aju
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Post by aju on Dec 16, 2017 13:07:39 GMT
I have emailed them - no response as yet. I'm in Portugal until March, so telephoning would be too expensive anyway, and I prefer email for the trail. Nice, I like your style ;-), is it hot or just warm at the moment! Hope you were not affected by those recent wildfires over there. I've had a lot of flannel usually dressing up incorrect or worse totally inaccurate assumptive answers - Sometimes it feels like talking to politicians I agree it's a bit odd based on your comments so far. Luckily I've never experienced slow sales but the I haven't done it for a long while and not since the new software system has been introduced in last year or so. Bloody Agile techniques only work if they are embedded rather than being an excuse for no more time consuming docs. I wonder if there is some parts of the old algorithm of not allowing 4 repayments after after a lull resetting the saleability of a loan perhaps - Just a thought. Another more important Issue for me is that none of this is visible so if they are making as much a mess of the backend as the front end seems then who knows what sh*te there is lurking in there. Its one of the reasons I meticulously keep track of ALL my statements and loanbook csv's. Mind you it does keep my brain alive working with Excel (2007) and VBA at this level too. I've purchased a lot of loans of late - sg's in ISA in particular I wonder if any of RR comments in statements.csv gives any pointers to this stuff. I do have a lot with many comments that suggest it is is working correctly but who knows. Anyway i'm sure you will get a resolution and it will be interesting to see what the outcome is if you can share.
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Post by misotu on Dec 16, 2017 13:43:47 GMT
It's 24 degrees and sunny, blue skies here today Fortunately, we weren't very close to the wildfires, but there was a lot of harrowing footage on the morning news. I've cancelled the new sale pending Zopa's response. If I sell to Core investors, I'm pretty much on target return and all my loans are SG, so 1% market adjustment is way too high. Matches their usual selling fee, which I'm sure is a coincidence. "Another more important Issue for me is that none of this is visible so if they are making as much a mess of the backend as the front end seems then who knows what sh*te there is lurking in there."
Quite so. It's one of the reasons why I'm withdrawing repayments from Zopa across the board, although we're also thinking of looking for a house in around 18 months, so having the funds more accessible makes sense.
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aju
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Post by aju on Dec 16, 2017 15:24:35 GMT
It's 24 degrees and sunny, blue skies here today Fortunately, we weren't very close to the wildfires, but there was a lot of harrowing footage on the morning news. That'll do me, the 24 degrees bit, is my invite in the post! . My sons on/off partner is Portuguese and it was quite hairy by all accounts near her village, she's safe now though. Yeah, I've wondered that one for a while but at the moment I'm not selling anything. I'm hoping this doesn't affect me when selling my loans for transfer of Classic to ISA with SG cover. The cynic in me says that now Zopa is nearly a bank then they will be factoring in the tax free nature of the ISA as well, lets hope I'm wrong. I've been investing more of late into ISA, keeping the Plus stuff to a very small 10%. At the moment I'm not sure all my current returns rates are not because of long time relend. I'm happy with our just over 5% over the last 2 years with this year (last 12 months) looking like 4.7% ish. The overall return rate is slipping slight over the last 3 years. Just glad I've got early adopter to bolster it as well. On the house front you could wait until the bottom inevitably falls out of the markets here and in EU and hopefully pick up a bargain. Mind you the best way to get a bargain is downsize from an expensive area to a more rural, sedate and cheaper area. We were very fortunate we nearly tripled our house size and halved our cost 3 years ago. Mind you we did have the luxury of Chinese Investors at that time wanting properties in Cambridge where we lived. Sadly most of that has apparently dried up of late.
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Post by misotu on Dec 16, 2017 21:45:32 GMT
You are welcome anytime aju The time to buy property in the EU was before National Self-Harm Day, when the £ was worth 1.35-1.44 euros! We had planned to retire to Portugal, but then a minority of UK voters were seized with madness and it's now less affordable and way too insecure, rights-wise, for our taste. So now we are looking to buy a place in Cornwall for our retirement and we will continue to spend the winter months in the far south of Europe. After summer in Scotland next year, we'll motor down to Cornwall and set up there for a while, start looking at houses. At our age, waiting for the market to bottom out in the UK will eat years we don't have to spare, so the price will be what it will be. Where did you move to after Cambridge?
