aju
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Post by aju on Jul 17, 2019 15:57:52 GMT
Good afternoon B Thank you for your email. We are aware that this information has been removed from the website and have raised your feedback with the relevant team. Kind Regards Leighton RateSetter Customer Service I hid the CS name in my post above but I needn't have bothered, they were already exposed in this one. Leads me to believe he chose from stock answer number 6 of the white board that day he seems to have used similar to me
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aju
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Post by aju on Jul 17, 2019 16:12:41 GMT
Someone had issues above with cancelling unmatched loans whereby they suggested they had to cancel them one by one. If you use the "X" cancel button - a circle with a cross inside when hovering over the X - button in the lending screen then one can use the "cancel all" button in the "unmatched money screen". I've not seen that before so not sure if its a new screen in the last day or so since the OP said they had to cancel one by one but it worked for me. Not the edit button - a pencil like icon - does allow single cancels.
It's interesting also that I wonder if more people have stopped in their tracks as the rates seem to be creeping up on the 5Y anyway. Unless its just that time of day... they have been at 5.5 for days but they keep bouncing upwards at the moment 5.8 as I made this last change.
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coogaruk
Hello everyone! Anyone remember me?
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Post by coogaruk on Jul 17, 2019 17:07:46 GMT
Someone had issues above with cancelling unmatched loans whereby they suggested they had to cancel them one by one. I noted recently that one of the 'cancel' links doesn't work at all. I don't recall which one and as I found a workaround anyway haven't reported it.
As for RS describing P2P as a "complicated" product that is not true. In its purest form, i.e. when it was introduced about 14 years ago, it was pretty simple. It's what the big players have morphed it into as they resort to leverage in order to pacify the VC's that has provided the complicated nature of what it has become. I now have next to nothing in Z and have been running down my FC investment since September '17. I'm sure there will come a time when I decide to get out of RS too.
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aju
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Post by aju on Jul 17, 2019 17:39:12 GMT
Someone had issues above with cancelling unmatched loans whereby they suggested they had to cancel them one by one. I noted recently that one of the 'cancel' links doesn't work at all. I don't recall which one and as I found a workaround anyway haven't reported it.
As for RS describing P2P as a "complicated" product that is not true. In its purest form, i.e. when it was introduced about 14 years ago, it was pretty simple. It's what the big players have morphed it into as they resort to leverage in order to pacify the VC's that has provided the complicated nature of what it has become. I now have next to nothing in Z and have been running down my FC investment since September '17. I'm sure there will come a time when I decide to get out of RS too.
I think you may be referring to the links in the product page eg Your Lending | Your Portfolio | Product | 5Year | Unmatched On this screen in the old version we used to be able to select a queue item and it would go list the queue with your amount highlighting your position or you could click the "Cancel Your Orders " button - neither of these links are set up with the correct routing detail to go to the next screens. The only one at this point that works is the "cancel your orders" link that takes you to a similar screen where the unmatched items can be clicked on as in the previous screen. I think someone had a brainstorm one day and said I know lets recreate this screen with the market data on as well but hey lets leave the old screen with spurious useless links on it... Not sure that describes it that well but Mrs Aju says to come for my dinner, anyway I reported that one and quite a few others and apparently they know about it see my very helpful RS response I received above. I wonder if anyone has created a route map of all the various ways one can get lost in the RS system these days. I've only been on RS since last november but whoever decided these changes were going to make it easier clearly does not know about flow design. Probably an old school method that's no longer necessary as now you just pull the nearest person off the street and get them to edit the files a bit and up load it and then ....
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Post by moneyfrr on Jul 18, 2019 16:57:07 GMT
I cannot find a way to check the current full queue in each of the markets. I tried with two different browsers.
Can anyone help?
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cb25
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Post by cb25 on Jul 18, 2019 17:17:12 GMT
I cannot find a way to check the current full queue in each of the markets. I tried with two different browsers. Can anyone help? Using 5 year as an example -from initial 'Your Lending' screen, click on the 5 year box (on the left-hand-side of the page), gives 'Lend money' page with 5 year box ticked -click 'choose your amount', gives 'rate to lend right now' page.
-DON'T enter an amount, click 'Are you a RateSetter expert? Set your own rate here' on the right-hand-side of the page, gives 5 year Market View box showing Borrowers and Lenders
Use pid=1 for Rolling (as mentioned on page 1 of this thread by benaj ), pid=3 for 1 Year
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09dolphin
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Post by 09dolphin on Jul 20, 2019 19:17:09 GMT
It speaks volumes when people have to appeal for help on this forum because RS have launched new and very poor website pages.
