ilmoro
Member of DD Central
'Wondering which of the bu***rs to blame, and watching for pigs on the wing.' - Pink Floyd
Posts: 11,329 
Likes: 11,549
|
Post by ilmoro on Apr 9, 2018 19:11:13 GMT
Well, that's a surprise. Could it be there has been an uncorrectable glitch in the systems covering movement of previously eligible funds between accounts, so the simplest solution has been go back to 12 March, and start again - extending the offer to 15 April so that IT dept have some time to ensure the same thing doesn't happen again? What a glitch with a promotion? Getting a sense of deja vu. 
|
|
|
|
Post by chris on Apr 9, 2018 19:15:37 GMT
Well, that's a surprise. Could it be there has been an uncorrectable glitch in the systems covering movement of previously eligible funds between accounts, so the simplest solution has been go back to 12 March, and start again - extending the offer to 15 April so that IT dept have some time to ensure the same thing doesn't happen again? *Sigh*, no it's not yet another conspiracy. The whole system is built on historical data that is recalculated as we need (ie. we can simply delete data two years, three months, and eight days ago and the system will refill that in using the latest calculations).
|
|
oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
|
Post by oldgrumpy on Apr 9, 2018 19:42:02 GMT
Ah! Never mind. As if by magic my eligible investment figure has reappeared. Jessica was going to update me within a week. This has happened within a few hours. Thanks, guys/gals  Perhaps AC have sacked Sergei and re-employed the hamsters. |
|
niceguy37
Member of DD Central
Posts: 504
Likes: 254
|
Post by niceguy37 on Apr 9, 2018 21:44:50 GMT
I think it's a smart move on AC's part to persuade lenders to start their 2018/18 IFISA's with AC.
|
|
jayjay
Member of DD Central
Posts: 264
Likes: 116
|
Post by jayjay on Apr 10, 2018 8:20:02 GMT
I think it's a smart move on AC's part to persuade lenders to start their 2018/18 IFISA's with AC. Or was it just dumb to terminate the last offer on 4 Apr? I think they thought people would understand that they could put their 18/19 money ready in anticipation. I dont think many people were convinced it worked like that - hence the change in heart?
|
|
niceguy37
Member of DD Central
Posts: 504
Likes: 254
|
Post by niceguy37 on Apr 10, 2018 8:53:38 GMT
I think it's a smart move on AC's part to persuade lenders to start their 2018/18 IFISA's with AC. Or was it just dumb to terminate the last offer on 4 Apr? I think they thought people would understand that they could put their 18/19 money ready in anticipation. I dont think many people were convinced it worked like that - hence the change in heart? Personally, I think they were focused on securing 2017/18 IFISA investments. Then, having seen it's success, decided to entice lenders to start their 2018/19 IFISA's with AC, knowing that unless things get quite bumpy most lenders will probably continue with AC for the rest of 2018/19. But I believe you are right in that they thought people would realise they could load up their QAAs and then transfer to their 2018/19 IFISAs. In the end, though, it's not bad marketing to extend the offer for those who didn't quite make the deadline. And I'm intending to take advantage of the offer.
|
|
dandy
Posts: 427
Likes: 341
|
Post by dandy on Apr 10, 2018 10:00:28 GMT
Or was it just dumb to terminate the last offer on 4 Apr? I think they thought people would understand that they could put their 18/19 money ready in anticipation. I dont think many people were convinced it worked like that - hence the change in heart? Personally, I think they were focused on securing 2017/18 IFISA investments. Then, having seen it's success, decided to entice lenders to start their 2018/19 IFISA's with AC, knowing that unless things get quite bumpy most lenders will probably continue with AC for the rest of 2018/19. But I believe you are right in that they thought people would realise they could load up their QAAs and then transfer to their IFISAs. In the end, though, it's not bad marketing to extend the offer for those who didn't quite make the deadline. And I'm intending to take advantage of the offer. maybe it is just as simple as they need more money to fund the loans in the pipeline? It looks like the access accounts are down to just 3% cash. It used to be much higher than that
|
|
|
|
Post by westcountryfunder on Apr 10, 2018 10:15:17 GMT
maybe it is just as simple as they need more money to fund the loans in the pipeline? It looks like the access accounts are down to just 3% cash. It used to be much higher than that Yeah, I reckon you're right. Could explain why a withdrawal I did yesterday (AC's acknowledgement email timed 09:06) is not in my bank account today - likely to be there tomorrow. Withdrawals never have been reliable, mind you. Wouldn't mind quite so much if I got another day's interest on the money!