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aju
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Post by aju on Dec 17, 2017 0:11:59 GMT
You are welcome anytime aju The time to buy property in the EU was before National Self-Harm Day, when the £ was worth 1.35-1.44 euros! We had planned to retire to Portugal, but then a minority of UK voters were seized with madness and it's now less affordable and way too insecure, rights-wise, for our taste. So now we are looking to buy a place in Cornwall for our retirement and we will continue to spend the winter months in the far south of Europe. After summer in Scotland next year, we'll motor down to Cornwall and set up there for a while, start looking at houses. At our age, waiting for the market to bottom out in the UK will eat years we don't have to spare, so the price will be what it will be. Where did you move to after Cambridge? I think we may have drifted a bit from loans chat, but brace yourself the flights are booked, get the kettle on. All I need now are the satnav co-ords . Not sure I should openly agree with your sentiments on what seems to have been the topic of conversation for the last year or so but for my sins I do. Its starting to make question time a bit boring as these days way too much of the political point scoring blah blah blah makes me think of my days in the real world the term JFDI springs to mind. We moved to mostly rainy Wiltshire about 3 years ago now. We took a good 18 months searching to find our place. We needed to be on good rail links to london as can't be missing the shows and the shopping - oops don't tell Mrs Aju. Our little ones (not so little these days but still on short elastic it seems) are spread out a bit so we had to be roughly half way between the smoke (London) and Plymouth. We are also near enough to the plains to be able to hear shell fire practice on the plains of of a summers evening. This rural stuff is bit dog sh*tey everywhere but we are really settled now and for us old codgers - well to be honest not that old but definitely very fortunate - we have never been happier than here. Lanzarote seems to have become a bit of a second home for a week or so every so often. We thought about a HH but after careful consideration decided that for the cost of one we could go on a serious lot of trips to different places across the planet and there was no worry of issues down the line as we'll just spend it all before we pop so to speak.
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benaj
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Post by benaj on Dec 17, 2017 11:21:08 GMT
I have emailed them - no response as yet. I'm in Portugal until March, so telephoning would be too expensive anyway, and I prefer email for the trail. ..... Apparently I will have to pay a bit over 1% in compensation to the new lenders (!). I don't follow this at all, given that my overall projected return is so close to that currently projected for Core, and given that these funds are SG-protected. But that's what they say. Phoning them is the best, their staffs usually give me a follow up call within the same day. My experience with email were no comparison to their telephone conversation. The cheap way to phone them is using voip apps. Skype payg is 1.8p per minute secure.skype.com/en/calling-rates?expo365=empty
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aju
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Post by aju on Dec 17, 2017 12:47:03 GMT
I have emailed them - no response as yet. I'm in Portugal until March, so telephoning would be too expensive anyway, and I prefer email for the trail. ..... Apparently I will have to pay a bit over 1% in compensation to the new lenders (!). I don't follow this at all, given that my overall projected return is so close to that currently projected for Core, and given that these funds are SG-protected. But that's what they say. Phoning them is the best, their staffs usually give me a follow up call within the same day. My experience with email were no comparison to their telephone conversation. The cheap way to phone them is using voip apps. Skype payg is 1.8p per minute secure.skype.com/en/calling-rates?expo365=emptyI would normally agree that voice is better but sometimes - certainly in my experience with Zopa so far and especially with the volume of change at the moment - it can be very useful to have a paper trail. My last 4/5 queries have resulted in them answering inconsistently at the front end and subsequently they have had to go down the s/w tree a bit more to get more accurate answers. I personally am not asking them many simple questions most are related to the oddities in the data of the CSV's ( i've given up moaning about the online loanbook, its searching capability is very limited to text fields only). It took me along time to realise that changes in back end processes can mean that the statements.csv alone keeps changing, potentially for all the statements right back to the start of my investment - in my case 2006. Its not new, I first realised when Zopa cocked up the Fees change over in 2015 almost the whole years statements were updated as a result of the fix to make the numbers accurate. Most of those types of things are quite complicated and many of the things that are brought to their attention change this stuff quite a bit. The comments field alone in the Loanbook csv they change quite a bit but it's less important in the loanbook csvs as they are more a complete entity. Of course there aren't too many people querying this stuff bu all the same a paper trail when one is dealing with 5 figure sums is very important in my eyes.
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Post by misotu on Dec 18, 2017 9:42:14 GMT
benaj You're absolutely right and in fact we have an account with around £9 credit still on it :rolleyes: Completely forgot about skype - we phone people so rarely - but it was kind of you to post a link and it certainly is a lot less expensive than using our mobile! I'll see what they say in response to the email. Like aju, I like to have the paper trail, although phoning them to insist that they give me my money, if it comes to that, will probably be more effective in terms of a quick resolution.
