jomantha
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Post by jomantha on Dec 17, 2018 16:42:59 GMT
Just wondering I will be once I'm home.
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jomantha
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Post by jomantha on Dec 17, 2018 16:49:18 GMT
Dear
Thank you for your email.
We are presently awaiting confirmation of communications from our Communications team. Once released you can be assured these will be sent to all lenders in these loans.
Thank you for your patience in this matter.
Kind regards,
The Lendy Team
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sl75
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Post by sl75 on Dec 17, 2018 17:07:07 GMT
For the formal complaints procedure (as described at www.fca.org.uk/consumers/how-complain and also in Lendy's FAQ), Lendy have 8 weeks to provide a final response to your complaint before escalating it to the regulatory body (via the Financial Ombudsman Service).
The FCA do not deal with individual complaints from customers. You appear to have misunderstood their role.
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richox
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Post by richox on Dec 17, 2018 17:09:50 GMT
Who are these people who are waiting for communications from the Communications team?
Surely all communications should come from the Communications team, so If they are the Communications team then they are saying they need to wait for a communication from themselves before they can communicate it to us.
If they are not the Communications team then
1) why are they sending communications, and
2) we could all be in for a long wait because Lendy doesn't have a Communications team.
Yet another example of Lendy's never ending obfuscation.
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Mr_N
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Post by Mr_N on Dec 17, 2018 17:10:00 GMT
Just wondering I will be once I'm home. Make a formal written complaint to Lendy first, wait for their final response, or 8 weeks since serving your complaint, then escalate it to the Ombudsman and forward copies of communications to the FCA for their records.
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Post by loftankerman on Dec 17, 2018 17:19:22 GMT
Dear Thank you for your email. We are presently awaiting confirmation of communications from our Communications team. Once released you can be assured these will be sent to all lenders in these loans. Thank you for your patience in this matter. Kind regards, The Lendy Team There was a time when one of my jobs was to spin technical problems as being someone else's fault. It rarely took me an hour and was always successful. Things must be pretty bad if it is taking them this long to come up with a fanciful story.
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adrianc
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Post by adrianc on Dec 17, 2018 17:25:03 GMT
I take it you've now seen the note sent to all investors?
Better late than never, but...
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jomantha
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Post by jomantha on Dec 17, 2018 17:26:10 GMT
Just seen it now. How has it taken half an hour short of 5 days to send that!
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jomantha
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Post by jomantha on Dec 17, 2018 17:26:38 GMT
Re FCA role. I was pondering what there role.would be with a company that was just not communicating
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Mr_N
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Post by Mr_N on Dec 17, 2018 17:53:28 GMT
Re FCA role. I was pondering what there role.would be with a company that was just not communicating Their role is to regulate and ensure compliance. Communication, or lack thereof is a matter for the Ombudsman. If consumers have been treated unfairly the Ombudsman will intervene, and where appropriate will uphold complaints and order Lendy compensate accordingly.
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MarkT
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Post by MarkT on Dec 17, 2018 18:19:58 GMT
There is no situation so bad that the FCA cannot make worse.
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Mucho P2P
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Post by Mucho P2P on Dec 17, 2018 18:51:44 GMT
For the formal complaints procedure (as described at www.fca.org.uk/consumers/how-complain and also in Lendy's FAQ), Lendy have 8 weeks to provide a final response to your complaint before escalating it to the regulatory body (via the Financial Ombudsman Service).
The FCA do not deal with individual complaints from customers. You appear to have misunderstood their role.
Whilst the FCA does not deal with individual complaints, individual complaints received by the FCA are noted (especially if there are sufficient numbers) for future regulatory inspections of the authorised firm.
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Mucho P2P
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Post by Mucho P2P on Dec 17, 2018 18:54:02 GMT
Re FCA role. I was pondering what there role.would be with a company that was just not communicating Lendy has a set number of days to reply to various communications, dependant upon topics. If not adhered to, the FCA has the power to fine Lendy.
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Mucho P2P
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Post by Mucho P2P on Dec 17, 2018 18:57:49 GMT
Dear Thank you for your email. We are presently awaiting confirmation of communications from our Communications team. Once released you can be assured these will be sent to all lenders in these loans. Thank you for your patience in this matter. Kind regards, The Lendy Team There was a time when one of my jobs was to spin technical problems as being someone else's fault. It rarely took me an hour and was always successful. Things must be pretty bad if it is taking them this long to come up with a fanciful story. LOL, the buck stops with Lendy on this one. They authorised all those loans, and all those loans passed their experienced (cough cough) credit team scrutinisation.
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ozboy
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Mine's a Large One! (Snigger, snigger .......)
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Post by ozboy on Dec 17, 2018 19:40:45 GMT
There was a time when one of my jobs was to spin technical problems as being someone else's fault. It rarely took me an hour and was always successful. Things must be pretty bad if it is taking them this long to come up with a fanciful story. LOL, the buck stops with Lendy on this one. They authorised all those loans, and all those loans passed their experienced (cough cough) credit team scrutinisation. Yes, the famous " Thorough and stringent In-House Due Diligence from a top professional team", to broadly paraphrase. What a load of steaming excrement. It's just the sheer blatancy that gets to you, that Lendy think Lenders are complete and utter moron twit thicko divvy numbskulls.
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