it is a good thing. Having to login at a certain time to invest funds is massively annoying.
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gustapher
Member of DD Central
Posts: 144
Likes: 267
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Post by gustapher on Mar 1, 2017 7:40:48 GMT
Sorry if this has already been suggested.
I would love to see my current investment amount/exposure when looking at the list of loans on the secondary market (similar to SS).
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gustapher
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Likes: 267
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Post by gustapher on Feb 27, 2017 18:55:45 GMT
I've just logged in and my allocation is now showing on the dashboard. It wasn't there when I last posted so must have just happened. To give you an idea of timings I transferred in late on Friday.
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gustapher
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Likes: 267
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Post by gustapher on Feb 27, 2017 18:14:05 GMT
When I spoke to them today they said the dashboard would update at midnight.
They also said it can take up to 24hrs (excluding weekends) for the custodian to confirm receipt of funds. I'll know for definite if all that is correct tomorrow morning.
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gustapher
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Posts: 144
Likes: 267
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Post by gustapher on Feb 27, 2017 10:55:23 GMT
Similar experience here, they clearly have a few bugs to work out and need more resources on the phones.
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