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Post by anthony on Apr 6, 2018 8:24:20 GMT
I've tried this morning to register for the AC IFISA but I'm unable to get passed the "agree to terms & conditions" page. When you click Accept, the screen just displays the same page over and over again.
I've raised it with live chat and they're looking into it.
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warn
Member of DD Central
Curmudgeon
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Post by warn on Apr 6, 2018 8:29:10 GMT
I've tried this morning to register for the AC IFISA but I'm unable to get passed the "agree to terms & conditions" page. When you click Accept, the screen just displays the same page over and over again. I've raised it with live chat and they're looking into it. Yes, another opportunity for the IT guys. Bit of a KFC moment, IMO.
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oldgrumpy
Member of DD Central
Posts: 5,087
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Post by oldgrumpy on Apr 6, 2018 8:46:12 GMT
Yes, that's been conked out since 00:01 BST today!  Still doesn't work. I'll invest in a bar of Snickers instead. I like nuts. I like bars too. At college I was a bar steward. |
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Post by chris on Apr 6, 2018 9:20:20 GMT
There's a token based security system between us and the third party provider who manage our ISA offering, this communication channel was breaking in a particular scenario. If you started the ISA registration process and completed within 1 hour then it worked fine. If you started and then came back the next day and completed it worked fine. It broke though if you started the process and took longer than one hour to complete on the same day, as the communication channel between the two systems was "closed" and not properly reopened.
A fix for this has now been set live.
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Post by anthony on Apr 6, 2018 9:40:40 GMT
A fix for this has now been set live. Thanks chris for looking at this. I've tried again, got passed the declarations, entered my National Insurance number but then was returned to the Standard Account dashboard page with an error "There was an error creating your IFISA account, please try again later". Just thought I'd let you know in case something else is awry. Anthony
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Post by chris on Apr 6, 2018 9:42:19 GMT
A fix for this has now been set live. Thanks chris for looking at this. I've tried again, got passed the declarations, entered my National Insurance number but then was returned to the Standard Account dashboard page with an error "There was an error creating your IFISA account, please try again later". Just thought I'd let you know in case something else is awry. Anthony Different error at least. I have one of my guys looking into it now.
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oldgrumpy
Member of DD Central
Posts: 5,087
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Post by oldgrumpy on Apr 6, 2018 13:36:32 GMT
Great day for the IFISA hamster to go on strike!  |
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Post by jevans4949 on Apr 6, 2018 14:37:15 GMT
Great day for the IFISA hamster to go on strike! Never mind, they've got 364 days left to sort it out.
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Post by chris on Apr 6, 2018 15:01:30 GMT
It should have been sorted earlier in the afternoon - sorry I've been in meetings.
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dermot
Member of DD Central
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Post by dermot on Apr 6, 2018 15:35:06 GMT
It should have been sorted earlier in the afternoon - sorry I've been in meetings. Just tried for the first time since early this morning (when I hit the endless loop), got as far as entering my N.I. number just now, then: " THERE WAS AN ERROR CREATING YOUR IFISA ACCOUNT, PLEASE TRY AGAIN LATER "
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Post by chris on Apr 6, 2018 15:37:59 GMT
It should have been sorted earlier in the afternoon - sorry I've been in meetings. Just tried for the first time since early this morning (when I hit the endless loop), got as far as entering my N.I. number just now, then: " THERE WAS AN ERROR CREATING YOUR IFISA ACCOUNT, PLEASE TRY AGAIN LATER " One of my developers will send you a PM. Could you liaise with them so that they can test and resolve your specific case please.
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dermot
Member of DD Central
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Post by dermot on Apr 6, 2018 15:42:10 GMT
Will do, thanks!
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warn
Member of DD Central
Curmudgeon
Posts: 625
Likes: 647
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Post by warn on Apr 6, 2018 15:49:46 GMT
Just tried for the first time since early this morning (when I hit the endless loop), got as far as entering my N.I. number just now, then: " THERE WAS AN ERROR CREATING YOUR IFISA ACCOUNT, PLEASE TRY AGAIN LATER " One of my developers will send you a PM. Could you liaise with them so that they can test and resolve your specific case please. Still broken for me too, chris.
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Post by chris on Apr 6, 2018 15:50:43 GMT
We've found a way to recreate it, so we're working on it now. Thanks all will let you know when resolved.
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Post by chris on Apr 6, 2018 17:34:23 GMT
This should be fixed now and I've been able to go through the full registration on my own account.
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