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Post by df on Jul 11, 2019 22:36:57 GMT
Everything's gone large on my computer screen. Can live with that, but can't see the purpose of spending time on changing layout and colours. It was fine prior to "fluorescent revolution", nobody complained about the colours... Unless I'm missing the point, I think RS would be better off putting this part of development on hold and stick to core business.
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09dolphin
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Post by 09dolphin on Jul 12, 2019 4:03:45 GMT
I already miss the time for the last matched rate, especially in the 1 year market.
As this is the RS "shop window" I do wonder what market testing has been undertaken before implementation. I suspect they have only asked people in the office who are not investors or users of the product. It reminds me of my local supermarket when they change the aisles where products normally are. The manager tells me that when they are told to do this by HQ they always lose some customers and it takes time to replace them
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r00lish67
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Post by r00lish67 on Jul 12, 2019 7:45:19 GMT
Bug report: 1. The cancel orders link doesn't function 2. The cancel individual order link doesn't function 3. The statistics page has no menu so there is no way back to the main screen 4. You can't view "your unmatched money" (the one with a change and cancel on each rate) without going through the process of pretending to invest Style report: 5. The colour scheme hasn't grown on me (personal taste) 6. The font selection appears to randomly switch from Noe serif to Capra sans to Robotto with no apparent style or logic 7. Font size appears equally random, for example on the "Your money on loan" page the column headings are 12px and the text in the columns is 16px To repeat a previous comment, this website does not give confidence to investors placing thousands or hundreds of thousands of pounds on loan. Good luck, Mark Impressive. You must be the guy who does the TPS reports at work, right?
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aju
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Post by aju on Jul 12, 2019 8:14:01 GMT
I think they forgot to change the links colours as well all mine are red meaning i've been there already. The view links on the details of my loans are all red! Sorry pink on mrs aju's tab2.
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djay
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Post by djay on Jul 12, 2019 10:23:25 GMT
So the help desks response about the change in UI is "RateSetter has made these changes in order to ensure a cleaner and easier customer journey."🤔
My concerns have been passed on to management.🙄
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Post by propman on Jul 12, 2019 12:01:13 GMT
Another "quirk" when in the "expert" screen you cannot navigate to the other account, it gives you an error message of "amount not entered"!
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mb
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Post by mb on Jul 12, 2019 16:15:34 GMT
"RateSetter has made these changes in order to ensure a cleaner and easier customer journey."🤔 That's crazy. It's getting increasingly difficult to do things and the changes are so frequent that customers have to come to forums like this to figure out how to do stuff that used to be easy. Has anyone figured a way of finding the time of the match that is shown as the 'last matched rate'?
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Post by RateSetter on Jul 12, 2019 16:55:10 GMT
Thank you for all the comments. We are making improvements to the member area to make it easier and more logical to navigate, especially for customers who are new to RateSetter. We recognise that P2P can be complex - our aim is to make investing as simple as possible.
As most tech companies do, we are releasing the changes iteratively and will be phasing them in over the coming weeks. The next phases will address some of the comments above, for example we are aware that there is a discrepancy between the fonts used on some pages as they have not yet been migrated across - this will be resolved.
Thank you.
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travolta
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Post by travolta on Jul 12, 2019 17:28:08 GMT
Thank you for all the comments. We are making improvements to the member area to make it easier and more logical to navigate, especially for customers who are new to RateSetter. We recognise that P2P can be complex - our aim is to make investing as simple as possible. As most tech companies do, we are releasing the changes iteratively and will be phasing them in over the coming weeks. The next phases will address some of the comments above, for example we are aware that there is a discrepancy between the fonts used on some pages as they have not yet been migrated across - this will be resolved. Thank you. oh , its because its a 'tech company', you are all colour blind, of course. Why not stick to black and white if this is the problem?
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Post by Deleted on Jul 12, 2019 17:43:58 GMT
We recognise that P2P can be complex - our aim is to make investing as simple as possible. So why does it now take *MORE* clicks to perform certain actions? On what planet does more clicks equate to simpler??? In addition, some of the color combinations such as the light pink on white are objectively bad. They fail simple tests like sufficient contrast to meet accessibility standards for those with eyesight-related disabilities. webaim.org/resources/contrastchecker/Taking more clicks to perform an action and failing contrast tests are simply poor UI design.
