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Post by Deleted on Jul 12, 2019 22:32:55 GMT
As most tech companies do, we are releasing the changes iteratively Problem is, you are *NOT* just a tech company. You are also an FCA regulated financial company, yet you seem to think it is ok or normal to use the release methodology of a tech startup. We are investors, not your free testing team that you can dump any old half-finished and half-tested rubbish on.
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aju
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Post by aju on Jul 13, 2019 8:52:03 GMT
Sadly the bad design in the "Rate trends" screen means that the graph and the values when hovered over means that the numbers move all over the place. The reason for this is that the width of the trends values box on the right side of the screen are sized wholly by the width of the text "(Hover over graph for precise figures)" .
At present the trend values sizing is coupled with the sizing of the "Rolling, 1 year and 5 year" text in the last matched rates field. It's another of these roboto text items that is actually controlled by the .roboto-footnote style item in the RS design. I though footnotes always appeared at the bottom of a page but hey perhaps the term got lost in translation when the developer was trying to control unrelated text items with the flick of their mouse!.
Again I fixed this for me using the stylish/stylus extension. In reality I just sized the text to control the hover text - makes the note text in the last matched items fields look a bit bigger but keeping the graph values from moving all over the place was the lesser of the two evils in my view. After all its hard enough to control the thing as it is. Perhaps the thing not working on a toy table or phone was the lesser of the two evils who knows, they can't have failed to have noticed it was in error before it was released as its so blatantly obvious, on my PC it is anyway.
I'm very surprised that RS thinks this childish design is acceptable to be shown to the outside world and just fob it off as the usual iterative changes. This is not the Agile techniques and change processes that I learnt some 15 odd years back far from it in fact these kind of things were supposed to be the reason for agile management. In that they never made it to the final design that was installed because small changes are easier to control.
But in the words of RS iterative change is the new religion and buggar the consequences.
Edit: Sadly I can't find any way to fix the missing date field looks to me like they missed it off by mistake, or perhaps that's part of the next iterative change.
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Post by ruralres66 on Jul 13, 2019 9:08:54 GMT
Sent to RS New website configuration. Losing the time of the last matched rates is both unhelpful and means RS are providing less and less of a service to your seasoned investors. You seem to be systematically eroding both vital information and transparency. Please stop all this designer change for the worse.
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aju
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Post by aju on Jul 13, 2019 9:21:43 GMT
Sent to RS New website configuration. Losing the time of the last matched rates is both unhelpful and means RS are providing less and less of a service to your seasoned investors. You seem to be systematically eroding both vital information and transparency. Please stop all this designer change for the worse. Yeah good luck, from what I can tell "iterative" to RS means they don't have to worry about whether it works completely, which it did only a week or 2 ago, but everyone is doing it so it's the new modern way forward. Are they doing the same on the backend servers that control the banking type stuff as well? ... I wonder if RS have been poaching staff from Sabadell - a few heads must have rolled for the debacle of TSB IT changes last year. Mind you I can't complain as that one never affected me that much but I was happy with the 5% interest for the short time it was there. Yet again though even TSB withdrew that despite it being promised it would not be after a year ... The boss moved on so in true political style the promises were made by a previous administration!.
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aju
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Post by aju on Jul 13, 2019 9:28:20 GMT
After writing the above I just had an evil thought, do you suppose RS is trying to make the Investor side so difficult that we all stop lending until they fix it. Meantime the borrow side is working find - I assume but I am not a borrower so can't prove its not affected just the same - and the lenders are lending at NR which are lower than anyone with an ounce of sense and a bit of monitoring and looking on here can get better than the majority will.
I never though I would say that Zopa was better than RS but sadly I think it's getting there ... all it really has to do is improve its front end speed and it will be better. RS still wins hands down on the speed of the dashboard though.
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aju
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Post by aju on Jul 13, 2019 10:41:11 GMT
Not sure if this will work on all users but if anyone wants to try is then a quick jump to the unmatched loans with a link to the position in the queue that works then try this members.ratesetter.com/your_lending/lend_money/market_view.aspx?pid=4&guid=236801d6-16c3-4295-a154-56b4909256c0You can change the pid value to 1 for rolling 3 for the 3Y 4 for 5Y I have tried it on our 2 accounts and it seems to work if you have unmatched items. Not ideal but if it works then it might help those who want to get there as quick as possible rather than having to use the old screens cancel button ...
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Post by p2plender on Jul 13, 2019 23:52:18 GMT
I'm cashing out after 8 years and only ever praising RS. This constant tinkering has made me realise they are not interested in their customers. What a complete shower they have become this last 6 months. I use the AUS RS site, simple, pleasurable. This UK site is like something 3rd form IT students have created. Good luck all.
