11025
Member of DD Central
Posts: 718 
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Post by 11025 on Jul 10, 2014 20:19:02 GMT
Evening ,
what do you need to do to get any one at Thin Cats to reply to a message ?
thanks
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bigfoot12
Member of DD Central
Posts: 1,817
Likes: 816
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Post by bigfoot12 on Jul 10, 2014 20:33:15 GMT
Not sure, but they have their own forum (two in fact) which may be a good place to try, but these are for members only.
If you aren't registered with them there are quite a few email addresses on the Contact Us tab on their home page.
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Post by mrclondon on Jul 10, 2014 20:49:52 GMT
Normally the best way is to use the messaging system after logging on to the website (click on the email icon on the header bar). That is sent to the whole team and someone will normally reply with 24-48 hours. However the website has been down (or at least not allowing logins) for the last few hours ...
I have found though if the content of your message is "please could you do xyz to my account" the action will be taken without a confirmation message being sent that it has been done.
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Post by bracknellboy on Jul 10, 2014 21:18:53 GMT
assuming you are a current lender: alternative, simply email stuart, kevin or admin at thin cats through normal email. I have always found them extremely responsive. email addresses to try:
stuart@thincats.com
admin@thincats.com
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11025
Member of DD Central
Posts: 718
Likes: 829
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Post by 11025 on Jul 11, 2014 6:53:03 GMT
Thanks for the reply guys - I have been using the secure messaging system to no avail . Will try one of the other options you have mentioned.
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