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Post by RateSetter on Dec 15, 2017 11:32:20 GMT
Good morning everyone.
Participants and readers of the P2P Independent Forum will be aware that since the start of 2017, RateSetter has not had a representative on the Forum. However, we continue to regularly read Forum threads as they offer interesting insight into what active investors are thinking.
We have established this RateSetter account, but we do not intend to become an active participant on the Forum. In our view, the best way for anybody to get an accurate answer to questions about how RateSetter works (or any aspect of how our market operates, or our lending policies and procedures, etc) is to contact us directly by phone or email, and we also respond to questions submitted on the Blog page of our website.
We are always very happy to provide information via these channels, which Forum members should feel free to reflect back into the Forum.
For anyone who doesn't have our contact details they are: 020 3142 6226 and contactus@ratesetter.com.
Thanks very much,
RateSetter
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mark123
Member of DD Central
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Post by mark123 on Dec 15, 2017 15:52:38 GMT
Welcome back to the forum. Lets hope for at least an occasional post even if you are not an active participant  |
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jonah
Member of DD Central
Posts: 2,031
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Post by jonah on Dec 15, 2017 16:40:27 GMT
Good to know that you are reading. Whilst I understand the desire to channel feedback via specific channels and to have dialogue on a 1-1 basis, a little clarity or conspiracy theory debunking once in a while here may reduce some of the load on those channels and / or help with the general impression. That said, it's your business to run how you see fit. I'm hoping that includes a slightly more robust PF percentage moving forward, but that's just me! Welcome and as mark123 suggested, please do contribute what you can etc. |
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rscal
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Post by rscal on Dec 18, 2017 13:20:19 GMT
Hello Ratesetter Representative,
My question is: can I open a second or separate Ratesetter lending account to the one I originally opened?
Thank you
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Post by skint4achange on Dec 18, 2017 13:23:26 GMT
I do not think that they will answer that question on here (If you read their post, they do not intend to become active on here).
However, I have 2 accounts. One in my name and one in my wife's name.
Not sure why you would want to open 2 accounts in your own name?
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toffeeboy
Member of DD Central
Posts: 538
Likes: 385
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Post by toffeeboy on Jan 4, 2018 13:18:35 GMT
Hello Ratesetter Representative, My question is: can I open a second or separate Ratesetter lending account to the one I originally opened? Thank you I don't think that any site will allow you to open a second account in the same name for several reasons but as skint4achange says "why would you?" all the reasons I can think of are dodgy hence the reason it is not allowed.
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ashtondav
Member of DD Central
Posts: 1,814
Likes: 1,092
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Post by ashtondav on Jan 4, 2018 18:51:05 GMT
I just can't understand this attitude. Communication via all channels is good. Very good. It costs virtually nothing to post a few words on this forum which may save many separate phone calls or emails. ZOPA have the same attitude, AC for all their faults take the time to respond.
Does RS really not want to engage with their most informed and active investors/lenders? Most strange, but I guess Marketing and Customer Service Strategy must have changed since my day in the office.
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Post by skint4achange on Jan 4, 2018 19:54:12 GMT
I just can't understand this attitude. Communication via all channels is good. Very good. It costs virtually nothing to post a few words on this forum which may save many separate phone calls or emails. ZOPA have the same attitude, AC for all their faults take the time to respond. Does RS really not want to engage with their most informed and active investors/lenders? Most strange, but I guess Marketing and Customer Service Strategy must have changed since my day in the office. My Bold: I think you misunderstand how RS look at this! Do you really think that RS want their investors to be informed and active? Short answer, no because Informed and active investors ask too many questions that they do not like. However, people who do not ask questions and only ever see the interest rates that their bank is offering them and think that anything above 0.1% is a bonus are the kind of investors RS like.
I think the best days of RS (And many other P2P sites!) are a long and distant memory. Partially due to gullible investors, partially because of the glut of money coming in via IFISA funds.
