cmep
Posts: 43 
Likes: 29
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Post by cmep on Jul 1, 2019 9:22:01 GMT
Finally, AC have added the option to select a bank account, rather than having to type in all your details every time you want to make a withdrawal!
However, having watched their video a few minutes ago as per the link sent in the email, I logged in to my AC account only to find that there is no "Bank Accounts" option (as shown in the video) to set this up.
Anyone else having the same problem?
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walktall7
Member of DD Central
Posts: 184 
Likes: 35
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Post by walktall7 on Jul 1, 2019 9:24:59 GMT
The email said from the 3rd July
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Mikeme
Member of DD Central
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Post by Mikeme on Jul 1, 2019 10:59:27 GMT
The email said from the 3rd July The email sats from 3rd July
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Post by df on Jul 1, 2019 23:58:55 GMT
I'm not planning to withdraw in near future, but it's good to know that it's happening. Long overdue.
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sl75
Posts: 2,092
Likes: 1,245
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Post by sl75 on Jul 3, 2019 10:08:56 GMT
New banner notification: "You have a bank account that requires activation before you can withdraw. Click here to activate."
It seems AC's systems had in fact noted the details I'd been forced to enter many times over, as that's exactly what I'm being asked to activate... I'm not sure how this represents such a complex amount of work it couldn't have been delivered years ago, but certainly grateful it's there now!
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bigfoot12
Member of DD Central
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Post by bigfoot12 on Jul 3, 2019 10:12:30 GMT
Just made a small withdrawal, the bank page now has an item showing pending withdrawals. Will let you know if I have a problem - not expecting one.
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lara
Posts: 345
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Post by lara on Jul 3, 2019 10:25:03 GMT
My AC system was pre-populated with the account that I have a standing order from but not the one I use to make direct deposits from. I verified the one and added the other with no difficulty, although it indicates that they will be asking for additional information for the newly added account.
I did run into a slight issue when making a test withdrawal though. I had 2FA set to call my landline and at some point during the update which ended at 11am, my notifications were bumped to text, so I wasn't receiving a call. Sorted by a quick call to AC but thought it worth mentioning in case anyone else has this problem.
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ganymede
Member of DD Central
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Likes: 211
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Post by ganymede on Jul 3, 2019 10:32:28 GMT
I've done a withdrawal after setting up by accepting account, no problems just waiting to see funds arrive at bank now.
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bigfoot12
Member of DD Central
Posts: 1,817
Likes: 816
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Post by bigfoot12 on Jul 3, 2019 16:15:18 GMT
Just made a small withdrawal, the bank page now has an item showing pending withdrawals. Will let you know if I have a problem - not expecting one. In my account - same day!
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Post by baronhardup on Jul 3, 2019 16:38:11 GMT
Just tried to make a withdrawal of cash in my account and am being stopped by the pesky 2-factor authentication. Every other time I am required to respond to 2-F.A. I am offered the option 'Call Me'. BUT NOT ON THE WITHDRAWAL PAGE. Here it just sends a code - to my land-line. Dohh!!
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Post by Harland Kearney on Jul 3, 2019 19:05:30 GMT
Nice to see the feature added, great!
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lara
Posts: 345
Likes: 300
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Post by lara on Jul 3, 2019 19:19:47 GMT
Just tried to make a withdrawal of cash in my account and am being stopped by the pesky 2-factor authentication. Every other time I am required to respond to 2-F.A. I am offered the option 'Call Me'. BUT NOT ON THE WITHDRAWAL PAGE. Here it just sends a code - to my land-line. Dohh!! If I'm understanding you correctly, something similar happened to me. This morning's update messed with the way I had my 2FA set up. I called AC and they sorted it easily.
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Post by df on Jul 3, 2019 19:32:55 GMT
New banner notification: "You have a bank account that requires activation before you can withdraw. Click here to activate."
It seems AC's systems had in fact noted the details I'd been forced to enter many times over, as that's exactly what I'm being asked to activate... I'm not sure how this represents such a complex amount of work it couldn't have been delivered years ago, but certainly grateful it's there now! Yes, very efficient. Both bank accounts' details I've used with AC were already there - just had to type in the codes sent to my phone and click "activate".
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qwakuk
Member of DD Central
Posts: 259
Likes: 96
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Post by qwakuk on Jul 3, 2019 20:53:00 GMT
New banner notification: "You have a bank account that requires activation before you can withdraw. Click here to activate."
It seems AC's systems had in fact noted the details I'd been forced to enter many times over, as that's exactly what I'm being asked to activate... I'm not sure how this represents such a complex amount of work it couldn't have been delivered years ago, but certainly grateful it's there now! Yes, very efficient. Both bank accounts' details I've used with AC were already there - just had to type in the codes sent to my phone and click "activate". Same here, just needed the 2FA code
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Post by baronhardup on Jul 5, 2019 12:11:47 GMT
Just tried to make a withdrawal of cash in my account and am being stopped by the pesky 2-factor authentication. Every other time I am required to respond to 2-F.A. I am offered the option 'Call Me'. BUT NOT ON THE WITHDRAWAL PAGE. Here it just sends a code - to my land-line. Dohh!! Had a 'chat' session with Ben. Seems my account had been set to SMS only. Can't think why that should be when I can click 'call me' usually. However, Ben quickly resolved the issue and now I receive calls instead of SMS texts.
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