aju
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Post by aju on Jul 12, 2019 15:41:18 GMT
Last night I clicked on the little "Support" icon, bottom right of every RS screen, and entered my not exactly endearing comments to whoever might read it and this morning I got a nice little email from Leanne in CS. She said ... My initial thought was why should I bother, after all i'd quickly managed to change most of the font and layout inconsistencies back to what they were the day before using "Stylish" extension on Chrome and using some judicious CSS changes that reworks the screen to the way I want it. But, mrs Aju said that the Market screen was very odd on her TabS2 - I did plead with he to not use toys for serious work but she likes to look at this stuff on the odd occasion. So I cobbled some screens together showing the relevant issues on the Tab ( the font of the nmarkets is so small even though they are roboto font which is a google android based font. To be honest unless they are looking at these changes from the perspective of a lender I'm guessing they won't even notice the issues. Sadly it makes me wonder if they are bolloxing this relatively simple stuff up then what untold damages are being done to really important bits like managing our funds and correct interest returns etc etc etc. Oh well we'll see, I refuse to do their job though, i'll just move on to my next most important task once I've navigated my way round this stuff. mrs aju has just shouted how are you getting on with our tax returns PS: Anyone who thinks this is only an RS issue. I just had an interesting response from Zopa concerning SG loans moving to default but not being paid back after 2 weeks or more. Apparently they have been having a bit if an issue with (their words not mine).. apparently and so its not just RS that has s/w and process issues. Perhaps I need to consider pulling more from Zopa. Anyway as I said must be off to do Mrs Aju's tax ...
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aju
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Post by aju on Jul 12, 2019 16:05:23 GMT
The color scheme really is horrible, like a child randomly choosing crayons and scribbling. That light pink on white is a good example. The contrast with the white background is very low. I checked the combination against accessibility standards on the site below, and it failed. This is particularly bad for people with eyesight-related disabilities. webaim.org/resources/contrastchecker/That's very interesting wish we had one those when I was in the web business, mind you the old days were much simpler, bring back frames that's what i say ( I know they are still there but they are rarely used these except for hiding things!) especially on certain art sites.
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Post by moneyfrr on Jul 18, 2019 16:52:26 GMT
In which aspect is the new site supposed to improve?
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tyrex
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Post by tyrex on Jul 19, 2019 8:38:59 GMT
In which aspect is the new site supposed to improve? RS's interest rate margins?
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Post by p2plender on Aug 4, 2019 0:34:11 GMT
I actually think the business is in danger hence this is an all grab for investor's cash at all costs to lower rates and make it very difficult, especially for newcomers to get a decent return. Instead the whole process is now designed to steer investors to be collect the lowest possible rate achievable. I'd welcome feedback from the RS rep here. IMO RS could be the first 'biggy' to fold. Remember the huge loss they took on the car loan book! Hardly looks a well run business anymore from where I'm standing. Didn't Neil Woodford invest as well... Ratesetter, pretty much neck and neck with the other lost cause, FC.
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reinvestor
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Post by reinvestor on Aug 4, 2019 6:53:56 GMT
I’m in total agreement. The losses from Adpod, VS and VC are far more than the net worth of RS. People seem quite nonchalant about this. VS’s accounts are 7 months late. This is a Ratesetter owned company. Doesn’t inspire confidence.
Add in the “tweaks” to the website that are clearly in RS’s favour and not their lenders. I think they are in a pickle.
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Post by p2plender on Aug 4, 2019 8:56:50 GMT
What sort of developers throw in a red pen as a link to being able to set your own rate???
I thought the kids developing the site had got mixed up with paint shop pro.
It's an absolute shambles of a web page from the investor's point of view. Set to confuse at best, mislead at worst.
I'm waiting for the RS rep to come on here and explain the whole situation as to what's going on. Doubt he/she will.
And yes, those accounts from the sub, why so late RS?
