ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,330 
Likes: 11,549
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Post by ilmoro on Oct 22, 2017 22:45:02 GMT
Something of an irony I feel. The one customer service standard Lendy were meeting was providing regular weekly updates as promised. So naturally thats the thing they stop.
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Oct 22, 2017 22:52:32 GMT
I'm looking forward to Lendy following "best practice" in everything else they do, not just communications.  |
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Post by carol167 on Oct 23, 2017 10:16:00 GMT
It really would not have been rocket science to add a simple preferences option so we could opt in or out of a fortnightly update.
Likewise an option to have updates about all loans or just the ones we are invested in.
The only conclusion, therefore, is that Lendy did not want to keep telling us all the bad news and is using some lenders not wanting it as an excuse to drop it rather than to do the obvious thing of allowing preferences.
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ben
Posts: 2,020
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Post by ben on Oct 23, 2017 10:52:39 GMT
I'm looking forward to Lendy following "best practice" in everything else they do, not just communications. Lets go for baby steps 2nd or 3rd best practice will be a good start.
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Post by brightspark on Oct 23, 2017 11:06:43 GMT
"Please be assured our focus is on improving disclosure and transparency, and not on limiting key information to users. We want everyone to have the right information available to them to help them make an informed investment decision."
Why no mention on the weekly post of the problem with the large loan where dealings in the secondary market continue to be suspended? If nothing else a comment to the effect that in spite of Lendy's best efforts matters were no further forward would have been appropriate. Investors are in limbo with nothing to show for their concern other than that the interest owed continues to be repaid from a part of their investment which was originally retained by Lendy. One of the reasons for the weekly update is to reduce the number of enquiries coming into Lendy so not issuing any reassurance is worse than useless.
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ozboy
Member of DD Central
Mine's a Large One! (Snigger, snigger .......)
Posts: 3,168
Likes: 4,859
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Post by ozboy on Oct 23, 2017 11:13:56 GMT
"Keyboard Stutter" brightspark?  |
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oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
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Post by oldgrumpy on Oct 23, 2017 12:13:01 GMT
"Keyboard Stutter" brightspark? Having read all that several times I think a quick wipe with the old Triple Velvet wouldn't be amiss. brightspark You can click the cog thingy on the right to manage deletion of surplus postings.
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Post by GSV3MIaC on Oct 23, 2017 14:44:32 GMT
Or any moderator can do it for you, if you but ask!
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gt94sss2
Member of DD Central
Posts: 281
Likes: 137
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Post by gt94sss2 on Oct 23, 2017 23:42:56 GMT
The intended changes to the Weekly Update are aimed at improving the service users receive from Lendy, by reducing the amount of information included in an email, by providing links in that email to the relevant content on the Lendy platform. This is common to most investment platforms. As others have said, this change will actually make it much less likely I will invest my funds with Lendy in future. I have frequently used the information/updates in the Weekly Update to invest in loans that I didn't previously hold. If I don't get information on active loans that I don't currently hold in future, I simply won't consider investing in any of them.
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withnell
Member of DD Central
Posts: 550
Likes: 491
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Post by withnell on Oct 24, 2017 12:44:01 GMT
The weekly update at least adds to the rigour of a regular update stream. As is no loan has been updated in the past 11 days
An additional "extra" is duplicating the same update as last time, eg for DFL006 the updae on 28th Sep is copied word for word on 12th Oct
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Post by portlandbill on Oct 24, 2017 13:03:59 GMT
As others have said, this change will actually make it much less likely I will invest my funds with Lendy in future. I have frequently used the information/updates in the Weekly Update to invest in loans that I didn't previously hold. If I don't get information on active loans that I don't currently hold in future, I simply won't consider investing in any of them. Note that all loan updates are available on the Recent Updates page. Personally I don't find that format particularly readable, so have emailed Lendy Support (support@lendy.co.uk) to cease plans to drop the summary loan update email in the short term and consider an opt in / opt out route instead. If sufficient make the request then Lendy should honour their commitment to: " continue to improve these services based on your feedback" Hmm, didn't get much support when I suggested the same here - p2pindependentforum.com/post/223944/thread
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garfield
Member of DD Central
Posts: 490 
Likes: 268
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Post by garfield on Oct 26, 2017 11:28:43 GMT
My Loans has a lot of loans I either don't hold or no longer hold.
I can't quite work out which way it is, but I think it's all loans I've ever held parts in.
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copacetic
Member of DD Central
Posts: 306
Likes: 667
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Post by copacetic on Oct 26, 2017 11:30:48 GMT
I just logged in and noticed the new updates button. They seem to be testing it though because the 'My loans' tab includes loans I've long ago sold out of. It could be intentional but I think it would be cleaner having loans I'm currently invested in only.
I'm a bit surprised they don't have a non-live version of the website for testing.
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twoheads
Member of DD Central
Programming
Posts: 1,089
Likes: 1,192
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Post by twoheads on Oct 26, 2017 11:32:32 GMT
I just tried out the new 'bell' button. I'm in four loans (token amounts only) so I was surprised at the enormous list of updates when I selected 'my loans'. It turns out that 'my loans' includes all loans I have ever been in... even those I've been out of for over a year. I had rather expected the list to include my current loans only! Not that I'm particularly worried about it... it just seems a little strange. EDIT: Crossed with copacetic and garfield who've noticed the exact same strangeness! |
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garfield
Member of DD Central
Posts: 490
Likes: 268
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Post by garfield on Oct 26, 2017 12:42:49 GMT
I just tried out the new 'bell' button. What happened? No man is an island, Entire of itself. Each is a piece of the continent, A part of the main. If a clod be washed away by the sea, Europe is the less. As well as if a promontory were. As well as if a manor of thine own Or of thine friend's were. Each man's death diminishes me, For I am involved in mankind. Therefore, send not to know For whom the bell tolls, It tolls for thee. Sorry, I couldn't resist!
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