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aju
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Post by aju on Jul 12, 2019 18:52:54 GMT
Don't you just love the excuses for iterative changes being ok!, my rse, there are no excuses for unprofessional changes IMHO that is of course. In my day we would call this kind of statement Bollox, but i guess in this PC world its called progress!
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mark123
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Post by mark123 on Jul 12, 2019 19:17:26 GMT
As most tech companies do, we are releasing the changes iteratively and will be phasing them in over the coming weeks. The next phases will address some of the comments above, for example we are aware that there is a discrepancy between the fonts used on some pages as they have not yet been migrated across - this will be resolved. Yes, but most tech companies test each screen before they release it. Just one more example: on "your_lending/money_on_loan/by_product.aspx?pid=1" opening unmatched and clicking on the queue " £1.5m" tries to execute a Javascript:popUp but nothing happens. Your visual designers are making the product look modern and "edgy", rather than providing confidence to people lending large pots of their money. Your functionality designers are removing information and links that we rely on when deciding whether and how to invest our funds. And your testers appear not to spend 5 minutes doing a quick test on each screen before releasing it. One investor's view: this issue needs to be escalated from your development team to senior management as there is a serious problem here. Good luck, Mark
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Post by Deleted on Jul 12, 2019 19:22:16 GMT
One investor's view: this issue needs to be escalated from your development team to senior management as there is a serious problem here. Indeed. People investing large chunks of their life savings aren't going to be impressed by a site that looks like it was drawn by children with crayons, or gets broken every couple of weeks by untested changes. This does seem to be quite a fundamental disconnect here. Do RateSetter want to look and behave like an 'edgy' tech company, or do they want to look like a safe and secure place for people to invest their money?
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Post by Deleted on Jul 12, 2019 21:20:13 GMT
Thank you for all the comments. We are making improvements to the member area to make it easier and more logical to navigate, especially for customers who are new to RateSetter. We recognise that P2P can be complex - our aim is to make investing as simple as possible. As most tech companies do, we are releasing the changes iteratively and will be phasing them in over the coming weeks. The next phases will address some of the comments above, for example we are aware that there is a discrepancy between the fonts used on some pages as they have not yet been migrated across - this will be resolved. Thank you. Please also reinstate the time of the last loan transaction in each of the markets.
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aju
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Post by aju on Jul 12, 2019 22:31:23 GMT
As most tech companies do, we are releasing the changes iteratively and will be phasing them in over the coming weeks. The next phases will address some of the comments above, for example we are aware that there is a discrepancy between the fonts used on some pages as they have not yet been migrated across - this will be resolved. Yes, but most tech companies test each screen before they release it. Just one more example: on "your_lending/money_on_loan/by_product.aspx?pid=1" opening unmatched and clicking on the queue " £1.5m" tries to execute a Javascript:popUp but nothing happens. Your visual designers are making the product look modern and "edgy", rather than providing confidence to people lending large pots of their money. Your functionality designers are removing information and links that we rely on when deciding whether and how to invest our funds. And your testers appear not to spend 5 minutes doing a quick test on each screen before releasing it.One investor's view: this issue needs to be escalated from your development team to senior management as there is a serious problem here. Good luck, Mark I agree with this, as a developer in one of the largest comms companies in the world over 10 years ago I used to test my code/design until my fingers and mouse were worn out but it never ceased to amaze how our testers found the simplest of gaffs. In fact an experience tester can be worth way more than a designer and a developer if you want a professional results. The test documents, the design documents and the the system docs were all pieces of work to be treasured in my day. Give me a well oiled team of experts in their fields and that beats any bunch of new agile standup aficionados. Those were the days when we had a sense of pride in a delivery, mind you the managers all loved the new fangled agile methods as they saw it as another feather in their cap with the board members. The more things delivered the better it was until we would have a Northern Rock moment ... perhaps RS and Zopa are on target for one of those soon. I'm not sure senior management would even notice stuff like this though, hopefully I'm wrong but SM's in Zopa couldn't accept that the front end gaffs would give the customers less confidence in the bread and butter boiler room capabilities. As I've said before here the rewards for people who can smell an engine room gaff and point it out can be quite lucrative - well over the last 2 years or so they have been on Zopa, perhaps its time for RS to start looking closer to their operations.
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