Is this a sign of better recoveries in the future ?

Better to have rung them at the start of the week and say if your finance department does not contact us in 48 hours we will commence recovery action.  Then FS could have updated us with “We gave xyz 48 hours to contact us. They failed and we have commenced further action ...... and are charging them 70p per £1000 per day (for ex) ..... and will update you on the the recovery progress every 30 days”

It was already beyond the “expected” end date.