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Post by westcountry on Nov 15, 2017 9:42:31 GMT
Hi huddlecapital, I have tried to contact you via the "Send us a Message" form on your website. But once I've filled the form out, and click Submit, nothing happens - the Submit button doesn't seem to do anything. I've tried this using both Firefox and Internet Explorer, and both browsers had the same problem. Please could you look into this problem, and fix it? |
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Post by dan1 on Nov 15, 2017 9:44:37 GMT
Hi huddlecapital , I have tried to contact you via the "Send us a Message" form on your website. But once I've filled the form out, and click Submit, nothing happens - the Submit button doesn't seem to do anything. I've tried this using both Firefox and Internet Explorer, and both browsers had the same problem. Please could you look into this problem, and fix it? Sounds frustrating. I've not tried this myself but in my experience they've responded to emails pretty quickly (same working day).
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Post by westcountry on Nov 15, 2017 9:55:32 GMT
Hi huddlecapital , I have tried to contact you via the "Send us a Message" form on your website. But once I've filled the form out, and click Submit, nothing happens - the Submit button doesn't seem to do anything. I've tried this using both Firefox and Internet Explorer, and both browsers had the same problem. Please could you look into this problem, and fix it? Sounds frustrating. I've not tried this myself but in my experience they've responded to emails pretty quickly (same working day). Thanks dan1, I e-mailed Huddle Capital 6 days ago with my query (when does the Huddle 100 no-withdrawal period end) but had no reply, hence trying to contact them via their website. You seem to have had more luck with getting e-mails answered than I have!
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Post by dan1 on Nov 15, 2017 10:03:09 GMT
Sounds frustrating. I've not tried this myself but in my experience they've responded to emails pretty quickly (same working day). Thanks dan1 , I e-mailed Huddle Capital 6 days ago with my query (when does the Huddle 100 no-withdrawal period end) but had no reply, hence trying to contact them via their website. You seem to have had more luck with getting e-mails answered than I have! Not what we wanted to hear, you've been very patient. My last enquiry was back in July, so quite some time ago. From the Huddle 100 terms & conditions: "The investor can withdraw a cash equivalent of the Reward after a period of six months subsequent to the Reward being credited to their account."
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Post by huddlecapital on Nov 15, 2017 14:27:24 GMT
huddlecapital Is there anything we should know - I've been trying to phone you for the past couple of days with no results, and my e-mails are going unanswered? Hi I'm really sorry you've been unable to get through to us. I've reviewed all our inboxes and can't find any unanswered mail. As a reminder our contact number is 0113 4681408. If you do have any questions, someone will be available to talk to you Monday - Friday 09:00-17:30. Kind Regards The Huddle Capital Team
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Post by huddlecapital on Nov 15, 2017 14:36:13 GMT
Hi huddlecapital , I have tried to contact you via the "Send us a Message" form on your website. But once I've filled the form out, and click Submit, nothing happens - the Submit button doesn't seem to do anything. I've tried this using both Firefox and Internet Explorer, and both browsers had the same problem. Please could you look into this problem, and fix it? Hi, I'm really sorry you've been experiencing difficulties with our "send us a message" form. We've looked into your problem, and I am pleased to confirm that the form is working as normal. If you continue to experience this problem, please call us on 0113 4681408, and one of our Advisers will be happy to help you. Kind Regards The Huddle Capital Team
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r00lish67
Member of DD Central
Posts: 2,691 
Likes: 4,048
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Post by r00lish67 on Nov 15, 2017 16:38:54 GMT
Me too. huddlecapital , whilst you're there - despite the memes and jovial robot exterior, I genuinely am curious about your £1m 6-7% loan that I note has today disappeared again. Can you confirm why these were listed? Was it an error of some sort in putting them up there? |
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Post by westcountry on Nov 16, 2017 21:28:37 GMT
Hi huddlecapital , I have tried to contact you via the "Send us a Message" form on your website. But once I've filled the form out, and click Submit, nothing happens - the Submit button doesn't seem to do anything. I've tried this using both Firefox and Internet Explorer, and both browsers had the same problem. Please could you look into this problem, and fix it? Hi, I'm really sorry you've been experiencing difficulties with our "send us a message" form. We've looked into your problem, and I am pleased to confirm that the form is working as normal. If you continue to experience this problem, please call us on 0113 4681408, and one of our Advisers will be happy to help you. Kind Regards The Huddle Capital Team , I've just tried your "send us a message" form again, and it still isn't working just the same as a it was yesterday. Or does the message send through to you when I click Submit, even though there is no indication that the message has been sent?