I believed that when you introduced something new it was intended that there would be an improvement on the "old". I don't think that a loss of functionality is an improvement but it may be that RS have something they wish to hide from investors, or perhaps they tested the new webpages on people who were only interested in the overall appearance of the page and if it was attractive.
I award Ratesetter A- for effort and D- for improved functionality
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aju
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Post by aju on Jul 21, 2019 11:08:08 GMT
I cannot find a way to check the current full queue in each of the markets. I tried with two different browsers. Can anyone help? Using 5 year as an example -from initial 'Your Lending' screen, click on the 5 year box (on the left-hand-side of the page), gives 'Lend money' page with 5 year box ticked -click 'choose your amount', gives 'rate to lend right now' page.
-DON'T enter an amount, click 'Are you a RateSetter expert? Set your own rate here' on the right-hand-side of the page, gives 5 year Market View box showing Borrowers and Lenders
Use pid=1 for Rolling (as mentioned on page 1 of this thread by benaj ), pid=3 for 1 Year Another way to see all the markets might be to go through "Market data" option to left of the main screen when in your lending. Once there you can choose which market you wish to see. In fact "market Data" option is on nearly all level 1 screens except for the "Market Data" screen, I guess its a level 2 screen perhaps. Would be nice if someone could supply a mapping of the new screens. I agree with many comments that these changes are surely just a joke and i will wake up and find it was all a bad dream .... oh well perhaps the changes will have settled by the time we actually settle the brexit issue.
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aju
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Post by aju on Jul 21, 2019 11:35:51 GMT
Anyone noticed that access to the noticeboard is no longer working from the new designed pages. I seem to remember that clicking the "RateSetter notices" above the most recent entries in "your lending" used to take me to the full noticeboard as does the link above. Has RS perhaps decided we no longer need this or is it yet another re-coding error on the lending screen. I found it very helpful when I first started in RS to peruse the notice board for various issues and guidance. Edit: Looking at some of the entries does look like they are not in keeping with current design. Also I wish they would stop make text grey on white its hard enough to read sometimes when RS seems to have lost its way in font size design. Some screens I am having to reduce text size to 80% but then I have to increase it for notice board stuff. Also the most recent NB items that do have links one of them uses lighter grey in the first paragraph then switches to slightly darker for the rest.
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cwah
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Post by cwah on Jul 21, 2019 13:56:49 GMT
I remember a couple of years ago RS was advertising for a UX design role. I applied for the job thinking I would be the best candidate. I didn't get interviewed.
It seems like they hired the wrong person, probably someone with a nice and shiny portfolio. But without understanding of the users.
How unfortunate.
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aju
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Post by aju on Jul 21, 2019 14:19:41 GMT
I remember a couple of years ago RS was advertising for a UX design role. I applied for the job thinking I would be the best candidate. I didn't get interviewed. It seems like they hired the wrong person, probably someone with a nice and shiny portfolio. But without understanding of the users.How unfortunate. or webdesign basics, or more bluntly can't read and write and worse understand limitations of eyesight for the more aging amongst many of the people lending in this arena. Who, I am of course guessing, don't have to be saving all our hard earned cash for a house deposit etc.. eg they are cash rich and some of it needs to be optimised by other lending vehicles once the protected ones (banks, bs etc) are exhausted. and have time to make their way through these changes to get to the really good rates - its getting harder to keep up but it's still worth the extra effort despite RS seemingly trying to make it less so.
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robski
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Post by robski on Jul 24, 2019 14:41:32 GMT
Its changed AGAIN
If you click the rate box top left the page you could until recently select the ratesetter expert from is now different
The ratesetter expert bit has gone (plus other changes) you now need to click the little pen icon to set your rate (its unclear unless you hover over it)
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Post by propman on Jul 24, 2019 15:26:04 GMT
So even more likely borrowers will not realise they can set their own rates! On the plus side, one fewer clicks once you have found it, thanks for locating!
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robski
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Post by robski on Jul 24, 2019 15:38:08 GMT
So even more likely borrowers will not realise they can set their own rates! On the plus side, one fewer clicks once you have found it, thanks for locating! Yep My prediction i the next update will change the shade so its almost impossible to see the pen The following will make the pen 3 pixels large I guess they will need to start making the reinvestment screen almost impossible to do any real control over soon as well
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robski
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Post by robski on Jul 24, 2019 15:40:42 GMT
Actually where the hell is reinvestment anyway!?
Edit found it, have to go to portfolio then go to change it that way.
Messy very very very very messy
Hope the kids go back to school soon so who ever from RS son/daughter is making these changes can go back to their primary school
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