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Post by ruralres66 on Jul 15, 2019 16:44:52 GMT
Good afternoon B
Thank you for your email.
We are aware that this information has been removed from the website and have raised your feedback with the relevant team.
Kind Regards Leighton
RateSetter Customer Service
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ashtondav
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Post by ashtondav on Jul 15, 2019 17:07:17 GMT
Good afternoon B Thank you for your email. We are aware that this information has been removed from the website and have raised your feedback with the relevant team. Kind Regards Leighton RateSetter Customer Service Er, what information? I can’t find your previous post, B, that references the loss.
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mb
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Post by mb on Jul 15, 2019 18:47:58 GMT
The time of the 'last matched rate' in each market.
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09dolphin
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Post by 09dolphin on Jul 16, 2019 17:47:04 GMT
In view of the 4 pages of complaints it does suggest to me that RS have a problem with their new "improved" website. Other than referring the issues to the team (which created the problem with their "improvements") what active measures are being taken by RS to correct the situation. Is anyone on the senior management team aware or concerned or is it only the IT team who know there is a problem?
How difficult would it be to revert to the successful website of last month as opposed to the website we are now being forced to use.
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aju
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Post by aju on Jul 16, 2019 18:03:11 GMT
In view of the 4 pages of complaints it does suggest to me that RS have a problem with their new "improved" website. Other than referring the issues to the team (which created the problem with their "improvements") what active measures are being taken by RS to correct the situation. Is anyone on the senior management team aware or concerned or is it only the IT team who know there is a problem? How difficult would it be to revert to the successful website of last month as opposed to the website we are now being forced to use. Whilst I wholly agree with your sentiments regarding these 4 pages, my experience over the last 10 years of basically taking some these companies to task where I see there are clear errors. I must admit that I really can't see that this forum and others like it are particularly that influential in getting things changed much. After all the number of people here is probably <.00001% of the whole of their customer base. Maybe if we all took to the twitter sphere and hash tagged some media people in they might sit up and notice but to be honest I'm not sure they would be that focused on the mutterings of the likes of myself and anyone else on here. I filled out one of their little Support? buttons on the bottom right hand side of all RS screens - I wasn't particularly complimentary of the debacle we are all experiencing but someone asked me supply some screens of issues. I did that a week ago and nothing has came of it so whilst I can't fix the holes so to speak I can at least make the screens look better than the crayoning book look and I can make it easier to reduce some of the unnecessary clicks/taps one has to go through and then I can move on - they do seem to be deepening the issues of late but at least my loans are stilll paying so I can move on. All that said I for one will be happy for them to prove me wrong and fix everything by the end of the week!. As they used to hail in the New labour years "Things can only get better..."
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Post by ruralres66 on Jul 17, 2019 8:37:48 GMT
Good afternoon B Thank you for your email. We are aware that this information has been removed from the website and have raised your feedback with the relevant team. Kind Regards Leighton RateSetter Customer Service Er, what information? I can’t find your previous post, B, that references the loss. Post by ruralres66 on Jul 13, 2019 at 10:08am Sent to RS New website configuration. Losing the time of the last matched rates is both unhelpful and means RS are providing less and less of a service to your seasoned investors. You seem to be systematically eroding both vital information and transparency. Please stop all this designer change for the worse.
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coogaruk
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Post by coogaruk on Jul 17, 2019 14:05:15 GMT
I've been sitting on the sidelines on this one for a while as much as I dislike change for changes sake the recent 'upgrades' to the site haven't affected me too much, apart from cosmetic changes.
Until now, that is. More recently I've found parts of the site are dysfunctional and some of the bits that do work have become over-complicated even for the experienced users among us.
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aju
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Post by aju on Jul 17, 2019 15:53:17 GMT
So I sent my comments to RS along with a number of screen grabs of the affected areas I had found and they came back with this answer. I think they are listening!, I didn't hold back both in my original statements to them and in my response to the above too.
I'm not too sure why my comments might be taken into consideration in future though as most of them were about current faults IMHO that could lead one up the garden path if one is not careful. I am not suffering as much as some people above in that I seem to be able to cancel loans when I want and relend them where/when I want but tomorrow is another day I guess.
I did re-comment about my uneasy feelings I have that the front end being the relatively simple stuff, they are having trouble organising the weekly drink inside the brewery, then what might it be like in the more important boiler room which is whole different complexity ball game if my experience is anything to go by.
Who knows if they have really listened or this is just a placation/triage exercise I guess time will tell. One thing i do know is that I might not bother wasting my time and effort in them in future debacles.
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