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Post by huddlecapital on Nov 17, 2017 15:35:05 GMT
Hi, I'm really sorry you've been experiencing difficulties with our "send us a message" form. We've looked into your problem, and I am pleased to confirm that the form is working as normal. If you continue to experience this problem, please call us on 0113 4681408, and one of our Advisers will be happy to help you. Kind Regards The Huddle Capital Team , I've just tried your "send us a message" form again, and it still isn't working just the same as a it was yesterday. Or does the message send through to you when I click Submit, even though there is no indication that the message has been sent? Hi, Yes, that's correct. Looking at the time that you have sent this message, I believe that we do have your message. In order to verify this however, please could you call us on 0113 4681408, and we will be able to immediately validate this for you. Kind Regards, The Huddle Capital Team
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Post by huddlecapital on Nov 17, 2017 15:51:09 GMT
Me too. huddlecapital , whilst you're there - despite the memes and jovial robot exterior, I genuinely am curious about your £1m 6-7% loan that I note has today disappeared again. Can you confirm why these were listed? Was it an error of some sort in putting them up there? Hi My apologies for the late response, I've been doing some investigation so that I could come back to you with a full response. In short, you are correct, we have been doing some work on a new product, that is currently in its development stage. In both instances, trial loan data has been posted to our live site, rather than our staging development site. Please accept my sincere apology for any confusion, or concern this may have caused. If you do want to discuss further, please don't hesitate to contact me on 0113 4681408. Kind Regards, The Huddle Capital Team
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Post by huddlecapital on Nov 17, 2017 16:14:57 GMT
I'm suspicious. Huddle representative has provided nothing by way of an explanation as to why phone calls haven't been answered And Id like to ask via whom 'submit button' messages are routed? Aye curious and suspicious. Hi I appreciate your concern, and I would like, if I can to reassure you. All our lines are manned throughout office hours, and we are able to validate whether calls have "dropped" due to no one being available to take the call. I am pleased to confirm that there have been no abandoned or dropped calls, and I can confirm that systems testing has shown that we have not experienced any internet down time in the last 12 weeks, nor have any calls been dropped or abandoned. Sadly, this does mean that I am unable to provide a conclusive reason for the clients being unable to contact us, but I can say that is has not been as a result of either a technology failure, or an absence of staff to field the calls. Therefore, I am satisfied that anyone calling us on 0113 4681408 will be able to get through to someone between the hours of 09:00-17:30 Monday to Friday. In terms of the "submit button" responses these emails are directed to our "info@huddlecapital.com" email address. This is a group email address which is directed to every Huddle Team Member. Emails sent to this address, will be picked up by the most appropriate member. I hope I've been able to put your mind at rest, but if you do have any other questions at all, please don't hesitate to contact us. Kind Regards, The Huddle Capital Team
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r00lish67
Member of DD Central
Posts: 2,691
Likes: 4,048
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Post by r00lish67 on Nov 17, 2017 16:50:43 GMT
Me too. huddlecapital , whilst you're there - despite the memes and jovial robot exterior, I genuinely am curious about your £1m 6-7% loan that I note has today disappeared again. Can you confirm why these were listed? Was it an error of some sort in putting them up there? Hi My apologies for the late response, I've been doing some investigation so that I could come back to you with a full response. In short, you are correct, we have been doing some work on a new product, that is currently in its development stage. In both instances, trial loan data has been posted to our live site, rather than our staging development site. Please accept my sincere apology for any confusion, or concern this may have caused. If you do want to discuss further, please don't hesitate to contact me on 0113 4681408. Kind Regards, The Huddle Capital Team Thanks huddlecapital , a little bit concerning that test data was released to into the Live environment, but I appreciate you investigating and confirming, as it was rather bewildering.
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