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aju
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Post by aju on Dec 18, 2017 13:55:20 GMT
benaj You're absolutely right and in fact we have an account with around £9 credit still on it :rolleyes: Completely forgot about skype - we phone people so rarely - but it was kind of you to post a link and it certainly is a lot less expensive than using our mobile! I'll see what they say in response to the email. Like aju, I like to have the paper trail, although phoning them to insist that they give me my money, if it comes to that, will probably be more effective in terms of a quick resolution. I'm not sure of your predicament but since the EU forced the rules on roaming recently then all UK mobile contracts should enable free calls (sort of free it comes out of your contract minutes) from EU countries to the Uk. Worked for us in Lanzarote last October with Tesco's anyway. Just a thought, it may well be that you are currently not allowed to have a UK sim depending on your residential status.
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Post by misotu on Dec 19, 2017 10:59:35 GMT
I had a response from Zopa yesterday. Very quick and actually a much better quality of response than usual, I'm happy to say: I do apologise for the inconvenience caused when you attempted to place a sell request on the 16/11, which therefore lead to you not being able sell any of your loan contracts within your Access product.
This was due to a technical issue which caused delays with a few investors loan sales. This has now been fixed, and as your account stands, you can initiate a new loan sale within Access, and we believe this should run more smoothly.
In regards to the market rate adjustment fee this can apply to all investment products at Zopa. This means you could incur a market rate adjustment fee in Classic, Core, Plus as well as Access.
To explain in more detail, any loans that are being sold by current investors are put on what we call a secondary market (as opposed to brand new loans which are on the primary market), and if these loans are at a lower market rate, the investor placing the sale is charged a compensation fee. This is in order to make up the difference in interest and bring the loan to the same level as new loans, and enable them to be picked up by other investors. This rate is not dependent on the advertised rate of each investment product.
As a gesture of good will, due to the delay with your initial loan sell, Zopa will look to rebate the market rate adjustment fee, when you place a new sell request within your Access product. So I put my loans back up for sale yesterday and by this morning had sold around 85% of them. This is more like it We're on a pay-as-you-go Sim aju. We almost never make phone calls but we have to have a phone for emergencies and to receive one-time pass codes on a few of our accounts. So no included minutes and it's astonishingly difficult to find out what the terms of the deal are. The rate per minute is very high, even in the UK, though. But it costs us around £20 per annum, which is the cheapest deal we could find.
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aju
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Post by aju on Dec 19, 2017 15:15:07 GMT
</snipped> This was due to a technical issue which caused delays with a few investors loan sales. This has now been fixed, and as your account stands, you can initiate a new loan sale within Access, and we believe this should run more smoothly.
So I put my loans back up for sale yesterday and by this morning had sold around 85% of them. This is more like it We're on a pay-as-you-go Sim aju. We almost never make phone calls but we have to have a phone for emergencies and to receive one-time pass codes on a few of our accounts. So no included minutes and it's astonishingly difficult to find out what the terms of the deal are. The rate per minute is very high, even in the UK, though. But it costs us around £20 per annum, which is the cheapest deal we could find. That was very quick. Shame it took them so long to come clean and even worse I wonder how many others were affected... That's a good PAYG deal, I haven't had one them for a while. In the days we did have one it always seemed that if we didn't make 1 call at least every so often in a designated period they would just suck up the rest of the payg amount and park the sim. You would then have to jump through hoops to get the sim re-activated. It was always hit and miss whether you would get your lost unused payment reinstated though.
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Post by misotu on Dec 19, 2017 17:02:46 GMT
Yes, we have to use the sim every 3 months. We just send a quick text to someone. It is a pain remembering though ... we do a calendar reminder. It has worked so far! Yes, I love the wording "a few investors". Just, you know, a couple of lenders. Maybe a handful. Nothing to worry about
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benaj
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Post by benaj on Dec 19, 2017 17:27:23 GMT
I had a response from Zopa yesterday. Very quick and actually a much better quality of response than usual, I'm happy to say: I do apologise for the inconvenience caused when you attempted to place a sell request on the 16/11, which therefore lead to you not being able sell any of your loan contracts within your Access product.
This was due to a technical issue which caused delays with a few investors loan sales. This has now been fixed, and as your account stands, you can initiate a new loan sale within Access, and we believe this should run more smoothly.
..... As a gesture of good will, due to the delay with your initial loan sell, Zopa will look to rebate the market rate adjustment fee, when you place a new sell request within your Access product. So I put my loans back up for sale yesterday and by this morning had sold around 85% of them. This is more like it ..... That's good news. I am happy to see Zopa has fixed the issue and looking to rebate the adjustment fee. I wish they sell loans a lot faster like other p2p providers. FC sold one of my request within hours recently, 20 days is way to long IMHO.
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