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sb
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Post by sb on Aug 4, 2019 11:55:11 GMT
I’m in total agreement. The losses from Adpod, VS and VC are far more than the net worth of RS. People seem quite nonchalant about this. VS’s accounts are 7 months late. This is a Ratesetter owned company. Doesn’t inspire confidence. Add in the “tweaks” to the website that are clearly in RS’s favour and not their lenders. I think they are in a pickle. I've checked their latest accounts. It looks like they lost around 25mln on Adpod and VTG, half was funded by new equity. Without those losses they probably still bled money in 2017/18 year, around 1-3mln. The main cost, over 18mln, is the headcount; they employ 233 people, IT is 46 itself. I think that is way too many people for this business. They could easily cut those numbers by at least 20-30% and become profitable. Another option would be to move a part of their operation somewhere cheaper, where the costs are more like 20-30k per head, not almost 80k. The biggest question is whether the level of defaults they predict is realistic. They definitely got it wrong with VTG, tried to grow the loan book using the wholesale market and become a victim of financial fraudsters. Was this one off?
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djay
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Post by djay on Aug 4, 2019 12:19:16 GMT
[quote author=" sb" source="/post/340956/thread" timestamp="1564919711"The main cost, over 18mln, is the headcount; they employ 233 people, IT is 46 itself. I think that is way too many people for this business. [/quote] How many RS IT staff does it take to confuse and frustrate investors by making a mess of the the UI. It must be this number so that they can run a 24 hour shift pattern 7 days a week to maintain the rate of incompetent, irritating UI changes they have managed over the last few weeks.
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aju
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Post by aju on Aug 5, 2019 9:11:05 GMT
I think that RS may be in competition with this site perhaps. I was guided here by webuser magazine and its a close call indeed in the high stakes of best web design. See how you fair
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Post by p2plender on Aug 5, 2019 23:35:42 GMT
No comment from RS rep??
Come on, I'd like to know how my experience has been improved.
Better still come and admit Ratesetter is a struggling business and now in need of trying to screw their last hope, their investors.
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travolta
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Post by travolta on Aug 6, 2019 7:55:52 GMT
I admit I'm biased. Battered and bruised from contact with likes of Collateral and Lendy , I'm clinging to Ratesetter to support my non existent pension. I'm bemused by the naff lead page. Maybe quill to pen is to comfort people old enough to remember early colour supplement graphics. The mental exercise of navigating the nascent site is good brain exercise...a different approach everyday. I LOVE Ratesetter. Please dont keep rubbishing it , its 5.8 is keeping my elderly Volvo on the road and paying my Sainsburys bill.
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ashtondav
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Post by ashtondav on Aug 6, 2019 9:35:31 GMT
Quite so. A day glo website is nothing when you’re trousering 6%. Look at the FundingCircle board for how their punters have much more pressing problems.
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aju
Member of DD Central
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Post by aju on Aug 6, 2019 18:11:19 GMT
I think that RS may be in competition with this site perhaps. I was guided here by webuser magazine and its a close call indeed in the high stakes of best web design. See how you fair so this site is a real site and apparently if you can get there it has a restaurant, I think it's called the "library room" but to be honest if they can't be rsed to have a site that is easy to understand then I can't be bothered. Lets hope the chef knows more about food than websites.
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Post by RateSetter on Aug 7, 2019 8:24:11 GMT
Thank you for the comments above. We want to make it as easy as possible for investors to manage their RateSetter account and this means some changes are being made to the member area. Setting your own rate now involves fewer clicks and the option to set your rate is at least as prominent as before. These changes have no impact on the market rates, which on average have risen slightly since the start of July. We appreciate that the colours in the member area are modern and distinctive, and colour preference is of course subjective. This is incorrect. The RateSetter Notice on 22 July (also posted onto this forum) set out how these loans are being repaid and the acquisition of these companies went through the RateSetter accounts in 2017 and 2018. RateSetter also raised £15m of equity in December 2018. We are focussed on returning to profitability and are making very good progress towards this as we rapidly reduce operating losses. We aim to ensure that all the data published on our website is as accurate as possible. Detailed information on how we project future performance was set out in the recent blog interview with our Chief Credit Officer here.
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