|
Post by chris on Apr 27, 2016 16:04:15 GMT
No reply to email so far ... (or it's stuck in cyberspace somewhere). Still no reply to the contact via "official channels" - not even an acknowledgement, so I've sent a chaser, including more details (after analysing the transaction logs for the purchases, sales, and principal repayments, it appears that my correct balance in this loan should be about £768.9875, so overnight the displayed amount dropped from about 78.6% of the correct amount to about 70.4% of the correct amount). Has anyone else had a reply? Are other people's errors a similar percentage of the correct amount, or is something else going on? chris , have any of the reports via the proper channels been escalated to you yet, or is someone else in charge of investigating fundamental accounting errors in AC's systems? The cause has been found and fixed and a correction to the affected accounts is being worked on. andrewholgate will have to respond on why customer services haven't acknowledged your email.
|
|
sl75
Posts: 2,092
Likes: 1,245
|
Post by sl75 on Apr 27, 2016 16:46:31 GMT
The cause has been found and fixed and a correction to the affected accounts is being worked on. andrewholgate will have to respond on why customer services haven't acknowledged your email. Great! Thanks for confirming. Customer services replied to my "chaser", and promised a further update when the problem is resolved, so I'll leave that to them and let you and AH get on with more important stuff!
|
|
min
Member of DD Central
Posts: 615
Likes: 182
|
Post by min on Apr 28, 2016 6:13:35 GMT
Fixed for me.
|
|
|
Post by chris on Apr 28, 2016 6:32:15 GMT
Should be fixed for everyone but if you see any aberrations then please let me know.
|
|
sl75
Posts: 2,092
Likes: 1,245
|
Post by sl75 on Apr 28, 2016 6:44:02 GMT
Confirmed. My total for this loan agrees with the statement via Excel to as many decimal places as Excel can cope with.
|
|
|
Post by mrclondon on May 25, 2017 21:46:01 GMT
Latest update confirms the borrower has finally realised the numbers don't stack up, and has put the business up for sale. No great surprise to me, the cashflow forecast I generated off the P/L forecast he provided us with at the time of the restructuring AC lenders proposed/ agreed to showed the business would be unable to generate the cash flow to service the debt however it was restructured and maintain adequate working capital for stock purchases.
Of course at the time lender sentiment was swayed by the promise of external business angel consultancy advice for the borrower (we never heard anymore on that subject) and the borrower's totally unreasonable (IMO) expectation of leasing the restaurant to a national chain at something like three times local rents (and at more than rents paid by such chains in prosperous south east towns)
Worryingly the borrower appears to be asking an unrealistic value for the business (based on AC's comment the asking price is more than adequate to cover capital & all accrued interest). Given our borrower has 30+ years experience of the local student market, the likelihood of anyone else substantially increasing the return on capital is I'd suggest zero.
Probably the main hope is that someone will be able to visualise a more profitable use for the property than as a student focused pub and tradesman B&B, and that the local authority is ammeanable to a planning change of use.
EDIT: Also worth noting is the halving of the weekly payment to AC means the repayments are now less than the monthly capital repayment due. Stating the obvious, the prospect of the borrower starting to repay the interest accrued from December 2015 onwards is increasingly remote unless the business/property is indeed sold for a substantial premium.
|
|
SteveT
Member of DD Central
Posts: 6,875
Likes: 7,924
|
Post by SteveT on May 26, 2017 7:04:46 GMT
I'll look out for an upcoming "Development plot in Aberystwyth for 100 student flats (subject to planning)" loan on Funding Secure then
|
|
agent69
Member of DD Central
Posts: 6,048
Likes: 4,438
|
Post by agent69 on May 26, 2017 18:45:28 GMT
Latest update confirms the borrower has finally realised the numbers don't stack up, and has put the business up for sale. Kudos for not saying I told you so. I remember when this turkey first made an appearance in the days of the old forum (from memory asking for about £700k). I suspect that the borrowers are probably decent people, but well out of their depth (was it expansion into a new venture in Manchester that did for their finances?). Probably best to sell up and move on rather than continue the struggle. Never did understand how you can target the student population when there's a Weatherpersons' opposite
|
|
skippyonspeed
Some people think I'm a little bit crazy, but I know my mind's not hazy
Posts: 787
Likes: 424
|
Post by skippyonspeed on Sept 1, 2017 18:00:03 GMT
This loan like others I have had have been moved to the Repaid page whilst still owing interest.
I will reciprocate AC's request (see below in red) and ignore it, as I have stated before as far as I am concerned until All money including interest is repaid, loans are NOT REPAID and should stay on the live page of the loan book. I will continue to put info here until such time as AC returrn Loans to the live page where they belong.
Not only is their policy wrong, unless lenders have their own s/sheets they have no way of finding out how much interest is still owed to them.