|
|
|
|
Post by chris on Apr 10, 2018 10:27:40 GMT
Yeah, I reckon you're right. Could explain why a withdrawal I did yesterday (AC's acknowledgement email timed 09:06) is not in my bank account today - likely to be there tomorrow. Withdrawals never have been reliable, mind you. Wouldn't mind quite so much if I got another day's interest on the money! When a withdrawal is requested those funds are ringfenced and cannot be used for anything else, so they do not sit in the QAA or any other investment account. They are held as cash in the client money account pending processing. There's been a slight change to the withdrawal process which has caused some delays.
|
|
|
|
Post by westcountryfunder on Apr 10, 2018 11:22:56 GMT
Yeah, I reckon you're right. Could explain why a withdrawal I did yesterday (AC's acknowledgement email timed 09:06) is not in my bank account today - likely to be there tomorrow. Withdrawals never have been reliable, mind you. Wouldn't mind quite so much if I got another day's interest on the money! When a withdrawal is requested those funds are ringfenced and cannot be used for anything else, so they do not sit in the QAA or any other investment account. They are held as cash in the client money account pending processing. There's been a slight change to the withdrawal process which has caused some delays. So that's alright then. I'm enthusiastic about AC, on the whole, but this is disappointing. I hope this 'slight change' is not permanently going to cause delays to OUR money. Perhaps to some lenders this is unimportant, but of the several P2P platforms which I use, AC is the least reliable when it comes to withdrawals.
|
|
|
|
Post by chris on Apr 10, 2018 11:25:31 GMT
When a withdrawal is requested those funds are ringfenced and cannot be used for anything else, so they do not sit in the QAA or any other investment account. They are held as cash in the client money account pending processing. There's been a slight change to the withdrawal process which has caused some delays. So that's alright then. I'm enthusiastic about AC, on the whole, but this is disappointing. I hope this 'slight change' is not permanently going to cause delays to OUR money. Perhaps to some lenders this is unimportant, but of the several P2P platforms which I use, AC is the least reliable when it comes to withdrawals. It's a tweak to help reduce risk of fraud based on the latest advice from the partner service we use. Automation will help speed that step up in the next couple of weeks, maybe days, but for now it involves a manual check.
|
|
oldgrumpy
Member of DD Central
Posts: 5,087
Likes: 3,233
|
Post by oldgrumpy on Apr 10, 2018 13:43:20 GMT
"It's a tweak to help reduce risk of fraud based on the latest advice from the partner service we use. Automation will help speed that step up in the next couple of weeks, maybe days, but for now it involves a manuel check."
AC accounts dept this morning:
Sorry Chris- I just felt like being silly after coming home from the dentist 
|
|
guff
Posts: 730
Likes: 707
|
Post by guff on Apr 10, 2018 13:50:23 GMT
Sorry Chris- I just felt like being silly after coming home from the dentist
Have you given up on the postal practice oldgrumpy ? 
|
|
|
|
Post by westcountryfunder on Apr 10, 2018 14:19:20 GMT
Sorry Chris- I just felt like being silly after coming home from the dentist
Have you given up on the postal practice oldgrumpy ? makes sure his dentist still uses Laughing Gas.........
|
|
sl75
Posts: 2,092
Likes: 1,245
|
Post by sl75 on Apr 13, 2018 11:01:51 GMT
Yeah, I reckon you're right. Could explain why a withdrawal I did yesterday (AC's acknowledgement email timed 09:06) is not in my bank account today - likely to be there tomorrow. Withdrawals never have been reliable, mind you. Wouldn't mind quite so much if I got another day's interest on the money! When a withdrawal is requested those funds are ringfenced and cannot be used for anything else, so they do not sit in the QAA or any other investment account. They are held as cash in the client money account pending processing. There's been a slight change to the withdrawal process which has caused some delays. Once funds are ringfenced pending processing in my personal bank account for a transfer to someone else's bank account, it takes a matter of seconds before the transfer actually shows up in the recipient account. It is a shame that either AC or their banking partner are not capable of using the same level of technology that other banks have had access to for around a decade now....
|
|