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Post by df on Jan 4, 2018 20:35:35 GMT
I just can't understand this attitude. Communication via all channels is good. Very good. It costs virtually nothing to post a few words on this forum which may save many separate phone calls or emails. ZOPA have the same attitude, AC for all their faults take the time to respond. Does RS really not want to engage with their most informed and active investors/lenders? Most strange, but I guess Marketing and Customer Service Strategy must have changed since my day in the office. Some platforms are actively engaged here, some aren't. It more or less depends on the size of their loan-book. I don't think Zopa/FC/RS/etc. would be interested in active engagement with a small minority of their customers via forum. However, in my personal experience, RS customer service was brilliant when I contacted them directly.
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Post by jackpease on Jan 5, 2018 7:39:40 GMT
>>>I just can't understand this attitude
I can! Communication is really easy for as long as there is good news, and the platform is small. Once the defaults start rolling in, as they surely do, the questions mount up, which if answered trigger a whole heap more, but usually if a loan is in default there are no answers, if you update with no news you are flamed, if you hopecast you are flamed, if you are honestly pessimistic you are flamed. The more a platform engages the more the expectation of an all-hours within-the-hour response service develops with platform reps having to apologise for having a holiday or going to bed.
Add to that some quite nasty personal comments and it becomes a fairly logical decision that it may be easier not to engage at all. Westonkev from early days said exactly this when he pulled his semi-official RS mouthpiece facility.
Assetz has come through all this with flying colours. I don't think the likes of Moneything and new platforms are fair examples as they are not having to justify defaults, but that might be changing. There is also an interpretation that announcements to this forum by platform reps can breach financial rules.
I don't think there are many businesses subject to such forensic examination in real time - not saying that's a bad thing more that it must be like a celeb constantly being papped.
Jack P
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Post by ogglet on Jan 5, 2018 11:09:58 GMT
Absolutely “spot on analysis” and with regard to westonkev, I initially thought he was a very clever concept of an official/non-official Ratesetter mouthpiece but soon realised he truly was just an employee who had the spherical anatomy to make useful comment and squash some of the conspiracy theory.
I bet his superiors were a bit nervous of his presence on this forum. Shame he didn’t persuade someone to take up his place here when he left, or Ratesetter weren’t shrewd enough to fill the gap. One of the reasons I invested with Ratesetter was because I valued his presence here.
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Post by WestonKevTMP on Jan 6, 2018 17:29:54 GMT
I bet his superiors were a bit nervous of his presence on this forum.... The "superiors" were fine. It was more the official PR spin communication boys, who had a mini heart attack every time they saw my icon appear.....
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happy
Member of DD Central
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Post by happy on Jan 6, 2018 19:13:05 GMT
Absolutely “spot on analysis” and with regard to westonkev, I initially thought he was a very clever concept of an official/non-official Ratesetter mouthpiece but soon realised he truly was just an employee who had the spherical anatomy to make useful comment and squash some of the conspiracy theory. I bet his superiors were a bit nervous of his presence on this forum. Shame he didn’t persuade someone to take up his place here when he left, or Ratesetter weren’t shrewd enough to fill the gap. One of the reasons I invested with Ratesetter was because I valued his presence here.Here, Here!! I would think I almost trippled my per-site limit with RS as a direct result of the confidence westonkev gave me in RS. Now I am down to about 25% of my peak. Tells a story I'm sure.
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Post by chris1881 on Jan 15, 2018 18:47:43 GMT
Absolutely “spot on analysis” and with regard to westonkev, I initially thought he was a very clever concept of an official/non-official Ratesetter mouthpiece but soon realised he truly was just an employee who had the spherical anatomy to make useful comment and squash some of the conspiracy theory. I bet his superiors were a bit nervous of his presence on this forum. Shame he didn’t persuade someone to take up his place here when he left, or Ratesetter weren’t shrewd enough to fill the gap. One of the reasons I invested with Ratesetter was because I valued his presence here.Here, Here!! I would think I almost trippled my per-site limit with RS as a direct result of the confidence westonkev gave me in RS. Now I am down to about 25% of my peak. Tells a story I'm sure.
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Post by chris1881 on Jan 15, 2018 18:48:41 GMT
Likewise, actually more so. The Kev reassurance factor created trust. With Kev, I was into six figures with RS. Now small four figures. Brands are about trust.
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