So I will ask Please stop moving loans to the Repaid tab until ALL money is repaid and return loans already moved which still owe money
Lender update
31st Aug 2017
Lenders in this loan were sent a confidential email on 22 August 2017. Further to that email, we confirm that the capital outstanding has been fully repaid. Therefore this loan entry will move to the Repaid tab of the Assetz Capital platform.
There will be a further communication to lenders in this loan regarding the outstanding interest, by 6 October Please note that we should be grateful if lenders would refrain from publishing details of the situation in the public domain or via the Q&A. Please feel free to ask any questions via enquiries@assetzcapital.co.uk.
|
|
|
Post by stuartassetzcapital on Sept 1, 2017 18:48:06 GMT
Hmm sorry chaps and lasses. chris has it on his list I'm sure.
|
|
|
Post by stuartassetzcapital on Sept 2, 2017 9:58:56 GMT
Having looked at this it does appear we could possibly achieve the internal outcome that this is acheiving for us whilst at the same time change the investor interface to give you all a better view. I've asked andrewholgate to have a look for a potential solution via the team. I know there are a few user interface issues remaining that cause significant annoyance and indeed wasted time and I am happy to be PM'd over them to ensure we have internal projects to fix them where possible and if high enough priority.
|
|
|
Post by Butch Cassidy on Sept 3, 2017 9:01:28 GMT
Having looked at this it does appear we could possibly achieve the internal outcome that this is acheiving for us whilst at the same time change the investor interface to give you all a better view. I've asked andrewholgate to have a look for a potential solution via the team. I know there are a few user interface issues remaining that cause significant annoyance and indeed wasted time and I am happy to be PM'd over them to ensure we have internal projects to fix them where possible and if high enough priority. I find it supremely ironic that loans such as #136,151 & 191 are still listed in my MLIA even though I hold £0.00 capital or interest (apparently it is impossible to remove some meaningless nano holding) yet I still have significant accrued interest in this loan but it has completely disappeared from my account, after just over 10% seems to have been credited at the same time as the capital repayment but I now have no way of knowing - simply unacceptable.
Whilst you are looking for priority fixes can I also suggest paying interest in a timely manner should be right at the top, I only have 11 remaining loans & 3 have had late payments (#74, 85/95 & 348) which I can only attribute to AC inefficiency & inability to activate the "payment distribution to lenders" button. They all have various limp excuses such as "inter account bank transfer" which often take a week or more, manual intervention was necessary & "payment was received on 25th (1 day early from borrower) & will be applied in due course" which turned out to be 31st. Whilst these individual lapses are minor in themselves collectively they give the impression that AC payment systems & procedures are either none existent, badly managed or simply being ignored & the fact that lenders suffer is seen as acceptable, in fact when they query it via Q&A the are often deleted or only replied to when payment has finally been activated. This "anytime will do" attitude is simply not acceptable & whilst my remaining legacy portfolio may not be representative if it was being replicated across the 300 or so other current loans then investors must be losing out on £thousands in lost interest, as well as all the AC wasted time answering unnecessary queries. Getting this right each & everytime a payment is due really should be a simple & easily achievable goal but it requires some commitment from AC senior management to drive the correct infrastructure.
|
|
tonyr
Member of DD Central
Posts: 477
Likes: 258
|
Post by tonyr on Sept 19, 2017 16:58:09 GMT
My missing interest turned up late this afternoon. That is, it is now correctly shown in "CURRENT ACCRUED INTEREST". Funny thing is that the interest from #199 Galashields dev loan is still missing, if it can be done for one loan why not all that have the same error?
|
|
Bagman
Member of DD Central
Posts: 209
Likes: 131
|
Post by Bagman on Oct 10, 2017 13:26:50 GMT
I have just received the vote request regarding the outstanding interest on the Hotel loan.
Interest totalling £81,452.70 is outstanding to lenders, borrower is offering a total payment of around £16,290.54 (20%)
I presume that Assetz still hold first charge on the hotel and the second charges on the house and flat.
So with that level of security I do not expect to get offered an 80% haircut .
It's vote Option B for me. Reject the borrowers proposal and seek an alternative.
|
|
|
Post by Butch Cassidy on Oct 10, 2017 14:18:25 GMT
Not sure how much can be said, as this thread isn't on the AC private board, but given the tragic circumstance which resulted in the repayment of the capital I do have some sympathy for the remaining borrower; that said being offered just 20% of the outstanding interest without further explanation seems unacceptable. I am unsure where the blame lies for such an inconsequential offer, as I would have expected AC to either encourage the borrower to offer better settlement terms or at least some further explanation of the currently low level before bothering to offer this up for a lender vote.
I have asked for clarification on the existing security but I also assume the full initial charges remain, so whilst I may have looked favourable on a small reduction of say 20% to achieve full & final settlement I can't accept an 80/20 split as currently presented & am rather surprised that AC have wasted lenders time in proposing it.
EDIT: Assetz CONFIRM that they still hold first charge on the hotel and the second charges on the house and flat
|
|