Accrued interest

chris Any word on when the FF loan numbers will be corrected in the system? Be nice to have the numbers for the Dashboard, et al regularised.

You say "Ipswich. Accrued Interest. Borken." three times and spin round.

Tell it to pretend you're doing an impression of the Swedish chef.

by my calculation, chris made about 16 posts during the course of yesterday, of which 2 were "banter", and both of those were one liners. In addition Colin also came onto the board to respond to queries from forum members. The particular post you are replying to was I would judge made somewhere around 10pm on a Friday evening. Just saying.

I do my best but I can't cover every topic. I've mentioned FF a few times across various threads now. It's a case of putting the right data into the loan model to display the correct figure on that and a couple of other loans that are in an unusual state, I'm waiting on confirmation of the state of those loans from the admin team, I can then update the site to reflect. Should be in the next couple of days but that's in the hands of the admin team.

technically the dashboard isn't wrong it's the data put into it, and the FF issues were documented to all users at the time of the vote and payment. I agree our communication could be better and a massive internal review is underway to make sure we nail that one and for all, but as a techie it does bug me to keep hearing about platform problems and whether lenders can trust the software when for the most part the software has worked fine since the relaunch the information fed into it has sometimes been wrong. Accrued interest was wrong at launch and in our haste to fix things we've added a couple of display issues of our own since then, but I haven't had to correct a single payment or adjust anyone's holdings. Everything else has been about display issues, bad data that was the same on old and new site, or changing the way things work to better suit lenders and their preferences.

There's clearly a perception gap of our own making, and there's a language gap between us techies and the rest of the populace, but it would be nice to start differentiating between genuine fundamental software issues and any mistakes in the way that information is displayed, and especially differences in preference for how or what information is displayed. It also sometimes feels like in being more open and accessible we also open ourselves to more criticism at times. If the community and platform weren't engaging how many of these issues would end up being so publicly debated and questioned vs being ignored or quietly dealt with. That's both a massive strength, in that we are findin collectively finding and fixing these issues, but also a weakness in that those issues are more widely highlighted and damage public perception. I believe the former massively outweighs the latter but will occasionally get frustrated and speak out when some niggle or other gets immediately jumped on with large dollops of negativity, such as when an underwriter dumps a load of loan units on the aftermarket.

FF is an easy update to the information entered into the system but we're taking our time as it's a cross department fix that's come at a time of hugely increased workload.

With a couple of these erroneous loans, there seems to be a pass-the-parcel going on

For Finest: 5 Nov: "This has been flagged with our developers and they will work on a fix to correct the numbers displayed." -- so it's an IT problem, not an admin problem. But chris says the IT's sound, it's an admin problem with the loan details.

Someone just take ownership (hate that phrase) and fix it?

And, back to the subject of accrued interests, Ipswich too ... instead of removing my Q&A highlighting the problem and stating it is fixed in response to someone else (Pat), maybe someone could, you know, fix it?

I know a lot's been going on with the new website -- and that is all settling down nicely -- but this has been off for over a month now, and declared fixed twice.

And the longer these accounting errors persist, the more people start to lose track of what the correct figures are ...